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Cisco Employee

Cisco Jabber on Windows 7 64 Bits

Can I install Jaber Video on Windows 7 64 bit edition?

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4 REPLIES
Cisco Employee

Cisco Jabber on Windows 7 64 Bits

Hi Cristian,

CJV will work on Windows 7 64 bit.

Rick Mai

New Member

Cisco Jabber on Windows 7 64 Bits

Rick Mai,

I am getting the following error when installing Jabber ver 6.3 on  a Dell Optiplex 780 with Win7 64bit.  Tells me to upgrade my video drivers, however they are the latest rev for this PC.  I have tried numerous configurations, install on a clean OS, etc.  Exception Code: c0000005, See below.  The older Movi versions worked fine on these PCs.

Using just the onboard video we get the following error: 

"New features in this version of jabber video are not supported by your computer's graphics driver. Update to the newest graphics driver available and run jabber again."  But, once again our video driver is the latest avaiable from Dell.

thanks

Jeff G.

Cisco Employee

Cisco Jabber on Windows 7 64 Bits

Hi Jeff,

Go to the manufacture's download site and see if you can install the latest driver to see if that works.

Rick Mai

New Member

Cisco Jabber on Windows 7 64 Bits

Yea, we already tried that with both Dell's site and Intel's site.  Both state we have the latest drivers.  I've followed a number of suggestions in this thread and we haven't had any luck so far. 

Jeff G.

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