6509 card-type unknown

[David Kuo]

Hi,

I have added few more modules to C6509-E and when I did 'show module' one of the WS-SUP720-3BXL come up as "Unknown (Other)". Any idea on the possible cause of this?

Router#show module
Mod Ports Card Type                              Model              
--- ----- -------------------------------------- ------------------
  1   48  CEF720 48 port 1000mb SFP              WS-X6748-SFP       
  2   48  CEF720 48 port 1000mb SFP              WS-X6748-SFP       
  3   24  CEF720 24 port 1000mb SFP              WS-X6724-SFP       
  4   24  CEF720 24 port 1000mb SFP              WS-X6724-SFP       
  5    2  Supervisor Engine 720 (Active)         WS-SUP720-3BXL     
  6    0  Unknown (Other)                        Unknown            
  7   48  CEF720 48 port 10/100/1000mb Ethernet  WS-X6748-GE-TX     
  8   48  CEF720 48 port 10/100/1000mb Ethernet  WS-X6748-GE-TX     
  9   48  CEF720 48 port 10/100/1000mb Ethernet  WS-X6748-GE-TX     

[Reza Sharifi · Accepted solution]

Hi,

So, the card is not recognized by the switch.  Make sure it has the correct image as the sup in slot 5 and it is booting correctly.  Also try reseating the card in slot 6 and test again. If none of these work, you may upgrade the IOS if not you may have a faulty card.

HTH

[David Kuo]

Hi Reza,

I move card 6 into card 5 slot (now the system only has 1 SUP) and power up the unit.  What I run into next is I received "device does not contain a valid magic number".  According to another post, the filesystem maybe corrupted so I did a boot bootflash: and now I am able to get into the system and the card it showing up in slot 5.  What I am not sure is, slot 6 is empty, why is it showing "Redundant Sup"?

5    WS-SUP720-3BXL      328.44  7.82   328.44  7.82  on    on
6    (Redundant Sup)       -     -      328.44  7.82  -     -

[Reza Sharifi]

Hi David,

That is fine. Slot 6 is reserved for redundant sup.  So, now put the old (good) sup that was originally in slot 5 in slot 6 and boot up the system.  Hopefully you get to have both sups working in SSO mode.  If not, I would upgrade to a newer version of IOS and try again.

HTH

[David Kuo]

Looks like I have a faulty card-

Router#show diagnostic result module 5

Current bootup diagnostic level: minimal

Module 5: Supervisor Engine 720 (Active)  SerialNo : SAL1411CNF6

  Overall Diagnostic Result for Module 5 : MINOR ERROR
  Diagnostic level at card bootup: minimal

  Test results: (. = Pass, F = Fail, U = Untested)

    1) TestScratchRegister -------------> .
    2) TestSPRPInbandPing --------------> F
    3) TestTransceiverIntegrity:

      Port  1  2
      ----------
            U  U

    4) TestActiveToStandbyLoopback:

      Port  1  2
      ----------
            U  U

    5) TestLoopback:

      Port  1  2
      ----------
            .  .

    6) TestNewIndexLearn ---------------> .
    7) TestDontConditionalLearn --------> .
    8) TestBadBpduTrap -----------------> .
    9) TestMatchCapture ----------------> .
   10) TestProtocolMatchChannel --------> .
   11) TestFibDevices ------------------> F
   12) TestIPv4FibShortcut -------------> .
   13) TestL3Capture2 ------------------> F
   14) TestIPv6FibShortcut -------------> F
   15) TestMPLSFibShortcut -------------> F
   16) TestNATFibShortcut --------------> F
   17) TestAclPermit -------------------> F
   18) TestAclDeny ---------------------> .
   19) TestQoSTcam ---------------------> F
   20) TestL3VlanMet -------------------> F
   21) TestIngressSpan -----------------> .
   22) TestEgressSpan ------------------> .
   23) TestNetflowInlineRewrite:

      Port  1  2
      ----------
            U  U

   24) TestFabricSnakeForward ----------> .
   25) TestFabricSnakeBackward ---------> .
   26) TestTrafficStress ---------------> U
   27) TestFibTcamSSRAM ----------------> U
   28) TestAsicMemory ------------------> U
   29) TestAclQosTcam ------------------> U
   30) TestNetflowTcam -----------------> U
   31) ScheduleSwitchover --------------> U
   32) TestFirmwareDiagStatus ----------> .
   33) TestAsicSync --------------------> .
   34) TestUnusedPortLoopback:

      Port  1  2
      ----------
            U  .

   35) TestErrorCounterMonitor ---------> .
   36) TestFabricFlowControlStatus -----> U
   37) TestPortTxMonitoring:

      Port  1  2
      ----------
            U  U

   38) TestSpuriousIsrDetection --------> U
   39) TestL3HealthMonitoring ----------> U
   40) TestOBFL ------------------------> .
   41) TestCFRW:

      Device  1  2
      ------------
              .  U

   42) TestLtlFpoeMemoryConsistency ----> .
   43) TestRwEngineOverSubscription ----> U
   44) TestEARLInternalTables ----------> U