6500 Module Shutdown/PwrDown Issue

sanjeevmahadani · ‎11-11-2013

Hello Guys,

Below is the snap shot for my 6500 switch modules which is showing that WS-SVC-IDSM-2 card on slot 7 and WS-SVC-WISM-1-K9 card on slot 9 is down and status is not ok,

Pls. suggest so can be made UP & Functioning.

SW6500#sh module
Mod Ports Card Type                              Model              Serial No.
--- ----- -------------------------------------- ------------------ -----------
1    8 8 port 1000mb GBIC Enhanced QoS        WS-X6408A-GBIC     SAL10403U3M
2    8 8 port 1000mb GBIC Enhanced QoS        WS-X6408A-GBIC     SAL10425LVP
3   48 48-port 10/100/1000 RJ45 EtherModule   WS-X6148A-GE-TX    SAD103901AU
4    3 Anomaly Guard Module                   WS-SVC-AGM-1-K9    SAD1045093A
5    2 Supervisor Engine 720 (Active)         WS-SUP720-3B       SAD094602D7
6    8 Network Analysis Module                WS-SVC-NAM-2       SAD1049002V
7    8 Intrusion Detection System             WS-SVC-IDSM-2      SAD104804HW
8    8 8 port 1000mb GBIC Enhanced QoS        WS-X6408A-GBIC     SAL10425LZD
9   10 WiSM WLAN Service Module               WS-SVC-WISM-1-K9   SAD10510C8W

Mod MAC addresses                       Hw    Fw           Sw           Status
--- ---------------------------------- ------ ------------ ------------ -------
1 000a.b807.7368 to 000a.b807.736f   4.1   5.4(2)       8.5(0.46)RFW Ok
2 0019.56ce.1398 to 0019.56ce.139f   4.1   5.4(2)       8.5(0.46)RFW Ok
3 0019.2fd3.1f7a to 0019.2fd3.1fa9   1.5   8.4(1)       8.5(0.46)RFW Ok
4 0019.56b8.086c to 0019.56b8.0873   3.0   7.2(1)       4.0(2)       Ok
5 000d.ed92.b3f8 to 000d.ed92.b3fb   5.2   8.4(2)       12.2(18)SXF7 Ok
6 001a.2f00.2cba to 001a.2f00.2cc1   4.2   7.2(1)       4.0(1)       Ok
7 001a.2f00.341e to 001a.2f00.3425   6.2   7.2(1)       7.0(2)E4     ShutDown
8 0019.56ce.13a0 to 0019.56ce.13a7   4.1   5.4(2)       8.5(0.46)RFW Ok
9 001a.6d65.bc94 to 001a.6d65.bca3   1.4   12.2(14r)S5 12.2(18)SXF7 PwrDown

Mod Sub-Module                  Model              Serial       Hw     Status
---- --------------------------- ------------------ ----------- ------- -------
5 Policy Feature Card 3       WS-F6K-PFC3B       SAD09460532 2.3    Ok
5 MSFC3 Daughterboard         WS-SUP720          SAD094608X1 2.5    Ok
7 IDS 2 accelerator board     WS-SVC-IDSUPG      ADBG6390007 2.5    ShutDown
9 Centralized Forwarding Card WS-SVC-WISM-1-K9-D SAD10500D6T 1.4    PwrDown

Mod Online Diag Status
---- -------------------
1 Pass
2 Pass
3 Pass
4 Pass
5 Pass
6 Pass
7 Pass
8 Pass
9 Not Applicable

Leo Laohoo · ‎11-11-2013

9  Not Applicable

Not Applicable normally means your Sup720 IOS is insufficient. Upgrade to SXH or SXI and try again.

Karthick Murugan · ‎11-11-2013

Hi Sanjeev Kumar,

Please provide output of "show power" which will tell if the issue is related to insufficient power or unsupported module.

Thanks & Regards,
Karthick Murugan
CCIE#39285

Thanks & Regards, Karthick Murugan CCIE#39285

sanjeevmahadani · ‎11-11-2013

Hi Bro,

Same switch with same IOS was working earlier, after reboot this is not working .

