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Cisco Jabber for Ipad - No Presence.


I have installed and provisioned cisco jabber for IPAD. VCS control  is version 7.1 and TM is 13.2 (TMSPE) The configuration template for  jaber tablet was downloaded and used. The video and audio works fine. I can even get address book and search all users on endpoints(EX 90, EX 60 and Cisco Jabber clients on windows) The issue is

1: There is no presence for the users

     If i am logged in ipad my contacts see me as offline. Also i cannot see any logged in jabber clients(PC Users).

2: I cannot see the active status under provisioning  when i am looged in using IPAD. Used to see a TIC mark when a client logged in. Not seeing those now.

3: The provisioning license is not consumed for IPAD user. For Jabber Telepresence for windows, the logged in users licnese is shown (attached pic- 2users license consumed) i have 2 jabber video clients for windows, and 1 jabber 1 pad client logged in when the screen shots were taken

Anyone facing this issue??

Everyone's tags (5)
Cisco Employee

Cisco Jabber for Ipad - No Presence.

This is not the right forum for this question as it only deals with free ciscojabbervideo. You need to post it per

Rick Mai

VIP Purple

Cisco Jabber for Ipad - No Presence.

Rick - Could you please clarify which location in the forums that one should go to for support when using the "Cisco Video and Voice Calling - Telepresence Video Communication Server" option for the Jabber for iPad?  According to the FAQ posted on the Jabber for iPad page, people are directed to this section of the forums for help with Cisco Jabber Video for TelePresence when it comes to the iPad.

Cisco Employee

Cisco Jabber for Ipad - No Presence.

Hi Patrick,

Since your client registered to a VCS, this would be the right forum.

Rick Mai

Hall of Fame Super Gold

Cisco Jabber for Ipad - No Presence.

Duplicate post.

Go HERE to post responses. 

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