Unable to login in to the android - cisco jabber for voice/video both software

[Ajith Nayak]

Hi,

I am getting issue with android phone register on cucm-  wifi is reachable from my CUCM and presence I am able to ping.

I can log in to the Jabber on desktop but when I try to log in to the Android I am getting an error cannot locate server. check your server address.

On same setup I had registered the android phone last time. And I can oprn CUCM and presence from my android phone when I am connected with the access point

Do I need to do any changes in the Access point like DNS entry?

I have a problem report can any one help me to find the exact fault from the log any specific word or line which will tell what is the issue?

Please help

Ajith..

[conie saga]

Hi ajith, Im passing through same issue, did u manage to fix it ? Can u share wat u did ??

[Ajith Nayak]

Dear Coniesaga!!

It was a simple fix.. there was host entry missing in the customers DNS server so it was not getting resolved

And we had manually added host entry in the laptop in Driver/etc/host folder thats why it was working fine on desktop

Sorry for delayed response i was not active this many days on forum ..!!