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New Member

TelePresence Software-4.6.3.17194 not working with GM seed OS X Maverick

The Jabber video 4.6 does not work with the new Maverick OS X from Apple.  They just released the GM seed to developer and the camera does not connect.

Anyone has this problem?

46 REPLIES
New Member

TelePresence Software-4.6.3.17194 not working with GM seed OS X

I have this problem as well. I tried with the built-in camera also tested with the precision HD camera and no dice.

1. Updated the camera's firmware on the precision hd.

2. Tried a older vesion of the Jabber client.

Cisco Employee

TelePresence Software-4.6.3.17194 not working with GM seed OS X

Cisco Jabber 4.7 will support OS X M, which will be available for download on 10-18-13.

Regards,

Jason

New Member

TelePresence Software-4.6.3.17194 not working with GM seed OS X

Could you post the download url?  I can't find it in the download page of Cisco Jabber (still has the 4.6 version).

New Member

TelePresence Software-4.6.3.17194 not working with GM seed OS X

I just checked as well, still shows old version.

New Member

TelePresence Software-4.6.3.17194 not working with GM seed OS X

I have same problem, and since you mentioned that it will be available for download today (October 18, 2013), but I don't find the Cisco Jabber 4.7, do you have link or where can I find this version?

Cisco Employee

TelePresence Software-4.6.3.17194 not working with GM seed OS X

There was a delay in getting the software posted.  Once it's available I will provide the link.

Jason

New Member

TelePresence Software-4.6.3.17194 not working with GM seed OS X

Now that Maverick is available, is 4.7 going to be released? Or at least a beta of 4.7 so people with new hardware and or the new OS aren't completely without an option?

New Member

TelePresence Software-4.6.3.17194 not working with GM seed OS X

Has anyone heard anything more about the fix to this issue?

New Member

TelePresence Software-4.6.3.17194 not working with GM seed OS X

Not to beat a dead horse, but this update is needed ASAP. Had I known there would be an issue with Jabber I wouldn't have upgraded to OS X M, but there's no going back now. Do we at least have an ETA?

New Member

TelePresence Software-4.6.3.17194 not working with GM seed OS X

Hi Jason,

Any update on Jabber 4.7 and when it will be released?

Thanks,

Steve

New Member

TelePresence Software-4.6.3.17194 not working with GM seed OS X

I will be happy even with a beta version.

New Member

TelePresence Software-4.6.3.17194 not working with GM seed OS X

I called and talked to three different people and no one seemed to have any idea of any update or any problem. Is there anyway to get a beta of 4.7? This is really problematic--especially since it appears that Cisco has known about this issue since June when people first started mentioning it in the forum.


Can we please get some type of response on when this will be available? Or better yet a link to at least a beta?

New Member

TelePresence Software-4.6.3.17194 not working with GM seed OS X

Hi Jason,

Can you please provide an ETA on version 4.7?  There were no compatability warnings with Maverick so my whole team is without a solution.  The same thing happened with the any connect VPN client

Thanks!

New Member

TelePresence Software-4.6.3.17194 not working with GM seed OS X

Hi Joe,

Found that anyconnect-macosx-i386-3.1.04072-k9.dmg addes support for 10.9 if you have not tried it yet.

New Member

TelePresence Software-4.6.3.17194 not working with GM seed OS X

Any ETA on this ????  Facing same issues

Cisco Employee

TelePresence Software-4.6.3.17194 not working with GM seed OS X

Hi All,

I am now being told Jabber Video 4.7 will release next week.  I will post the link as soon as it becomes available.  I do not have an exact date, so please wait for my post.

Thank you,

Jason

TelePresence Software-4.6.3.17194 not working with GM seed OS X

Hi Jason,

I guess there's no beta out?

We got blindsided on this and we have a meeting (using Macs of course) this week.

Thanks

New Member

TelePresence Software-4.6.3.17194 not working with GM seed OS X

Temporary fix: download Jabber for iPad - no problems monitoring evening class remotely.

New Member

TelePresence Software-4.6.3.17194 not working with GM seed OS X

Cisco, please pay attention.  I use the Jabber tool for business and need the video functioning.  

New Member

TelePresence Software-4.6.3.17194 not working with GM seed OS X

Jason -

How is it looking for a new version this week?

Thanks!

Cisco Employee

TelePresence Software-4.6.3.17194 not working with GM seed OS X

Hi Everyone,

We apologize for the inconvenience here.  Engineering is waiting on some last minute required items before posting.  Unfortunately, there is no beta, or it would have already been made available.  They expect the release to be available sometime this week.

Regards,

Jason

New Member

TelePresence Software-4.6.3.17194 not working with GM seed OS X

waiting.......

New Member

TelePresence Software-4.6.3.17194 not working with GM seed OS X

Why we still dont have the link?

New Member

TelePresence Software-4.6.3.17194 not working with GM seed OS X

Jabber Video for Telepresence (Movi) 4.7.4.17771 is now avaialble for Download. Thank you Cisco!

Re: TelePresence Software-4.6.3.17194 not working with GM seed O

(sorry, first version of link did not work, thanks Jason for posting the correct one)

Cisco Employee

TelePresence Software-4.6.3.17194 not working with GM seed OS X

New Member

TelePresence Software-4.6.3.17194 not working with GM seed OS X

hmmm... installed the new client, now I can't login..

"Login Failed  - '@' character not allowed in a user name". 

As the username is my email address, this may be a problem!

Is it just me having this issue?

Dave

TelePresence Software-4.6.3.17194 not working with GM seed OS X

David Jacobs wrote:

hmmm... installed the new client, now I can't login..

"Login Failed  - '@' character not allowed in a user name". 

As the username is my email address, this may be a problem!

Is it just me having this issue?

Dave

Works for me; just tried username@domain, username only, and e-mail address - all works fine

Heh - it now asks me if I want to download and install 4.6 when I log in, guess the Cisco delivery service hasn't caught up yet.

/jens

Please rate replies and mark question(s) as "answered" if applicable.

Please rate replies and mark question(s) as "answered" if applicable.
New Member

TelePresence Software-4.6.3.17194 not working with GM seed OS X

This fixed the issue for me.  Thanks for the link.

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