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1841 getting hanged on startup

Dear Members,

I have one 1841 router and it giving my following message:

Queued messages:
*Aug 31 10:26:03.359: %SYS-3-LOGGER_FLUSHING: System pausing to ensure console debugging output.

*Aug 31 10:26:03.291: %SMC-2-BAD_ID_HW: Failed Identification Test in 0/-1/-1 [1/0]

       The module in 0/-1/-1 in this router may not be a genuine
       Cisco product.  Cisco warranties and support programs only
       apply to genuine Cisco products.  If Cisco determines that
       your insertion of non-Cisco memory, WIC cards, AIM cards,
       Network Modules, SPA cards, GBICs or other modules into a
       Cisco product is the cause of a support issue, Cisco may
       deny support under your warranty or under a Cisco support
       program such as SmartNet.


I removed all  modules and only remaining id built-in module, but still facing same problem, can you plesae guide me how to get rid of it, I would be thankful to you.....

Best regards,

7 REPLIES

1841 getting hanged on startup

Try a factory reset (wr erase).

If the problem remain, open an RMA request. Probably there is an hardware failure.

Regards.

1841 getting hanged on startup

Hi,

I have seen this issue multiple times in the past. The only solution to this problem is to have the Cisco1841 device get replaced. Kindly go ahead & do the needful.


***********Plz do rate this post if you found it helpful*************************


Thanks & Regards,


Vignesh R P

New Member

1841 getting hanged on startup

Dear Daniele Giordano and Vignesh Rajendran Praveen,

Thank you very much for your replies, let me try to write erase from rommon mode, I believe I cannot write erase from rommon mode.

Further I dont have RMA contract, so I cannot replce it....

Bets regards,

New Member

1841 getting hanged on startup

The same problem happenes for users because its faulty , the fault in hardware , or try to replace the router, or try to restart the router by un plugged the power and pluged again , it will come after two to three tries,

Rate it

New Member

1841 getting hanged on startup

Dear Aman,

I tried to restart many time, also copied new image, formated flash, but still facing same issue....

any ways thanks for  support...

Best regards,

New Member

1841 getting hanged on startup

try to restart by rommon mode or. try to reset the rommon mode with POST procedure, it will solve the issue , because many times this problem happen to many users,

Rate it usefull post

New Member

1841 getting hanged on startup

Dear Aman,

Below output is for your reference, can you please check, in mean time I will do romon with POST method,

Here I try to change "change the boot characteristics",  however I am unseccessful, always boot  chac valu is 0,, i try to chnage it to 1, 2 and 15, but same result, kinldy look into bold italic output giveb below....


rommon 3 >
rommon 3 >
rommon 3 > confreg


           Configuration Summary
   (Virtual Configuration Register: 0x0)
enabled are:
break/abort has effect
console baud: 9600
boot: the ROM Monitor

do you wish to change the configuration? y/n  [n]:  y
enable  "diagnostic mode"? y/n  [n]:  n
enable  "use net in IP bcast address"? y/n  [n]:  n
enable  "load rom after netboot fails"? y/n  [n]:  n
enable  "use all zero broadcast"? y/n  [n]:  n
disable "break/abort has effect"? y/n  [n]:  n
enable  "ignore system config info"? y/n  [n]:  n
change console baud rate? y/n  [n]:  n
change the boot characteristics? y/n  [n]:  y
enter to boot:
0 = ROM Monitor
1 = the boot helper image
2-15 = boot system
    [0]:  1


           Configuration Summary
   (Virtual Configuration Register: 0x1)
enabled are:
break/abort has effect
console baud: 9600
boot: the boot helper image

do you wish to change the configuration? y/n  [n]:  n


You must reset or power cycle for new config to take effect
rommon 4 > reset

System Bootstrap, Version 12.4(13r)T9, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 2008 by cisco Systems, Inc.
PLD version 0x10
GIO ASIC version 0x127
c1841 platform with 131072 Kbytes of main memory
Main memory is configured to 64 bit mode with parity disabled


Readonly ROMMON initialized
program load complete, entry point: 0x8000f000, size: 0xcb80
program load complete, entry point: 0x8000f000, size: 0xcb80

program load complete, entry point: 0x8000f000, size: 0xe08298
Self decompressing the image : ############################################################################################################################################# [OK]

Smart Init is enabled
smart init is sizing iomem
  ID            MEMORY_REQ         TYPE
                0X003AA110 public buffer pools
                0X00211000 public particle pools
0X0021          0X00035000 Card in slot 0
                0X000021B8 Onboard USB

If any of the above Memory Requirements are
"UNKNOWN", you may be using an unsupported
configuration or there is a software problem and
system operation may be compromised.

