Video Jabber Video for Telepresence v4.8 stops trying to re-connect
All other IM clients I have will notice when my computer gets disconnected from its Internet connection, will indicate this in the window, and keep retrying endlessly.
Cisco Video Jabber will not do this. It'll pop up a dialogue box saying "disconnected" with a click box saying "sign-in". Until I press this, I'll be disconnected. This is obviously not the way one wants an IM client to work.
So this is a feature request to change the behaviour of the software client. It should never do a pop-up saying it was disconnected but instead this should be indicated somewhere in the window, and as long as it's started, it should try its best to keep staying connected and try to reconnect endlessly without user interaction.
If you are on a telepresence call and get disconnected, this means that you have been severed from the call. This software is like a hard endpoint. There is no functionality to reconnect to a video call since these packets are real-time (RTP). These calls work like a phone call, and once disconnected, you have to initiate the call back. The software actually does try to stay connected as well, and will do its best even with packet loss and low bandwidth, but if either of these are too severe the call will be disconnected.
after some help from the account team, I managed to open a TAC request on this problem. My TAC case number is #630095615 , if you have access to that, it has plenty of details including audit log excerpts. It's perfectly reproducible on my Macbook after resuming from sleep for instance. It also happens if I break network connectivity (by unplugging my WAN port cable on my NAT router for instance), then I get a popup saying it was disconnected and it won't re-reigster again until I press "ok" and then press "sign in". During my normal work day I have to press "sign in" multiple times per day. Login automatically is selected.
Cisco Jabber for iPad enables you to make and receive video calls to and from business contacts or join telepresence meetings from your iPad. You can enjoy video calling with standards-based video devices and bridges including deployments of Cisco TelePre...
The first time you open Cisco Jabber Video for TelePresence, you can test your computer’s microphone, speakers, and camera to ensure the best video calling experience.Do any of the following: To test the microphone: Select the microphone you want to...
You can get Cisco Jabber Video for TelePresence in one of two ways:If an existing Cisco TelePresence customer sends you an email invitation to get Jabber Video, click the link in the email to download the application.Go to http://ciscojabbervideo.com and ...