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Jabber Reads Internal Microphone but doesn't work in calls

Jabber is reading the Internal Microphone from the laptop with moving bars and everything showing that the is sound coming through.

 

However when the user makes a call to anyone she can hear them fine but they cant hear her speaking through the laptop internal mic.

If she uses an external mic though it works totally fine and her voice goes through in calls it just doesn't work with the internal mic even though Jabber is picking it up.

 

1 REPLY
Cisco Employee

hi rarredondo1,This can

hi rarredondo1,

This can happen if another program is using the MIC at the same time.  I would make sure all programs are closed out when using the CJV software.

Not sure if this is on a MAC, but I would also make sure the settings are using the internal MIC when in a call.  

If this is on a Windows Computer, make sure the MIC is set to internal computer MIC instead of some other setting.  Conflicting settings could create this issue. 

Regards,

Jason

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