Allocating additional 7657322 bytes to IO Memory.
PMem allocated: 117440512 bytes; IOMem allocated: 16777216 bytes

              Restricted Rights Legend

Use, duplication, or disclosure by the Government is
subject to restrictions as set forth in subparagraph
(c) of the Commercial Computer Software - Restricted
Rights clause at FAR sec. 52.227-19 and subparagraph
(c) (1) (ii) of the Rights in Technical Data and Computer
Software clause at DFARS sec. 252.227-7013.

           cisco Systems, Inc.
           170 West Tasman Drive
           San Jose, California 95134-1706

Cisco IOS Software, 1841 Software (C1841-IPBASE-M), Version 12.4(3i), RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2007 by Cisco Systems, Inc.
Compiled Wed 28-Nov-07 18:17 by stshen
Image text-base: 0x6008873C, data-base: 0x61485A60


Queued messages:
*Sep  1 11:37:00.359: %SYS-3-LOGGER_FLUSHING: System pausing to ensure console debugging output.

*Sep  1 11:37:00.291: %SMC-2-BAD_ID_HW: Failed Identification Test in 0/-1/-1 [1/0]

       The module in 0/-1/-1 in this router may not be a genuine
       Cisco product.  Cisco warranties and support programs only
       apply to genuine Cisco products.  If Cisco determines that
       your insertion of non-Cisco memory, WIC cards, AIM cards,
       Network Modules, SPA cards, GBICs or other modules into a
       Cisco product is the cause of a support issue, Cisco may
       deny support under your warranty or under a Cisco support
       program such as SmartNet.


System Bootstrap, Version 12.4(13r)T9, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 2008 by cisco Systems, Inc.
PLD version 0x10
GIO ASIC version 0x127
c1841 platform with 131072 Kbytes of main memory
Main memory is configured to 64 bit mode with parity disabled


Readonly ROMMON initialized
rommon 1 > confreg


           Configuration Summary
   (Virtual Configuration Register: 0x0)
enabled are:
break/abort has effect
console baud: 9600
boot: the ROM Monitor

do you wish to change the configuration? y/n  [n]:  y
enable  "diagnostic mode"? y/n  [n]:  n
enable  "use net in IP bcast address"? y/n  [n]:  n
enable  "load rom after netboot fails"? y/n  [n]:  n
enable  "use all zero broadcast"? y/n  [n]:  n
disable "break/abort has effect"? y/n  [n]:  n
enable  "ignore system config info"? y/n  [n]:  n
change console baud rate? y/n  [n]:  n
change the boot characteristics? y/n  [n]:  y
enter to boot:
0 = ROM Monitor
1 = the boot helper image
2-15 = boot system
    [0]:  2


           Configuration Summary
   (Virtual Configuration Register: 0x2)
enabled are:
break/abort has effect
console baud: 9600
boot: image specified by the boot system commands
      or default to: cisco2-c1841

do you wish to change the configuration? y/n  [n]:  n


You must reset or power cycle for new config to take effect
rommon 2 > reset

System Bootstrap, Version 12.4(13r)T9, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 2008 by cisco Systems, Inc.
PLD version 0x10
GIO ASIC version 0x127
c1841 platform with 131072 Kbytes of main memory
Main memory is configured to 64 bit mode with parity disabled


Readonly ROMMON initialized
program load complete, entry point: 0x8000f000, size: 0xcb80
program load complete, entry point: 0x8000f000, size: 0xcb80

program load complete, entry point: 0x8000f000, size: 0xe08298
Self decompressing the image : ############################################################################################################################################# [OK]

Smart Init is enabled
smart init is sizing iomem
  ID            MEMORY_REQ         TYPE
                0X003AA110 public buffer pools
                0X00211000 public particle pools
0X0021          0X00035000 Card in slot 0
                0X000021B8 Onboard USB

If any of the above Memory Requirements are
"UNKNOWN", you may be using an unsupported
configuration or there is a software problem and
system operation may be compromised.

Allocating additional 7657014 bytes to IO Memory.
PMem allocated: 117440512 bytes; IOMem allocated: 16777216 bytes

              Restricted Rights Legend

Use, duplication, or disclosure by the Government is
subject to restrictions as set forth in subparagraph
(c) of the Commercial Computer Software - Restricted
Rights clause at FAR sec. 52.227-19 and subparagraph
(c) (1) (ii) of the Rights in Technical Data and Computer
Software clause at DFARS sec. 252.227-7013.

           cisco Systems, Inc.
           170 West Tasman Drive
           San Jose, California 95134-1706

Cisco IOS Software, 1841 Software (C1841-IPBASE-M), Version 12.4(3i), RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2007 by Cisco Systems, Inc.
Compiled Wed 28-Nov-07 18:17 by stshen
Image text-base: 0x6008873C, data-base: 0x61486400


Queued messages:
*Sep  1 11:38:19.355: %SYS-3-LOGGER_FLUSHING: System pausing to ensure console debugging output.

*Sep  1 11:38:19.291: %SMC-2-BAD_ID_HW: Failed Identification Test in 0/-1/-1 [1/0]

       The module in 0/-1/-1 in this router may not be a genuine
       Cisco product.  Cisco warranties and support programs only
       apply to genuine Cisco products.  If Cisco determines that
       your insertion of non-Cisco memory, WIC cards, AIM cards,
       Network Modules, SPA cards, GBICs or other modules into a
       Cisco product is the cause of a support issue, Cisco may
       deny support under your warranty or under a Cisco support
       program such as SmartNet.


