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New Member

Change Jabber Account

How do I change my Jabber Account Name?

28 REPLIES
Cisco Employee

Re: Change Jabber Account

Hi Rebecca,

Please send me a private message with your email address so we can remove it.  You will then have to create a new account.  That is the only way to update your account namte.

Jason

Re: Change Jabber Account

I have a user that sent an invite via the ciscojabber video web page but entered the wrong name. They would like to change the invie link how would they do this. i.e. www.ciscojabbervideo.com/5XXXXX@co.travis.tx.us

New Member

I need to delete an account

I need to delete an account also (so we can create a new one with the corrected name).  The account name is wakeforest-police@jabber.com.  Any assistance would be greatly appreciated.

New Member

Ooops... I meant wakeforest

Ooops... I meant wakeforest-patrol.  Sorry for the mistype.

Cisco Employee

Hi rbrown007,wakeforest

Hi rbrown007,

wakeforest-patrol@jabber.com has been removed

 

Regards,
Jason

New Member

Excellent!!! Thanks for your

Excellent!!! Thanks for your help.

New Member

 Can you remove Laton@jabber

 

 

Jason,

 

Can you remove Laton@jabber.com so i can re-register with my correct email address

lpa@ubiqube.com.   Or simply correct my email address on the account.

 

Also, where can I get jabber ver  4.7, the version i have (4.6 beta) does not recognize my Macbook Air's camera

 

Please advise

Thanks

 

Laton

Cisco Employee

Hi Laton,laton@jabber.com has

Hi Laton,

laton@jabber.com has been deleted. 

Regards,
Jason

New Member

I need to change my Jabber

I need to change my Jabber Account Name!!

Cisco Employee

Hi al0mran09, There is no way

Hi al0mran09,

 

There is no way to change that without deleting your account, and if that's done you will lose the service since we are no longer allowing new accounts to sign up for this service.

Regards,

Jason

New Member

Hi,I would like to have the

Hi,

I would like to have the user ID joelcrinet@jabber.com removed so we can correct the user name.

 

Is there any plan to enable this sort of activity at the user level?

 

Thank you!

JB

Cisco Employee

Hi JB,Your request is

Hi JB,

Your request is complete.

Regards,
Jason

New Member

Hi,Thank you for taking care

Hi,

Thank you for taking care of that - I would like to request one additional user deletion to help clean this up please: crijstevenson@jabber.com.

Thank you.

JB

Cisco Employee

Hi jblack,This account has

Hi jblack,

This account has been deleted.

Regards,
Jason

New Member

Hi,I'm not sure if something

Hi,

I'm not sure if something may have gotten messed up with our user IDs, but now when I try to login to the app it gives me the following error: "Login failed due to registration failure. If the problem persists contact IT support.

Is there a problem with my account or is something happening with the login site\server?

Thank you for your help.

JB

Cisco Employee

hi Jim,There was an issue

hi Jim,

There was an issue earlier today that was rectified, which prevented users from logging in causing the registration error message received.

Regards,

Jason

New Member

Hi again, I'm still working

Hi again,

 

I'm still working to cover the needs our staff has before JabberVideo's end of life.

 

Would it be possible to get a listing (perhaps sent privately) with any user IDs that start with cri?  Those are our company initials and I suggested everyone precede their user IDs with cri.

 

If I can get that listing I can hopefully ensure I have covered everyone's needs.

 

Thank you in advance.

JB

Cisco Employee

Hi Jim, Unfortunately, I

Hi Jim,

 

Unfortunately, I cannot send out information like that, and we can only pull information based on the exact email address provided.

 

Regards,

Jason

Hi, I have this problem as

Hi, I have this problem as well. Could you please delete the CampusRelations@SMA.de as well, so we can re-register for a new one?

 

Looking forward for your reply.

Cisco Employee

Hi Ann-Kathrin,This account

Hi Ann-Kathrin,

This account has been deleted.

Regards,
Jason

New Member

Jason,Can you please remove

Jason,

Can you please remove ibaker@jmawireless.com so I can correct the username?

Thanks in advance!

Cisco Employee

Hello ibaker001,This request

Hello ibaker001,

This request is complete.

Regards,
Jason

Hi Jason,

Hi Jason,

Can you please remove jabber id (prasanna.cigniti.com@meetings.im.webex.com) associated to my account bhagawati.manukonda@cigniti.com, and i will create a new Jabber ID.

Thanks,

Bhagawati

Cisco Employee

Hi Bhagawati,

Hi Bhagawati,

This is the wrong forum for your request.  I believe you must also call in for this request as well.  Please call 1 (866) 229-3239 to get this done.

Regards,

Jason

New Member

HI Jabber Support When I try

HI Jabber Support

 

When I try to login I receive "Wrong username, domain,and/or password""

 

My Jabber userid seems to be    ChristinaSilveira@jabber.com

My email is csilveir@br.ibm.com

 

Are you to delete my Jabber account and create nother one. I seems a good idea.

 

 

 

Cisco Employee

Hi csilveir1,Have you tried

Hi csilveir1,

Have you tried to reset your password yet?  There is a reset password link under the password text box.  Please try that and if you feel you still need your account removed let me know.

Regards,
Jason

New Member

Hi Jason I reset my paswword

Hi Jason

 

I reset my paswword several times.  Christina


 

Cisco Employee

Hi Christina,Can you go to

Hi Christina,

Can you go to the settings and let me know what the internal string is?  Also, where did you download your software from?  I recommend uninstalling your version and reinstalling from ciscojabbervideo.com.

Please let me know if this still does not work.

Regards,
Jason

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