04-14-2010 09:11 AM - edited 03-06-2019 10:37 AM
Guys,
My ASA 5510 has the ASDM which I can download and install or view through the browser, however when I try to either I can only get so far as putting in the credentials then both forms stop. The browser just stays a main page will open and the app just closes.
I have built another fresh PC windows xp just incase my was corrupt, however I still get the same thing. the ASA is running 7.0(8) and the ASDM is 5.0(8).
Any ideas, I can still telnet to the device but I can't seem to open the ASDM and the problem seems to be the device.
Solved! Go to Solution.
04-15-2010 04:35 AM
Try java version 6 update 7:
04-14-2010 09:14 AM
Hi,
When doing a ''sh flash'' you see the image and ASDM version correct?
Just as when doing a ''sh ver''
You are using local credentials to access ASDM?
''sh user''
This user must have privilege 15
You're not getting any kind of error?
Federico.
04-14-2010 09:30 AM
Hi,
Yes, there is no error message, which is really strange. I'm using an account with privilege 15 and the version is correct.
04-14-2010 09:34 AM
You get to the point where you're asked for credentials, so the http portion of the configuration on the ASA should be fine.
The problem is that ASDM does not load.
Check if your computer meets the requirements to load ASDM:
http://www.cisco.com/en/US/docs/security/asa/asa70/asdm50/release/notes/rn508.html
Try it from different machines as well.
Federico.
04-14-2010 11:00 AM
What version of Java are you running? Several Java versions have problems with ASDM. I do not remember all the undocumented versions conflicts between ASDM and Java, but I do remember about when there started to be a problem.
I would first make sure you have the most recent java version, as of this post it is version 6 update 19, but if you still have problems try version 6 update 7 I believe the issue started with update 11.
04-02-2019 02:17 AM
it works fine with java 6u7
Device Type: ASA5510
ASA Version: 7.0(8)
ASDM Version: 5.0(8)
Privilege Level: 15
Java Version: 1.6.0_7
04-14-2010 11:36 AM
Hi,
First off you have to make sure that your java version is compatible with your asdm version. I used to face this kind of problem before. In case it's not a java problem. You may need to restart ASA.
Toshi
04-14-2010 12:05 PM
Well,
I'm not sure why I got low rating on this thread. If it was my wording,"restart the device", then I would have to tell you that I and my colleagues had to do this as a last resource for this kind of problem when not accessing to ASA for a long time. It worked for us and the point is we did try many different java versions and many different machines as well.
Wow, this is my first day to get back to work with Netpro again. It's not a good day though.
Toshi
04-14-2010 12:10 PM
I got no rate at all! Don't worry ;-)
Federico.
04-14-2010 12:16 PM
Federico,
Thanks for your prompt. (grin)
P.S. It would be nice to know what people have in mind when they choose 1-rating here.
Toshi
04-14-2010 12:20 PM
Maybe Ryan have not tried it...
Have you tried our suggestions Ryan?
Federico.
04-14-2010 12:33 PM
(off topic)
I have no problem with the suggestion and I wish I could say that it wasn't me who gave the 1, but the website says it was. No idea how or when, but it won't let me change it either. I guess the simple answer is sorry, but if anyone knows how to remove or change a rating then that would be better.
04-14-2010 12:35 PM
(off topic)
I have no problem with the suggestion and I wish I could say that it wasn't me who gave the 1, but the website says it was. No idea how or when, but it won't let me change it either. I guess the simple answer is sorry, but if anyone knows how to remove or change a rating then that would be better.
Ryan
What makes you think it was you that gave the 1 rating ?
Jon
04-14-2010 12:38 PM
I have a gold star and 3 green stars next to the post. I have only seen gold stars on posts I have rated before.
04-14-2010 12:51 PM
I have a gold star and 3 green stars next to the post. I have only seen gold stars on posts I have rated before.
Ryan
I doubt it was you who rated the post 1 if you can't remember doing it. You can't tell who rates posts so don't worry about it, no need to apologize
Jon
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