System Bootstrap, Version 12.4(13r)T9, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 2008 by cisco Systems, Inc.
PLD version 0x10
GIO ASIC version 0x127
c1841 platform with 131072 Kbytes of main memory
Main memory is configured to 64 bit mode with parity disabled


Readonly ROMMON initialized
rommon 1 > confreg


           Configuration Summary
   (Virtual Configuration Register: 0x0)
enabled are:
break/abort has effect
console baud: 9600
boot: the ROM Monitor

do you wish to change the configuration? y/n  [n]:  y
enable  "diagnostic mode"? y/n  [n]:  n
enable  "use net in IP bcast address"? y/n  [n]:  n
enable  "load rom after netboot fails"? y/n  [n]:  n
enable  "use all zero broadcast"? y/n  [n]:  n
disable "break/abort has effect"? y/n  [n]:  n
enable  "ignore system config info"? y/n  [n]:  n
change console baud rate? y/n  [n]:  n
change the boot characteristics? y/n  [n]:  y
enter to boot:
0 = ROM Monitor
1 = the boot helper image
2-15 = boot system
    [0]:  15


           Configuration Summary
   (Virtual Configuration Register: 0xf)
enabled are:
break/abort has effect
console baud: 9600
boot: image specified by the boot system commands
      or default to: cisco17-c1841

do you wish to change the configuration? y/n  [n]:  n


You must reset or power cycle for new config to take effect
rommon 2 > reset

System Bootstrap, Version 12.4(13r)T9, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 2008 by cisco Systems, Inc.
PLD version 0x10
GIO ASIC version 0x127
c1841 platform with 131072 Kbytes of main memory
Main memory is configured to 64 bit mode with parity disabled


Readonly ROMMON initialized
program load complete, entry point: 0x8000f000, size: 0xcb80
program load complete, entry point: 0x8000f000, size: 0xcb80

program load complete, entry point: 0x8000f000, size: 0xe08298
Self decompressing the image : ############################################################################################################################################# [OK]

Smart Init is enabled
smart init is sizing iomem
  ID            MEMORY_REQ         TYPE
                0X003AA110 public buffer pools
                0X00211000 public particle pools
0X0021          0X00035000 Card in slot 0
                0X000021B8 Onboard USB

If any of the above Memory Requirements are
"UNKNOWN", you may be using an unsupported
configuration or there is a software problem and
system operation may be compromised.

Allocating additional 7654090 bytes to IO Memory.
PMem allocated: 117440512 bytes; IOMem allocated: 16777216 bytes

              Restricted Rights Legend

Use, duplication, or disclosure by the Government is
subject to restrictions as set forth in subparagraph
(c) of the Commercial Computer Software - Restricted
Rights clause at FAR sec. 52.227-19 and subparagraph
(c) (1) (ii) of the Rights in Technical Data and Computer
Software clause at DFARS sec. 252.227-7013.

           cisco Systems, Inc.
           170 West Tasman Drive
           San Jose, California 95134-1706

Cisco IOS Software, 1841 Software (C1841-IPBASE-M), Version 12.4(3i), RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2007 by Cisco Systems, Inc.
Compiled Wed 28-Nov-07 18:17 by stshen
Image text-base: 0x6008873C, data-base: 0x6148BF60


Queued messages:
*Sep  1 11:39:34.351: %SYS-3-LOGGER_FLUSHING: System pausing to ensure console debugging output.

*Sep  1 11:39:34.291: %SMC-2-BAD_ID_HW: Failed Identification Test in 0/-1/-1 [1/0]

       The module in 0/-1/-1 in this router may not be a genuine
       Cisco product.  Cisco warranties and support programs only
       apply to genuine Cisco products.  If Cisco determines that
       your insertion of non-Cisco memory, WIC cards, AIM cards,
       Network Modules, SPA cards, GBICs or other modules into a
       Cisco product is the cause of a support issue, Cisco may
       deny support under your warranty or under a Cisco support
       program such as SmartNet.


System Bootstrap, Version 12.4(13r)T9, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 2008 by cisco Systems, Inc.
PLD version 0x10
GIO ASIC version 0x127
c1841 platform with 131072 Kbytes of main memory
Main memory is configured to 64 bit mode with parity disabled


Readonly ROMMON initialized
rommon 1 >
System Bootstrap, Version 12.4(13r)T9, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 2008 by cisco Systems, Inc.
PLD version 0x10
GIO ASIC version 0x127
c1841 platform with 131072 Kbytes of main memory
Main memory is configured to 64 bit mode with parity disabled


Readonly ROMMON initialized
rommon 1 >
System Bootstrap, Version 12.4(13r)T9, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 2008 by cisco Systems, Inc.
PLD version 0x10
GIO ASIC version 0x127
c1841 platform with 131072 Kbytes of main memory
Main memory is configured to 64 bit mode with parity disabled


Readonly ROMMON initialized
rommon 1 >

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