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New Member

Jabber Video 4.4.3.14479 registration failure

I was wondering if anyone else has run into this problem where the Jabber video client fails to register, but all Jabber video ports on the firewall have been opened outbound.  I am running version Jabber Video version 4.4.3.14479 on Wondows 7 32-bit plaform.  We are using an ASA5510 running asa805-k8.bin.  We have a secondary internet connection using an ASA5510 (same software version) and when I tried routing traffic destined for

sjc1-movi-pr-bootproxy-vip.ciscojabbervideo.com out that connection, it produces the same result.  Anyone have any ideas?

3 REPLIES
New Member

Jabber Video 4.4.3.14479 registration failure

Hi,

I'm having same issue and it looks like there is no DNS SRV record for:

_sips._tcp.proxy.global.jabber.com: type SRV, class IN

and

_https._tcp.sjc1-movi-pr-bootproxy-vip.ciscojabbervideo.com: type SRV, class IN

/Mikko

New Member

Jabber Video 4.4.3.14479 registration failure

Hi Mikko,

Thanks for the addditional info and input.  I noticed that I am getting an internal service record:

> _sips._tcp.proxy.global.jabber.com
Server:  ******
Address:  *****

Non-authoritative answer:
_sips._tcp.proxy.global.jabber.com      SRV service location:
          priority       = 10
          weight         = 50
          port           = 5061
          svr hostname   = movi-pr-sbc4a-sjc1.jabber.com

I am also seeing an exeternal service record:

> _sips._tcp.proxy.global.jabber.com
Server:  resolver1.opendns.com
Address:  208.67.222.222

Non-authoritative answer:
_sips._tcp.proxy.global.jabber.com      SRV service location:
          priority       = 10
          weight         = 50
          port           = 5061
          svr hostname   = movi-pr-sbc4a-sjc1.jabber.com

I have a guest network connection that is using the same external DNS server and I can log into Jabber Video without any problems.  The guest network is using as ASA 5505 for the firewall. 

New Member

Jabber Video 4.4.3.14479 registration failure

Hi Mikko,

Thanks for the addditional info and input.  I noticed that I am getting an internal service record:

> _sips._tcp.proxy.global.jabber.com
Server:  ******
Address:  192.168.15.15

Non-authoritative answer:
_sips._tcp.proxy.global.jabber.com      SRV service location:
          priority       = 10
          weight         = 50
          port           = 5061
          svr hostname   = movi-pr-sbc4a-sjc1.jabber.com

I am also seeing an exeternal service record:

> _sips._tcp.proxy.global.jabber.com
Server:  resolver1.opendns.com
Address:  208.67.222.222

Non-authoritative answer:
_sips._tcp.proxy.global.jabber.com      SRV service location:
          priority       = 10
          weight         = 50
          port           = 5061
          svr hostname   = movi-pr-sbc4a-sjc1.jabber.com

I have a guest network connection that is using the same external DNS server and I can log into Jabber Video without any problems.  The guest network is using as ASA 5505 for the firewall. 

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