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3925 with 48 port switch module infinite loop

Hello all,

I have a 3925 Router with a 48 port switch module (part number SM-D-ES3G-48-P).  I have no problem accessing the 3925 Router, but when I go into the 48 port, I get an error that reads

Error Hardware not supported by firmware.

Try loading a newer software instead.

System Resetting...

I know that the wrong IOS is installed on the switch, but the problem is that this is an endless loop.  The switch resets then comes back to the same error.  I was wondering if anyone out there knows how to get the switch out of this loop so that I can load the correct IOS.  Thanks everyone in advance.

Lee

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Cisco Employee

3925 with 48 port switch module infinite loop

Hello Lee,

Do you believe this document could be helpful?

http://www.cisco.com/en/US/docs/routers/access/interfaces/software/feature/guide/eesm_sw.html#wp1920363

Best regards,

Peter

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