I have just registered for a jabber account. I have received an email telling me I can download and install the software after which I can sign in. All of which I have done. Every time I try to log in I receive an error message saying 'Login Failed due to registration failure. If the problem persists contact IT support'. I have waited 24 hours and it still doesn't work. I have tried uninstalling and reinstalling. And I have tried registering with an alternate email address.
None of which seem to solve the problem. Can you please help.
Are you using this from home or at work? It's possible the Jabber Video network access is being blocked by a router, firewall, or even your anti-virus security software. You may want to look into these. If you are at work, can you test this from home? Also, here are the network ports used for this service and would need to be allowed by the firewall for outbound access, i.e. desination ports:
5061 - TCP
3478 - TCP and UDP
80 - TCP
5349 - TCP
443 - TCP
If you have anti-virus software with network security embedded, try disabling this feature or the AV client altogether temporarily for testing.
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