On Monday January 13 my client was calling from an EX90 through VCS express gateway to their client who had Jabber loaded on Mac laptop. The call initially worked, but when they could not share data/document they hung up and tried again but the call would not connect. The client's client said that the jabber site was showing that there was a problem or was down? Was anything going on with Jabber cloud on Monday that would have caused connectivity problems?
There are over 100k subscribers to this service, and this is the only report of an issue. I suspect there could have been a local problem with where the Jabber Video software was installed, i.e. firewall, AV, network, or Internet. Were they able to make calls elsewhere?
It's difficult to say without looking at some debug logs from the software client.
To answer your question, there were no issues yesterday with the free Cisco Jabber Video Beta service.
The Jabber Video application can operate in one of three
modes:Connecting to an internal VCS infrastructure back endConnecting to
the Cisco WebEx Telepresence subscription cloud serviceConnecting to the
Jabber Video cloud to enable calls to WebEx Telepres...
Yes. You can install the Jabber Video application from
ciscojabbervideo.com. on more than one computer. To access your account
on any computer that has the app installed, simply sign in with your
email address or video address as the username and your acc...