ASW01-MHQ#sh power

system power redundancy mode = redundant

system power total = 2771.16 Watts (65.98 Amps @ 42V)

system power used = 1385.16 Watts (32.98 Amps @ 42V)

system power available = 1386.00 Watts (33.00 Amps @ 42V)

Power-Capacity PS-Fan Output Oper

PS Type Watts A @42V Status Status State

---- ------------------ ------- ------ ------ ------ -----

1 WS-CAC-3000W 2771.16 65.98 OK OK on

2 WS-CAC-3000W 2771.16 65.98 OK OK on

Pwr-Allocated Oper

Fan Type Watts A @42V State

---- ------------------ ------- ------ -----

1 WS-C6509-E-FAN 150.36 3.58 OK

Pwr-Requested Pwr-Allocated Admin Oper

Slot Card-Type Watts A @42V Watts A @42V State State

---- ------------------ ------- ------ ------- ------ ----- -----

1 WS-X6408A-GBIC 84.00 2.00 84.00 2.00 on on

2 WS-X6408A-GBIC 84.00 2.00 84.00 2.00 on on

3 WS-X6148A-GE-TX 105.00 2.50 105.00 2.50 on on

4 WS-SVC-AGM-1-K9 168.00 4.00 168.00 4.00 on on

5 WS-SUP720-3B 282.24 6.72 282.24 6.72 on on

6 WS-SVC-NAM-2 282.24 6.72 282.24 6.72 on on

7 WS-SVC-IDSM-2 145.32 3.46 145.32 3.46 on on

8 WS-X6408A-GBIC 84.00 2.00 84.00 2.00 on on

9 WS-SVC-WISM-1-K9 163.80 3.90 - - on Off (Module Reset due to exception or user request)

ASW01-MHQ#sh power

system power redundancy mode = redundant

system power total = 2771.16 Watts (65.98 Amps @ 42V)

system power used = 1385.16 Watts (32.98 Amps @ 42V)

system power available = 1386.00 Watts (33.00 Amps @ 42V)

Power-Capacity PS-Fan Output Oper

PS Type Watts A @42V Status Status State

---- ------------------ ------- ------ ------ ------ -----

1 WS-CAC-3000W 2771.16 65.98 OK OK on

2 WS-CAC-3000W 2771.16 65.98 OK OK on

Pwr-Allocated Oper

Fan Type Watts A @42V State

---- ------------------ ------- ------ -----

1 WS-C6509-E-FAN 150.36 3.58 OK

Pwr-Requested Pwr-Allocated Admin Oper

Slot Card-Type Watts A @42V Watts A @42V State State

---- ------------------ ------- ------ ------- ------ ----- -----

1 WS-X6408A-GBIC 84.00 2.00 84.00 2.00 on on

2 WS-X6408A-GBIC 84.00 2.00 84.00 2.00 on on

3 WS-X6148A-GE-TX 105.00 2.50 105.00 2.50 on on

4 WS-SVC-AGM-1-K9 168.00 4.00 168.00 4.00 on on

5 WS-SUP720-3B 282.24 6.72 282.24 6.72 on on

6 WS-SVC-NAM-2 282.24 6.72 282.24 6.72 on on

7 WS-SVC-IDSM-2 145.32 3.46 145.32 3.46 on on

8 WS-X6408A-GBIC 84.00 2.00 84.00 2.00 on on

9 WS-SVC-WISM-1-K9 163.80 3.90 - - on Off (Module Reset due to exception or user request)

Leo Laohoo · ‎11-11-2013

Module Reset due to exception or user request

Can you try this command: power enable module 9

sanjeevmahadani · ‎11-12-2013

Yes I tried, showing below.

Mod Sub-Module Model Serial Hw Status

---- --------------------------- ------------------ ----------- ------- -------

5 Policy Feature Card 3 WS-F6K-PFC3B SAD09460532 2.3 Ok

5 MSFC3 Daughterboard WS-SUP720 SAD094608X1 2.5 Ok

7 IDS 2 accelerator board WS-SVC-IDSUPG ADBG6390007 2.5 ShutDown

9 Centralized Forwarding Card WS-SVC-WISM-1-K9-D SAD10500D6T 1.4    PwrDown Mod Sub-Module                  Model              Serial       Hw     Status
---- --------------------------- ------------------ ----------- ------- -------
5 Policy Feature Card 3       WS-F6K-PFC3B       SAD09460532 2.3    Ok
5 MSFC3 Daughterboard         WS-SUP720          SAD094608X1 2.5    Ok
7 IDS 2 accelerator board     WS-SVC-IDSUPG      ADBG6390007 2.5    ShutDown
9 Centralized Forwarding Card WS-SVC-WISM-1-K9-D SAD10500D6T 1.4    PwrDown

Reg

Sanjeev

Leo Laohoo · ‎11-12-2013

upgrade your IOS.