Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
New Member

Video in desk phone mode cucm/cups 8.6.x

I am running jabber 9.x with cucm and cups sitting at 8.6.x, all seems to be good except the fact that we can't do video calls when Jabber is in desk phone mode. What could be issue and what is the best possible way to troubleshoot this, also I noticed in connection status that desk phone video service isn't green.

11 REPLIES
Hall of Fame Super Silver

Video in desk phone mode cucm/cups 8.6.x

what is the desk phone model? Is this a video phone, i.e. 9971, 8945, etc?

Chris

New Member

Video in desk phone mode cucm/cups 8.6.x

It is not a phone it is one of the modes on Jabber client

Hall of Fame Super Silver

Video in desk phone mode cucm/cups 8.6.x

Desk phone mode means you are controlling a desk phone via Jabber via CTI. Is this not what you are doing?

Chris

New Member

Video in desk phone mode cucm/cups 8.6.x

I have the same problem with CUCM 9.x and cups 9.x.

And yes we are controlling our phones via CTI. I thought the call can be made with the deskphone and Cisco Jabber shows the video if the deskphone has no video function, but the service does not connect. What do we need to get that the service running?

Re: Video in desk phone mode cucm/cups 8.6.x

Do you install the Cisco media Service Interface?

New Member

Video in desk phone mode cucm/cups 8.6.x

Yes Cisco Media Service Interface 4.0.7504 is installed.

Video in desk phone mode cucm/cups 8.6.x

Hy

at the Phone Level on CuCM do you Enable "Video Capabilities" in the "Product Specific Configuration Layout".

The Cisco Media Service will detect the Phone with CDP. Jabber will recognize if the Video is enabled on the Phone,

and will start the right mode.

What Phones are u running?

     If u are running 99XX and there is the Camera connected to the Phone the Video will remain on the Phone. (So u

     have to disconnect the Camera to do Video on Desktop)

     If u are running 894X it think the Video cant be change to Desktop.

Cheers Floh

New Member

Video in desk phone mode cucm/cups 8.6.x

Ok, I thought if I use a deskphone 79xx for the call, which is not video capable, Cisco Jabber in deskphone mode can take over just the video function.

Is that maybe a planned feature or even considered?

Video in desk phone mode cucm/cups 8.6.x

Hy im Running a 7961 with Jabber Deskphone Video

Enable "Video Capabilities" in the "Product Specific Configuration Layout". at this Phone

cheers

New Member

Re: Video in desk phone mode cucm/cups 8.6.x

I enabled that option on our 7945.

When I call that phone from deskphone 9971 with camera, or from Cisco Jabber with webcam enabled, there is no video on Jabber Client connected to the 7945 phone. Media Interface is installed on both clients.

Edit:

What does your Cisco Jabber Client show in the connection overview? Is the video service to the deskphone connected?

Re: Video in desk phone mode cucm/cups 8.6.x

Hy

Is the PC behind the Phone connected (on the PC Port on the Phone)

Cause if the Phone isn't behind it wouldn't connect the DeskPhone Video

I attched my Connectionstatus

ConnectionStatus.png

cheers

442
Views
0
Helpful
11
Replies
CreatePlease to create content