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Community Member

unable to register Cisco Jabber for windows client with CUCM 8.5

Hi,

I am able to get presence status and IM functionality with my Cisco Jabber for Windows client but my client is unable to register with CUCM 8.5.

I have uploaded required cop file on my CUCM.

Is it mandatory to make & upload Jabber group configuration file on TFTP server.

 

Regards,

Umesh

4 REPLIES
Cisco Employee

unable to register Cisco Jabber for windows client with CUCM 8.5

Mine worked just fine on 8.6 before uploading the file, I uploaded it to configure some specifics on LDAP search base and users.

I recommend you to go back and look at the whole configuration on both CUCM and CUPS, make sure all the associations (user/line/device) are in place and that the CUPS side has the correct profiles the app requires to work (CCMCIP, LDAP, etc)

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi

unable to register Cisco Jabber for windows client with CUCM 8.5

Hi Umesh,

Accoding to attached logs, authentication with call manager is failing. Make sure that the credentials for phone account in File->Options->Phone Accounts are correct.

Thanks,

Maqsood

Community Member

unable to register Cisco Jabber for windows client with CUCM 8.5

Thanks Maqsood & Javalenc.

Now I moved to next step. I don't see any red X (cross) on my Jabber windows client but phone is still not registered. I tried to analyse the log but failed to understand the reason.

What is the use of "Cisco Support Field" in CSF device. I have given value as "configurationfile=jabber-groupa-config.xml".

Here is the current log.

=============================

2012-09-05 16:32:57,490 INFO  [0x0000154c] [src\DeviceHelper.cpp(144)] [csf.ecc-wrapper] [updateTempDevice] - UpdateDevice device  Name: 'CSFMary' Description: 'Jabber Windows for Mary' Model: '503' Model Description: 'Cisco Unified Client Services Framework' isDeskphone: '0' isSoftphone: '1' Config: '
true
SIP


0
true
0

2010o
tzupdater.jar


0
Default

CMLocal
M/D/Y
Greenwich Standard Time
Etc/GMT


Default
true



cm181
cm181

2000
5060
5061

2427
2428


cm181




cm179
cm179

2000
5060
5061

2427
2428


cm179




cucm85
cucm85

2000
5060
5061

2427
2428


cucm85





Disable
Disable
false

2000

2000

2000

5060

5060

5060
false

-1
Default
Default
120



USECALLMANAGER
5060
USECALLMANAGER
5060
USECALLMANAGER
5060
true


true
x-cisco-serviceuri-cfwdall
x-cisco-serviceuri-pickup
x-cisco-serviceuri-opickup
x-cisco-serviceuri-gpickup
x-cisco-serviceuri-meetme
x-cisco-serviceuri-abbrdial
false
2
true
true
2
2
0
true
false
2012-09-05 16:32:57,490 DEBUG [0x0000154c] [src\callcontrol\PhoneInfoImpl.cpp(258)] [csf.ecc.api] [ecc::PhoneInfoImpl::getName] - getName()
2012-09-05 16:32:57,490 DEBUG [0x0000154c] [src\callcontrol\PhoneInfoImpl.cpp(279)] [csf.ecc.api] [ecc::PhoneInfoImpl::getModelDescription] - getModelDescription()
2012-09-05 16:32:57,490 DEBUG [0x0000154c] [src\callcontrol\PhoneInfoImpl.cpp(286)] [csf.ecc.api] [ecc::PhoneInfoImpl::isSoftPhone] - isSoftPhone()
2012-09-05 16:32:57,490 DEBUG [0x0000154c] [src\callcontrol\PhoneInfoImpl.cpp(304)] [csf.ecc.api] [ecc::PhoneInfoImpl::isDeskPhone] - isDeskPhone()
2012-09-05 16:32:57,490 DEBUG [0x0000154c] [src\callcontrol\PhoneInfoImpl.cpp(258)] [csf.ecc.api] [ecc::PhoneInfoImpl::getName] - getName()
2012-09-05 16:32:57,490 INFO  [0x0000154c] [src\DeviceHelper.cpp(22)] [csf.ecc-wrapper] [createTemporaryDeviceList] - Added device (CSFMary)
2012-09-05 16:32:57,490 DEBUG [0x0000154c] [src\DeviceFilter.cpp(52)] [csf.ecc-wrapper] [isOnExcludedList] - isOnExcludedList.Checking if  device name CSFMaryis on excluded list.Result is 0
2012-09-05 16:32:57,490 DEBUG [0x0000154c] [src\callcontrol\PhoneInfoImpl.cpp(258)] [csf.ecc.api] [ecc::PhoneInfoImpl::getName] - getName()
2012-09-05 16:32:57,490 DEBUG [0x0000154c] [src\callcontrol\PhoneInfoImpl.cpp(286)] [csf.ecc.api] [ecc::PhoneInfoImpl::isSoftPhone] - isSoftPhone()
2012-09-05 16:32:57,490 DEBUG [0x0000154c] [src\callcontrol\PhoneInfoImpl.cpp(258)] [csf.ecc.api] [ecc::PhoneInfoImpl::getName] - getName()
2012-09-05 16:32:57,490 INFO  [0x0000154c] [src\phone.cpp(217)] [csf.ecc-wrapper] [UpdateDeviceCnfXml] - Detected first softphone - checking the device.cnf.xml for: CSFMary
2012-09-05 16:32:57,490 DEBUG [0x0000154c] [src\callcontrol\PhoneInfoImpl.cpp(338)] [csf.ecc.api] [ecc::PhoneInfoImpl::getConfigStatus] - getConfigStatus()
2012-09-05 16:32:57,490 DEBUG [0x0000154c] [src\callcontrol\PhoneInfoImpl.cpp(338)] [csf.ecc.api] [ecc::PhoneInfoImpl::getConfigStatus] - getConfigStatus()
2012-09-05 16:32:57,491 DEBUG [0x0000154c] [src\callcontrol\PhoneInfoImpl.cpp(258)] [csf.ecc.api] [ecc::PhoneInfoImpl::getName] - getName()
2012-09-05 16:32:57,491 INFO  [0x0000154c] [src\phone.cpp(234)] [csf.ecc-wrapper] [UpdateDeviceCnfXml] - device.cnf.xml found for device: CSFMary
2012-09-05 16:32:57,491 DEBUG [0x0000154c] [src\callcontrol\PhoneInfoImpl.cpp(331)] [csf.ecc.api] [ecc::PhoneInfoImpl::getConfig] - getConfig()
2012-09-05 16:32:57,491 INFO  [0x0000243c] [src\conphoneCPContainer.cpp(162)] [csf.ecc-wrapper] [Fire_onDeviceCnfXml] - CconphoneCPContainer::Fire_onDeviceCnfXml
2012-09-05 16:32:57,491 INFO  [0x0000243c] [\src\cucrtx\src\windows\h\apLog.cpp(244)] [apLog-telephony] [WriteTelephonyLog] -  CConphoneEventListener::onDeviceCnfXml -- begin:

