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New Member

Video Call Not Working

When I Call From Cisco Jabber To 9971 Phone  Audio Call Is Available  But Video Call Is Not  .

5 REPLIES
Cisco Employee

Hi,

Hi,

Can you check the following:

1. Check the region settings between the region associated with the device pool assigned to 9971 and the one assigned to the Jabber.

2. Check the location settings between the two.

3. Is video call working between two Jabber clients or between two 9971 IP Phones?

Aseem

New Member

1 Both 9971 and Cisco jabber

1 Both 9971 and Cisco jabber  in the same device pool and same location

2 Video call working between two 9971 phones but between two  Cisco jabber doesn't work .

you sure the camera is not

you sure the camera is not controlled by another process so Jabber doesnt have control over it?

go to OPTIONS>Video and see if you have an image.

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New Member

I removed some programs  for

I removed some programs  for Cisco Video Surveillance from Laptop  and now  Cisco jabber video call work fine .

Cisco Employee

Hi,

Hi,

How are you making calls from the Jabber? Are you dialing the complete E164 number from the directory for the user or you are dialing the extension ? It could be that you are dialing the complete no from directory and call might be going out through PSTN, worth checking. 

Are you using Jabber in desk phone mode or soft phone mode?

Aseem

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