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New Member

Video Not Viewable from Jabber Client To SX20

Good morning,

We are testing out the jabber for Windows client and the only way that we can get it to connect is by forcing the H323 protocol (ie:H323:me@jabber.com) and initiating from the SX20.  When we do this, we can only see and hear what is going on at the SX20 and the SX20 shows no audio / video from the Jabber client.

We we try to connect directly to the SX20, it says that the device is offline.

Is the jabber client able to support audio and video over H323 ? 

Thank you

Everyone's tags (4)
1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Video Not Viewable from Jabber Client To SX20

Hi Jesse,

Unfortunately, the free Cisco Jabber Video beta service does not support H.323 calling.  This service is SIP URI based calling only.

Regards,

Jason

3 REPLIES
Cisco Employee

Video Not Viewable from Jabber Client To SX20

Hi Jesse,

Unfortunately, the free Cisco Jabber Video beta service does not support H.323 calling.  This service is SIP URI based calling only.

Regards,

Jason

New Member

Video Not Viewable from Jabber Client To SX20

Is it possible to configure the SX20 with a SIP gateway so that it would work?

Cisco Employee

Video Not Viewable from Jabber Client To SX20

Hi Jesse,

In order for this to happen you would  either need to register your SX20 to a SIP provided service like Cisco Webex Telepresence or obtain  and configure your own VCSe and register your SX20 against that.  The  VCSe would then require to have a SIP SRV DNS record setup. You may also  need a valid cert installed on the VCSe from here:

https://supportforums.cisco.com/docs/DOC-23938.  However, this may not be required if you are not going to use TLS.

Regards,

Jason

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