2012-09-05 16:32:57,491 DEBUG [0x0000243c] [\src\cucrtx\src\windows\h\apLog.cpp(247)] [apLog-telephony] [WriteTelephonyLog] -  CCUCMClient::CUCClientDispatcher, Callback will be execute in sys mode, TaskName=CConversationAdapter::onDeviceCnfXml

2012-09-05 16:32:57,491 DEBUG [0x0000243c] [\src\cucrtx\src\windows\h\apLog.cpp(247)] [apLog-telephony] [WriteTelephonyLog] -  Callback Task: Begin to excecute function, callbackName=CConversationAdapter::onDeviceCnfXml

2012-09-05 16:32:57,491 DEBUG [0x0000243c] [\src\cucrtx\src\windows\h\apLog.cpp(247)] [apLog-telephony] [WriteTelephonyLog] -  CConversationAdapter::onDeviceCnfXml -- begin:

2012-09-05 16:32:57,492 INFO  [0x0000243c] [ers\config\TFTPConfigDownloader.cpp(507)] [TFTPConfigDownloader] [TFTPConfigDownloader::ParseOutConfigurationFileName] - Detected that the "Cisco Support Field" group Configuration File name is: [jabber-groupa-config.xml]
2012-09-05 16:32:57,492 INFO  [0x0000243c] [ers\config\TFTPConfigDownloader.cpp(209)] [TFTPConfigDownloader] [TFTPConfigDownloader::UpdateQueriedFileName] - Detected Configuration File Name [jabber-groupa-config.xml] parsed from device.cnf.xml is already being used to query the TFTP Server
2012-09-05 16:32:57,492 DEBUG [0x0000243c] [\src\cucrtx\src\windows\h\apLog.cpp(247)] [apLog-telephony] [WriteTelephonyLog] -  CConversationAdapter::onDeviceCnfXml -- end!

2012-09-05 16:32:57,492 DEBUG [0x0000243c] [\src\cucrtx\src\windows\h\apLog.cpp(247)] [apLog-telephony] [WriteTelephonyLog] -  Callback Task: End to excecute function, callbackName=CConversationAdapter::onDeviceCnfXml

2012-09-05 16:32:57,492 INFO  [0x0000243c] [\src\cucrtx\src\windows\h\apLog.cpp(244)] [apLog-telephony] [WriteTelephonyLog] -  CConphoneEventListener::onDeviceCnfXml -- end!

2012-09-05 16:33:00,898 DEBUG [0x0000243c] [ied\featuresets\adapters\imp\Log.cpp(32)] [JabberWerx] [IMPStackCap::Log::log] - [MeetingMgr.dll]: Enter CMeetingMgrImpl::CalcMeetingAlert
2012-09-05 16:33:00,898 DEBUG [0x0000243c] [ied\featuresets\adapters\imp\Log.cpp(32)] [JabberWerx] [IMPStackCap::Log::log] - [MeetingMgr.dll]: Leave CMeetingMgrImpl::CalcMeetingAlert
2012-09-05 16:34:00,909 DEBUG [0x0000243c] [ied\featuresets\adapters\imp\Log.cpp(32)] [JabberWerx] [IMPStackCap::Log::log] - [MeetingMgr.dll]: Enter CMeetingMgrImpl::CalcMeetingAlert
2012-09-05 16:34:00,909 DEBUG [0x0000243c] [ied\featuresets\adapters\imp\Log.cpp(32)] [JabberWerx] [IMPStackCap::Log::log] - [MeetingMgr.dll]: Leave CMeetingMgrImpl::CalcMeetingAlert
2012-09-05 16:34:26,864 DEBUG [0x0000243c] [ture-libs\config\src\ConfigStore.cpp(78)] [csf.unified.config] [ConfigStore::getValue] - Key: [Telephony_Enabled] found with value [TRUE] in config store: [ServerStore]
2012-09-05 16:34:26,864 DEBUG [0x0000243c] [s\feature-libs\config\src\Config.cpp(74)] [csf.unified.config] [Config::getValue] - result [true] key [Telephony_Enabled] value [TRUE]

======================

Thanks & Regards,

Umesh

unable to register Cisco Jabber for windows client with CUCM 8.5

Hi Umesh,

"Cisco Support Field" is used to specify Group Configuration File. Can you now dial a number by entering it in the search field? If not please delete all log files, restart client and attach the log file as before.

Thanks,

Maqsood

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