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Community Member

Cisco Media Services interface install error

Hi - trying to install Cisco Media Services interface onto our 6 Citrix servers (msi version 4.0.2.0.7504) - installed OK on three of them and then I get the following error:

Cisco media services interface setup wizard ended prematurely:

Jabber.jpg      

I have browsed forums and read it could be something to do with having Webex on the servers but this was only on one of them. Is it possible the msi file has become corrupt, as when I run it, the progress bar shoots up to about 4 fifths then ends with the message above.

Are there any registry settings I need to delete in order for the install to work?

Please can you advise?

1 REPLY
Cisco Employee

Cisco Media Services interface install error

Hi Steven,

Your post is in the wrong forum.  This forum is for Cisco Jabber Video, not Cisco Jabber client.  Please remove this repost your discussion here:

https://supportforums.cisco.com/community/netpro/collaboration-voice-video/jabber

Thanks,

Jason

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