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New Member

C3KX-NM-10G port not working

Hi,

3560X is connected to another 3560X by 10G fiber optic connection (C3KX-NM-10G network module, SFP-10G-LRM on both ends).

Yesterday 10G port went down. After changing SFPs, cables I am sure one of the 10G ports on network module is not working, it does not work with tested SFPs and cables.

sh inventory command output

NAME: "FRULink Slot 1 - FRULink Module", DESCR: "FRULink 10G ST Module"
PID: C3KX-NM-10G       , VID: V01  , SN: 

NAME: "TenGigabitEthernet1/1", DESCR: "SFP-10GBase-LRM"
PID: SFP-10G-LRM         , VID: V02  , SN: 

NAME: "TenGigabitEthernet1/2", DESCR: "SFP-10GBase-LRM"
PID: SFP-10G-LRM         , VID: V02  , SN: 

sh ip int brief

TenGigabitEthernet1/1  10.1.1.90       YES manual down                  down

TenGigabitEthernet1/2  10.1.1.10       YES manual up                    up

 

 

What can I try in this situation? Or RMA is the only option?

TIA 

 

 

2 ACCEPTED SOLUTIONS

Accepted Solutions
Hall of Fame Super Gold

What is your IOS?  Can you

What is your IOS?  


Can you also post the output to the command "sh post"?

Hall of Fame Super Gold

Try upgrading to 12.2(55)SE9

Try upgrading to 12.2(55)SE9 and try again.

11 REPLIES
Hall of Fame Super Silver

From how you describe it, an

From how you describe it, an RMA may well be in order. The TAC is pretty good about that sort of thing.

What does "show int te1/1 transceiver detail" show you?

New Member

Hi,Output from both working

Hi,

Output from both working and non working ports:

ITU Channel not available (Wavelength not available),
Transceiver is internally calibrated.
mA: milliamperes, dBm: decibels (milliwatts), NA or N/A: not applicable.
++ : high alarm, +  : high warning, -  : low warning, -- : low alarm.
A2D readouts (if they differ), are reported in parentheses.
The threshold values are calibrated.

                              High Alarm  High Warn  Low Warn   Low Alarm
          Temperature         Threshold   Threshold  Threshold  Threshold
Port       (Celsius)          (Celsius)   (Celsius)  (Celsius)  (Celsius)
--------- ------------------  ----------  ---------  ---------  ---------
Te1/1       40.8                75.0        70.0         0.0       -5.0

                              High Alarm  High Warn  Low Warn   Low Alarm
           Voltage            Threshold   Threshold  Threshold  Threshold
Port       (Volts)            (Volts)     (Volts)    (Volts)    (Volts)
---------  ---------------    ----------  ---------  ---------  ---------
Te1/1      3.27                  3.63        3.46        3.13       2.97

           Optical            High Alarm  High Warn  Low Warn   Low Alarm
           Transmit Power     Threshold   Threshold  Threshold  Threshold
Port       (dBm)              (dBm)       (dBm)      (dBm)      (dBm)
---------  -----------------  ----------  ---------  ---------  ---------
Te1/1       -2.1                 3.5         0.5        -6.5      -10.5

           Optical            High Alarm  High Warn  Low Warn   Low Alarm
           Receive Power      Threshold   Threshold  Threshold  Threshold
Port       (dBm)              (dBm)       (dBm)      (dBm)      (dBm)
-------    -----------------  ----------  ---------  ---------  ---------
Te1/1       -2.0                 3.5         0.5        -8.0      -12.4


SR1_C3560X_24_10#sh int te1/2 transceiver detail
ITU Channel not available (Wavelength not available),
Transceiver is internally calibrated.
mA: milliamperes, dBm: decibels (milliwatts), NA or N/A: not applicable.
++ : high alarm, +  : high warning, -  : low warning, -- : low alarm.
A2D readouts (if they differ), are reported in parentheses.
The threshold values are calibrated.

                              High Alarm  High Warn  Low Warn   Low Alarm
          Temperature         Threshold   Threshold  Threshold  Threshold
Port       (Celsius)          (Celsius)   (Celsius)  (Celsius)  (Celsius)
--------- ------------------  ----------  ---------  ---------  ---------
Te1/2       40.5                75.0        70.0         0.0       -5.0

                              High Alarm  High Warn  Low Warn   Low Alarm
           Voltage            Threshold   Threshold  Threshold  Threshold
Port       (Volts)            (Volts)     (Volts)    (Volts)    (Volts)
---------  ---------------    ----------  ---------  ---------  ---------
Te1/2      3.26                  3.63        3.46        3.13       2.97

           Optical            High Alarm  High Warn  Low Warn   Low Alarm
           Transmit Power     Threshold   Threshold  Threshold  Threshold
Port       (dBm)              (dBm)       (dBm)      (dBm)      (dBm)
---------  -----------------  ----------  ---------  ---------  ---------
Te1/2       -2.1                 3.5         0.5        -6.5      -10.5

           Optical            High Alarm  High Warn  Low Warn   Low Alarm
           Receive Power      Threshold   Threshold  Threshold  Threshold
Port       (dBm)              (dBm)       (dBm)      (dBm)      (dBm)
-------    -----------------  ----------  ---------  ---------  ---------
Te1/2       -3.1                 3.5         0.5        -8.0      -12.4

 

 

Hall of Fame Super Gold

What is your IOS?  Can you

What is your IOS?  


Can you also post the output to the command "sh post"?

New Member

HI, IOS version c3560e

HI, 

IOS version c3560e-universalk9-mz.122-55.SE3.bin

 

Switch 1
---------

POST: CPU MIC register Tests : Begin
POST: CPU MIC register Tests : End, Status Passed

POST: MA BIST : Begin
POST: MA BIST : End, Status Passed

POST: TCAM BIST : Begin
POST: TCAM BIST : End, Status Passed

POST: SF ASIC BIST : Begin
POST: SF ASIC BIST : End, Status Passed

POST: Switch Fabric Memory Tests : Begin
POST: Switch Fabric Memory Tests : End, Status Passed

POST: CPU MIC interface Loopback Tests : Begin
POST: CPU MIC interface Loopback Tests : End, Status Passed

POST: PortASIC RingLoopback Tests : Begin
POST: PortASIC RingLoopback Tests : End, Status Passed

POST: Thermal, Fan Tests : Begin
POST: Thermal, Fan Tests : End, Status Passed

POST: PortASIC Port Loopback Tests : Begin
POST: PortASIC Port Loopback Tests : End, Status Passed

POST: EMAC Loopback Tests : Begin
POST: EMAC Loopback Tests : End, Status Passed

Hall of Fame Super Gold

Try upgrading to 12.2(55)SE9

Try upgrading to 12.2(55)SE9 and try again.

New Member

Thank you. Port is up after

Thank you. Port is up after upgrading.

Hall of Fame Super Gold

Thanks for taking the time

Thanks for taking the time for updating the results.  :)

New Member

I'm also having this exact

I'm also having this exact same problem on the same code version. Planning to upgrade this weekend.

Hall of Fame Super Gold

This thread is >1 year now.

This thread is >1 year now.  There are newer versions to the 12.2(55)SE train, namely 12.2(55)SE10.  I'd recommend you use whatever latest there is available.

New Member

Upgraded to 12.2(55)SE10 with

Upgraded to 12.2(55)SE10 with same results. Might try a 15 release but I'm leaning towards a hardware issue on the module. This is a fairly new module installed (<2 months). 

New Member

Following up - Cisco sent a

Following up - Cisco sent a replacement module which seems to have resolved my issue. 

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