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SX20 Multisite & jabber client

We've recently purchased a SX20 QuickSet and i'm a bit confused on the Multisite feature.

1. Is this feature enabled by default or it requires an additional purchase (Option)

2. Will Multisite work connecting to multiple users using the Free Jabber Client?
(So far we have tried connecting to 2 other jabber clients at the same time but only the first one transmits Video, 2nd one only has audio. Looks like a bandwith sharing issue)

3. What are our options to do Multisite with the SX20 and other clients having only access to a client (like Jabber)?

4. What protocol does the Jabber client use? And how can Jabber call the SX20 (We've only been able to do the other way around)
(Our SX20 does have an IP and DNS entry facing the WWW).

Thanks in advance


  • Jabber Video Support
Cisco Employee

Re: SX20 Multisite & jabber client

Hi Louis,

1.  Your SX20 cannot use the Multisite feature by default.  This is an add-on that needs to be purchased.  The user guide explains this (attached).

2.  Multisite will connect multiple Jabber clients once the feature is enabled.  The audio only is an indication that the feature is not enabled.

3.  Reach out to your local Cisco distributor or call your Cisco Sales Rep for those options.  Cisco has a telepresence cloud service called Cisco Webex Telepresence or you can host your own infrastructure. 

4.  The free CiscoJabberVideo client service uses SIP URI based calling only.  H323 is not supported.  The ports used can be found under Cisco Jabber Video section of this page: