I just have Jabber Video set up. I can call with full address, e.g. firstname.lastname@example.org or email@example.com. But whenever I tried to call a video bridge, or a Tandberg direct number, it shows "call failed".
The calls you are referencing are not supported with the @jabber.com service. This is not integrated with the internal Cisco infrastructure, which is why a video bridge or tandberg direct number will fail. The only calling format supported is "any_sequence@some_domain.com."
Thanks for your reply. I just checkd with my colleague sitting next to me. He can call in video bridge or direct Tandberg numbers without any problem, with Jabber Video. I found that his settings are different from mine and I cannot make changes to my settings.
Based on the information you provided, your colleague is also using a different service. When you download from www.ciscojabbervideo.com, the software is locked. If you want to use the Cisco enterprise version you will need to request it through IT. To use the cisco.com server you must also have an account enabled within that system.
Thanks for that response Jason. I did download & install the version you suggested. I can connect to single endpoints but cannot to a Polycom Bridge RMX2000. I'm not knowledgeable about the server settings that could be used in Jabber, was hoping that there was a server location that could be entered as access without having a paid account, just trying out the Jabber video as a possible aternative. Maybe I just can't do it?
Not sure I can answer to the Polycom Bridge. If the bridge is not using SIP, then that might be why you can't connect. Calling another service has nothing to do with the settings of the Jabber Video client. The backend service for the free Cisco Jabber Video client is SIP URI based calling only. Not too sure why you can't call that bridge without proper logging, but most likely there is a conflict of settings for negotiating the call.
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