09-04-2008 09:20 PM - edited 03-06-2019 01:12 AM
Dear Sir,
We insert a line card of 24-port SFP into 6509E switch. It came up with the following error:
PM_SCP-SP-2-LCP_FW_ERR_INFORM: Module 7 is experiencing the following error: Bus Asic #0 transient Pb error. Recovered. (0x0020, 0x0000)
All VLANs and OSPFs are restarted. Now it is running without problem.
Do you know what does the error mean?
Thanks
Solved! Go to Solution.
09-08-2008 12:29 AM
Hello Joseph,
System messages begin with a percent sign (%) and are structured as follows. The text in bold are required elements of the System Message, the text in italics are optional elements of the System Message.
%FACILITY-SUBFACILITY-SEVERITY-MNEMONIC: Message-text
SUBFACILITY is used only for Cisco Catalyst 6500 series switches that are operating in a distributed system. The subfacility can consist of one code, or two codes that are divided by a hyphen, and describes the part of the distributed system from where the message is coming. For example, the%DIAG-SP-STDBY-6-RUN_MINIMUM system message is the %DIAG-6-RUN_MINIMUM message coming from the switch processor (SP) that is in redundant or standby (STDBY) mode.
http://www.cisco.com/en/US/docs/ios/12_2sx/system/messages/sm2sxovr.html
So the SP is the standby processor, if you have two processors, the message is the same but it has been reported by the standby processor.
Hope to help
Giuseppe
09-04-2008 11:58 PM
Hello Joseph,
it has been a problem during linecard insertion.
Monitor the device to see if the message appears again.
from error message guide
http://www.cisco.com/en/US/docs/ios/12_2sx/system/messages/sm2sx06.html#wp1032016
PM_SCP-2
Error Message %PM_SCP-2-LCP_FW_ERR_INFORM: Module [dec] is experiencing the
following error: [chars]
Explanation The module is reporting an error condition, where [dec] is the module number, and [chars] is the error. This condition is usually caused by an improperly seated linecard or a hardware failure. If the error message is seen on all of the linecards, the cause is an improperly seated module.
Recommended Action Reseat and reset the linecard or the module. If the error message persists after the module is reset, copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.
Hope to help
Giuseppe
09-05-2008 12:40 AM
My error code is ...
PM_SCP-SP-2-LCP_FW_ERR_INFORM
Is it the same as yours?
PM_SCP-2-LCP_FW_ERR_INFORM
Thanks
09-05-2008 02:57 AM
Hello Joseph,
they are actually similar but not the same.
What IOS release are you using on your C6509E ?
It can be a question of IOS release.
However, despite my error I think they are almost the same SP could stand for supervisor I guess.
Hope to help
Giuseppe
09-07-2008 07:07 PM
Please find the show version result below:
Cisco Internetwork Operating System Software
IOS (tm) s72033_rp Software (s72033_rp-IPSERVICESK9_WAN-M), Version 12.2(18)SXF7, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2006 by cisco Systems, Inc.
Compiled Thu 23-Nov-06 06:42 by kellythw
Image text-base: 0x40101040, data-base: 0x42D98000
ROM: System Bootstrap, Version 12.2(17r)S2, RELEASE SOFTWARE (fc1)
BOOTLDR: s72033_rp Software (s72033_rp-IPSERVICESK9_WAN-M), Version 12.2(18)SXF7, RELEASE SOFTWARE (fc1)
rlanhkg001 uptime is 46 weeks, 5 days, 7 hours, 6 minutes
Time since rlanhkg001 switched to active is 46 weeks, 5 days, 7 hours, 5 minutes
System returned to ROM by power cycle (SP by power on)
System restarted at 15:41:48 HKT Sat Oct 13 2007
System image file is "disk0:s72033-ipservicesk9_wan-mz.122-18.SXF7.bin"
This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.
A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html
If you require further assistance please contact us by sending email to
cisco WS-C6509-E (R7000) processor (revision 1.1) with 983008K/65536K bytes of memory.
Processor board ID SMG0914N23V
SR71000 CPU at 600Mhz, Implementation 0x504, Rev 1.2, 512KB L2 Cache
Last reset from power-on
SuperLAT software (copyright 1990 by Meridian Technology Corp).
X.25 software, Version 3.0.0.
Bridging software.
TN3270 Emulation software.
34 Virtual Ethernet/IEEE 802.3 interfaces
154 Gigabit Ethernet/IEEE 802.3 interfaces
1917K bytes of non-volatile configuration memory.
8192K bytes of packet buffer memory.
65536K bytes of Flash internal SIMM (Sector size 512K).
Configuration register is 0x2102
09-08-2008 12:29 AM
Hello Joseph,
System messages begin with a percent sign (%) and are structured as follows. The text in bold are required elements of the System Message, the text in italics are optional elements of the System Message.
%FACILITY-SUBFACILITY-SEVERITY-MNEMONIC: Message-text
SUBFACILITY is used only for Cisco Catalyst 6500 series switches that are operating in a distributed system. The subfacility can consist of one code, or two codes that are divided by a hyphen, and describes the part of the distributed system from where the message is coming. For example, the%DIAG-SP-STDBY-6-RUN_MINIMUM system message is the %DIAG-6-RUN_MINIMUM message coming from the switch processor (SP) that is in redundant or standby (STDBY) mode.
http://www.cisco.com/en/US/docs/ios/12_2sx/system/messages/sm2sxovr.html
So the SP is the standby processor, if you have two processors, the message is the same but it has been reported by the standby processor.
Hope to help
Giuseppe
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: