Can not format flash

[Michael Ricci]

I am trying to upload the faxmail application onto my 2801 ISR, but am getting the following error when I try to upgrade

DWR_Unity#copy ftp flash
Address or name of remote host []? x.x.x.x
Source filename []? app_faxmail_onramp.2.0.1.3.tcl
Destination filename [app_faxmail_onramp.2.0.1.3.tcl]?
Accessing ftp://x.x.x.x/app_faxmail_onramp.2.0.1.3.tcl...
Erase flash: before copying? [confirm]
Erasing the flash filesystem will remove all files! Continue? [confirm]
%Error erasing flash: (No device available)
%Error erasing flash (No device available)

I tried typing in "format flash:" but I get this error

DWR_Unity#format flash:
Format operation may take a while. Continue? [confirm]
Format operation will destroy all data in "flash:".  Continue? [confirm]
Enter volume ID (up to 64 chars)[default flash]:
%Error formatting flash (No device available)

Any ideas?

[Peter Paluch]

Michael,

Although I am not sure if that helps, try using colons when using the copy command, i.e.:

copy tftp: flash:

Also, what is the IOS version you are running currently? What does the show flash: filesys command say?

Best regards,

Peter

[Reza Sharifi]

As Peter noted, try it like this:

T-1#copy ftp: flash:?
flash:128MB.sdf                    flash:c2800nm-adventerprisek9_ivs-mz.124-3g.bin  flash:common.tar  flash:es.tar
flash:home.shtml                   flash:home.tar                                   flash:sdm.tar     flash:sdmconfig-28xx.cfg
flash:sslclient-win-1.1.0.154.pkg  flash:startup-config                           

T-1#copy ftp: flash:

This above is from a 2821 router

Also, is your ftp server reachable?

HTH

Reza

[Reza Sharifi]

You can also format the flash first and them load the image, but make sure not to reboot the router until you load the new image to the flash, if not the router will not boot

format flash:

[Michael Ricci]

DWR_Unity#show flash: filesys

%Error show flash: (No device available)

[Reza Sharifi]

As Glen noted, can you issue "sh ver" and see if you even have  a flash card? if you do, the last line of the output should show some thing like below:

62720K bytes of ATA CompactFlash (Read/Write)

[Michael Ricci]

Results of show ver

DWR_Unity#sho ver
Cisco IOS Software, 2801 Software (C2801-ADVENTERPRISEK9-M), Version 12.4(11)T2, RELEASE SOFTWARE (fc4)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2007 by Cisco Systems, Inc.
Compiled Mon 30-Apr-07 18:24 by prod_rel_team

ROM: System Bootstrap, Version 12.4(13r)T, RELEASE SOFTWARE (fc1)

DWR_Unity uptime is 1 week, 5 days, 9 hours, 34 minutes
System returned to ROM by power-on
System restarted at 11:23:30 UTC Tue Nov 2 2010
System image file is "flash:c2801-adventerprisek9-mz.124-11.T2.bin"

This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to
export@cisco.com.

Cisco 2801 (revision 7.0) with 238592K/23552K bytes of memory.
Processor board ID FTX1137W12N
2 FastEthernet interfaces
1 terminal line
1 Virtual Private Network (VPN) Module
2 Voice FXS interfaces
1 DSP, 16 Voice resources
1 cisco service engine(s)
DRAM configuration is 64 bits wide with parity disabled.
191K bytes of NVRAM.

Configuration register is 0x2102

[Reza Sharifi]

I don't see a CF in sh ver.  If there is one you should see this line in sh ver:

62720K bytes of ATA CompactFlash (Read/Write)

If there is one then it is not inserted all the way or it is defective

[glen.grant]

I'll the ask question first , is there a compact flash installed or is it possible someone walked off with it ?  Did you try resetting the compact flash card?

[Michael Ricci]

Yes there's a compact flash card installed

How would I reset the compact flash card? I tried format flash: with no success

[Leo Laohoo]

%Error erasing flash: (No device available)
%Error erasing flash (No device available)

1.  Are you sure the CF is properly seated?

2.  Can you try a different CF?

3.  Is this a Cisco proprietary CF or a 3rd party CF?

How would I reset the compact flash card? I tried format flash: with no success

Eject the CF with the lever.  Be sure that the CF is properly inserted.  Inserted incorrectly and the pins will bend/break.