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users having issues viewing screen captures sent via jabber

users having issues viewing screen captures sent via jabber.

When the users uses’ the jabber screen capture feature, they receive a file with a cross and a text saying screen capture.


This was working for the user.
Only stopped working today when they received and error saying “jabber screen capture could not be delivered”

Have reset the jabber client for the user which in turn started to bring up the ‘x screen capture’ icon.

Jabber version: 11.7

Got 1 client working by

Deleting the

\AppData\Local\Cisco\Unified Communications\Jabber folder
Uninstalling then restarting.

Other User can login to non-working user's machine and works fine and also non working user can login to other and its works fine.

Problem report attahed

1 REPLY
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Re: users having issues viewing screen captures sent via jabber

I tried installing the two certs at

Error: 'This screen capture could not be delivered' While Sending a Screen Capture in Jabber

and rebooting, but I still can't receive screen captures.

 

I can send screenshots to other people, but they cannot send them to me. 

 

Instead of the image they are trying to send me, I get

"This screen capture could not be delivered "

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