4507R Supervisor Engine IV X4515 not booting

Andrew Bailey · ‎12-06-2011

I have a 4507R with a WS-X4515 supervisor V. It was booting into rommon mode, so I attempted to boot to an IOS image from TFTP. The boot process hangs at at the end of the below output and the then the status light blinks orange. I left it sit like this overnight, and it remained the same. Could it be faulty supervisor or am I doing something wrong? Thanks.

rommon 23 >boot tftp://x.x.x.x/cat4500-entservicesk9-mz.122-53.SG2.bin

Tftp Session details are ....

Filename : /cat4500-entservicesk9-mz.122-53.SG2.bin

IP Address : x.x.x.x

Loading from TftpServer: x.x.x.x

Received data packet # 35032

Loaded 17936300 bytes successfully.

Rommon reg: 0x5D004380

Upgrading FPGA

old ver :0x0000005D

expected ver:0x0000005F

#

**********************************************************

* *

* FPGA Upgrade Utility For WS-X4515 System *

* *

**********************************************************

Image size = 831.1008 KBytes

Maximum allowed size = 1023.75 KBytes

Upgrading your FPGA image... DO NOT RESET the system

unless instructed or upgrade of FPGA will fail !!!

Beginning erase of 0x100000 bytes at offset 0x3d00000... Done!

Beginning write of fpga image (0xcfff0 bytes at offset 0x3d00000)...

This could take as little as 30 seconds or up to 2 minutes.

Please DO NOT RESET!

Success! FPGA image has been upgraded successfully.

System will reset itself and reboot within few sec

**********************************************************

* *

* Welcome to Rom Monitor for WS-X4515 System. *

* *

**********************************************************

Rom Monitor Program Version 12.1(20r)EW1

Supervisor: WS-X4515 Chassis: WS-C4507

Hardware Revisions - Board: 2.7 CPLD: 29 Dagobah: 95

MAC Address : 00-0f-f7-36-d8-bd

IP Address : x.x.x.x

Netmask : 255.255.255.0

Gateway : x.x.x.x

TftpServer : Not set.

Main Memory : 512 MBytes

***** The system will autoboot in 5 seconds *****

Type control-C to prevent autobooting.

. . .

Established physical link 100MB Full Duplex

Network layer connectivity may take a few seconds

. .

******** The system will autoboot now ********

config-register = 0x102

Tftp Session details are ....

Filename : /cat4500-entservicesk9-mz.122-53.SG2.bin

IP Address : x.x.x.x

Loading from TftpServer: x.x.x.x

Received data packet # 35032

Loaded 17936300 bytes successfully.

Rommon reg: 0x5F004380

###########

k2diags version 5.7

prod: WS-X4515 part: 73-9254-02 serial: JAE08491FG2

Andrew Bailey · ‎12-06-2011

I moved the sup to the 2nd sup slot and it is hung at the same place, except this time the status light is RED.

mvsheik123 · ‎12-06-2011

Hi,

With Sup in Slot1- did you try by setting the config regester to 0x2 or 0x2102? Also try to add this bootflash path..

rommon1>boot=bootflash:

hth

MS

Andrew Bailey · ‎12-06-2011

Ok I moved the sup back to slot 1 and I got the config register set to 0x2102

rommon 7 >set

PS1=rommon ! >

RommonVer=12.1(20r)EW1

IpAddr=x.x.x.x

Netmask=255.255.255.0

Broadcast=x.x.x.x

TftpServer=x.x.x.x

BootedFileName=bootflash:cat4000-i5k91s-mz.122-20.EW.bin

ConfigReg=0x2102

The boot=bootflash command didn't work.

rommon 8 >boot=bootflash:cat4000-i5k91s-mz.122-20.EW.bin

Error: 'BOOT' can not be set/unset directly.

You can set it only from IOS.

Type 'clear boot' to clear it

I tried to boot from bootflash and specify the file to boot from.

rommon 9 >boot bootflash:cat4000-i5k91s-mz.122-20.EW.bin

Rommon reg: 0x5D004380

Running diags...

