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New Member

Unable to type in UAC prompt during desktop share

While in desktop sharing mode and having control of the user's system we are unable to respond to any UAC prompts that might come up during troubleshooting. I can click in the box, but cannot type.This is happening for all of our support staff when using Jabber desktop share to troubleshoot an issue.

Yes, we have other tools for remote assistance, but sometimes Jabber is the only one we can get to connect as we support systems globally and are using the cloud based Jabber client.

Any ideas/thoughts are appreciated.

Thank You.                   

VIP Super Bronze

Unable to type in UAC prompt during desktop share

This is a limitation of WebEx MC which underpins the Jabber desktop share in cloud mode. So it's not a configuration thing on your part, it's WebEx MC.

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