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New Member

Registration failure, firewall issue?

Hello,

When we attempt to log in, we always get presented with the error message "Login failed due to registration failure" (after the system contacts the boot server, it hangs for a while when it's attempting to register with the proxy before it returns to this error message).

I suspect this has something to do with the firewall.

Since Jabber is supposed to use XMMP, we have allowed outgoing traffic for ports 5222/TCP (xmmp-client), 5223/TCP (xmmp-ssl) and 5269/TCP (xmmp-server) on the ASA. This has not helped.

Can you please provide us with a list of ports and/or protocols needed by the Jabber client?

Kind regards,

Martijn Bakker

1 REPLY
Cisco Employee

Registration failure, firewall issue?

Hi Martijn,

Please follow the Cisco Jabber Video rules from the link below.

http://kb.webex.com/WBX70636

If this does not work, please also make sure "inspect SIP" is added to your Global Policy Map.

Regards,

Jason

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