Decompressing the image

############################## [OK]

k2diags version 3.1.2_c

prod: WS-X4515 part: 73-9254-02 serial: JAE08491FG2

The boot hangs in the same place as before and the status LED is Red.

mvsheik123 · ‎12-06-2011

Oops.. Amber --> red- does not sound good ;-). I would contact TAC (if contract exists) or wait if experts shed some light on this.

Thx

MS

Reza Sharifi · ‎12-06-2011

Are you sure, you have the correct IOS for this sup? I don't see cat4000-i5k91s-mz.122-20.EW.bin. There is only EW4 on CCO see below:

cat4000-i5k91s-mz.122-20.EW4.bin

HTH

Andrew Bailey · ‎12-07-2011

I am not 100% confident that he image on bootflash, cat4000-i5k91s-mz.122-20.EW.bin is good. However as you see in my first post, I attempted to recover by booting from tftp from a known good image for that 4057R / sup IV and it did the same thing. I just tried it again, with config-register set to 0x2102 and this time the status led is blinking amber.

This sup has been tried in another chassis as well with the same result.

I have opened a TAC case...

Andrew Bailey · ‎12-07-2011

I attempte to boot to two other images on slot0 compact flash slot. I loaded them on the flash card and verified the images on another IV sup.

In rommon on the problem sup:

rommon 2 >dir slot0:

File size Checksum File name

--------------------------------------------------

11729484 bytes (0xb2fa4c) 0xf84b0641 cat4000-i5k91s-mz.122-20.EW4.bin

17936300 bytes (0x111afac) 0x7861b02 cat4500-entservicesk9-mz.122-53.SG2.bin

I attemted to boot from the newer SG2 image:

rommon 2 >boot slot0:cat4500-entservicesk9-mz.122-53.SG2.bin

Rommon reg: 0x5F004380

###########

k2diags version 5.7

prod: WS-X4515 part: 73-9254-02 serial: JAE08491FG2

It hangs in the same place. Status light flashing amber.

I then attempted to boot from the EW4 image on slot0:

rommon 3 >boot slot0:cat4000-i5k91s-mz.122-20.EW4.bin

Rommon reg: 0x5F004380

Upgrading FPGA

old ver :0x0000005F

expected ver:0x0000005D

Decompressing the image

###### [OK]

**********************************************************

* *

* FPGA Upgrade Utility For WS-X4515 System *

* *

**********************************************************

Image size = 831.1008 KBytes

Maximum allowed size = 1023.75 KBytes

Upgrading your FPGA image... DO NOT RESET the system

unless instructed or upgrade of FPGA will fail !!!

Beginning erase of 0x100000 bytes at offset 0x3d00000... Done!

Beginning write of fpga image (0xcfff0 bytes at offset 0x3d00000)...

This will take around 30 seconds.

Please DO NOT RESET!

Success! FPGA image has been upgraded successfully.

System will reset itself and reboot in about 10

**********************************************************

* *

* Welcome to Rom Monitor for WS-X4515 System. *

* *

**********************************************************

Rom Monitor Program Version 12.1(20r)EW1

Supervisor: WS-X4515 Chassis: WS-C4507

Hardware Revisions - Board: 2.7 CPLD: 29 Dagobah: 93

MAC Address : 00-0f-f7-36-d8-bd

IP Address : x.x.x.x

Netmask : 255.255.255.0

Gateway :x.x.x.x

TftpServer : Not set.

Main Memory : 512 MBytes

***** The system will autoboot in 5 seconds *****

Type control-C to prevent autobooting.

. .

Established physical link 100MB Full Duplex

Network layer connectivity may take a few seconds

. . .

******** The system will autoboot now ********

config-register = 0x2102

Rommon reg: 0x5D004380

Running diags...

Decompressing the image

############################## [OK]

k2diags version 3.1.2_c

prod: WS-X4515 part: 73-9254-02 serial: JAE08491FG2

Hangs in the same place, status light is red this time.

I am thinking this is a bad sup, waiting for Cisco TAC to confirm.

mvsheik123 · ‎12-07-2011

Hi Reza,

Just for info.. Supervisor IV for 4507R has supported IOS: cat4500-entservicesk9-mz.122-53.SG2.bin. I have one switch in prod with the same Sup & IOS.

Thx

MS

Andrew Bailey · ‎12-07-2011

Cisco TAC is processing and RMA for me. Thanks everyone for the input.