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New Member

What are the sign-in settings for Jabber?

Firstly, I do not have a business account with Cisco.

We have downloaded the desktop Jabber program.

I have now registered an account with Jabber and an account with Cisco.

When I open Jabber Video on the desktop, it asks for a username.

What is the Jabber username? The email sent to me from Jabber states: "Sign in with your email address or jabber email" - but this is not the username, because the program will not accept an @ sign in the username field.

I have tried the username that I signed up to Cisco with - this is not it either.

I see a notice stating "Connection rejected by server. Try logging in again"

On the Jabber start up screen, I see "Sign-in settings". When I open this window, all fields (Internal Server, External Server, SIP Domain) are blank. Why are they blank? Could this be the problem? Are the data for these fields to come from my side or from Cisco?

Unfortunately, Cisco tech support won't take my call because I do not have an account and therefore cannot set up a "Tech Support File".

Appreciate all feedback.


Cisco Employee

What are the sign-in settings for Jabber?

Hi Stephen,

To login, the internal server should be:

The external server and domain fields are blank.

Your username only needs the prefix of your video address.  For example, if your video address is then your username is "stephen."

Unfortunately, there is only forum support for this free service.



New Member

What are the sign-in settings for Jabber?

Thanks Jason - I was having a similar problem and this solution worked for me.

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