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Welcome to Cisco Support Community. We would love to have your feedback.

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New Member

Jabber Video Issue on Mac

I am running Jabber Video 4.6 (17194) and OS X 10.9.4.  When I installed the Jabber software, it would not recognize the built-in camera or my Tandburg HD Camera.  I have a meeting with a Client on Wednesday and this is the way that they are requesting that we communicate.  I need to figure out what is the issue.  

I can get both cameras to work with Face Time.  I also have the following collboration tools loaded that do not have an issue with the cameras:

  • Lync for Mac 2011 v14.0.9 (140606)
  • Cisco Jabber v9.6.0 (173114)

Assistance would be most welcome.

 

Mike

1 ACCEPTED SOLUTION

Accepted Solutions
New Member

Hi Mike,It is a known issue.

Hi Mike,

It is a known issue. It is a Bug in version 4.6.

You need to upgrade to version 4.7 or higher, just be aware that the user will be prompted to downgrade when signing in because Cisco is currently only provisioning version 4.6.3. The user should decline that :-)

http://software.cisco.com/download/release.html?mdfid=283613653&softwareid=280886992&release=4.8.6.18185&relind=AVAILABLE&rellifecycle=&reltype=latest

 

Thomas

1 REPLY
New Member

Hi Mike,It is a known issue.

Hi Mike,

It is a known issue. It is a Bug in version 4.6.

You need to upgrade to version 4.7 or higher, just be aware that the user will be prompted to downgrade when signing in because Cisco is currently only provisioning version 4.6.3. The user should decline that :-)

http://software.cisco.com/download/release.html?mdfid=283613653&softwareid=280886992&release=4.8.6.18185&relind=AVAILABLE&rellifecycle=&reltype=latest

 

Thomas

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