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Not able to install JabberVideo4.6.3_17194 on laptop

Not able to install JabberVideo4.6.3_17194 on laptop. The System specification is -

OS - Windows 7 Enterprise

Processor - i5 2.50GHz

RAM - 4GB

The setup file gets downloaded , but the installation stops while decompressing the corresponding msi file

Tried running it directly from the download link but still the same result

  • Jabber Video Support
1 REPLY
Cisco Employee

Not able to install JabberVideo4.6.3_17194 on laptop

Hi Akhil,

This sounds like an issue with your OS.  Have you tried reaching out to GTRC to see if they can determine what the problem is?  Check your event logs under system administration tools, which can be found in the control panel.  Was there any error that began with 0x.......?  That usually helps find the root cause of the issue.  The following may also help GTRC resolve this issue.  The last post appears to have resolved the issue.  Not sure this is pertaining to you entirely, but may help as there is nothing wrong with the installer itself.

http://social.technet.microsoft.com/Forums/windows/en-US/76aee382-fe92-4e5b-af0b-9aabb0ed70f5/windows-installer-consistently-fails-to-work-for-all-programs-msi

Regards,

Jason

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