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New Member

Can partners open tac case ?

Hi all,

If i have a technical query, can a partner open a tac case ? i have opened pre sales queries but i think partners are not allowed to open any tac cases. Still wanted to confirm

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Silver

Can partners open tac case ?

The CCIE grants no special privileges with the TAC AFAIK.

See this external posting:

http://etherealmind.com/do-cisco-certified-internet-engineers-ccie-get-special-privileges-from-cisco/

Re the link, you need to check your company's partner specialization level. If you are sure your account is associated with a partner with one of the required specializations (see more infor below), it should be accessible to you.

More info:

Entitlement Requirements

Please note that support from PDI Help Desk requires partners hold one or more of the specializations below.

To verify partner specializations currently by a company use the Partner Locator Tool

TechnologyEntitlement (Minimum One Of The Below)
Collaboration (UC)
  • Advanced Collaboration Architecture
  • Master Unified Communications
  • Advanced Unified Communications
  • Express Unified Communications
  • Authorized Business Edition
  • Cisco Distributors
  • Cisco Systems Engineers
Collaboration (UCC)
  • Advanced Unified Communications
    (UCCX Only)
  • ATP Customer Voice Portal
  • ATP Unified Contact Center Enterprise
  • Cisco Distributors
  • Cisco Systems Engineer
Data Center /
Virtualization
  • Advanced DC Architecture
  • Advanced Unified Computing Technology
  • Advanced Unified Fabric Technology
  • Original Storage Manufacturer (OSM)
  • DC Application Services
  • WAAS Field Engineer Exam
  • WAAS Systems Engineer Exam
  • Registered Partner (UCS C-Series Only)
  • Cisco Distributors
  • Cisco Systems Engineers
Borderless Networks
(WAAS)
  • WAAS Field Engineer Exam
  • WAAS Systems Engineer Exam
  • Cisco Distributors
  • Cisco Systems Engineers
Borderless Networks
(Content Security)
  • Registered Partner
  • Cisco Distributors
  • Cisco Systems Engineer
Borderless Networks
(High End Routing)
  • IP NGN Specialized Partners
  • Cisco Distributors
  • Cisco Systems Engineer
Internet Of Things
(Connected Energy)
  • Authorized Connected Grid
  • Cisco Distributors
  • Cisco Systems Engineer
Internet Of Things
(Emerging Video)
  • MXA / CXS Trained Partners
  • Cisco Distributors
  • Cisco Systems Engineers
Internet Of Things
(Physical Security)
  • ATP Physical Security
  • ATP IP Interoperability and Collaboration Systems
  • Cisco Distributors
  • Cisco Systems Engineers

Assistance with Specializations

For Partners that have yet to obtain a specialization and need assistance with questions or issues pertaining to partner programs, please open a web case via Partner Relationship Team. Additionally partners should utilize existing in country support programs or contact their local Cisco channel support teams for assistance.

4 REPLIES
Hall of Fame Super Silver

Can partners open tac case ?

Yes, if your cisco.com account is associated with a Smartnet service contract which your company has procured for your customer. It isn't automatic, especially for larger partners. My company, for instance has thousands of customer Smartnet contracts but I only have a couple dozen associated with my account.

There is also the PDI helpdesk available to partners covering certain technologies only. Here is a link to it (partner level access required):

http://www.cisco.com/web/partners/tools/pdihd.html

New Member

Can partners open tac case ?

Sir, thanks alot for the feedback. Can CCIE open tac case ?

Hall of Fame Super Silver

Can partners open tac case ?

The CCIE grants no special privileges with the TAC AFAIK.

See this external posting:

http://etherealmind.com/do-cisco-certified-internet-engineers-ccie-get-special-privileges-from-cisco/

Re the link, you need to check your company's partner specialization level. If you are sure your account is associated with a partner with one of the required specializations (see more infor below), it should be accessible to you.

More info:

Entitlement Requirements

Please note that support from PDI Help Desk requires partners hold one or more of the specializations below.

To verify partner specializations currently by a company use the Partner Locator Tool

TechnologyEntitlement (Minimum One Of The Below)
Collaboration (UC)
  • Advanced Collaboration Architecture
  • Master Unified Communications
  • Advanced Unified Communications
  • Express Unified Communications
  • Authorized Business Edition
  • Cisco Distributors
  • Cisco Systems Engineers
Collaboration (UCC)
  • Advanced Unified Communications
    (UCCX Only)
  • ATP Customer Voice Portal
  • ATP Unified Contact Center Enterprise
  • Cisco Distributors
  • Cisco Systems Engineer
Data Center /
Virtualization
  • Advanced DC Architecture
  • Advanced Unified Computing Technology
  • Advanced Unified Fabric Technology
  • Original Storage Manufacturer (OSM)
  • DC Application Services
  • WAAS Field Engineer Exam
  • WAAS Systems Engineer Exam
  • Registered Partner (UCS C-Series Only)
  • Cisco Distributors
  • Cisco Systems Engineers
Borderless Networks
(WAAS)
  • WAAS Field Engineer Exam
  • WAAS Systems Engineer Exam
  • Cisco Distributors
  • Cisco Systems Engineers
Borderless Networks
(Content Security)
  • Registered Partner
  • Cisco Distributors
  • Cisco Systems Engineer
Borderless Networks
(High End Routing)
  • IP NGN Specialized Partners
  • Cisco Distributors
  • Cisco Systems Engineer
Internet Of Things
(Connected Energy)
  • Authorized Connected Grid
  • Cisco Distributors
  • Cisco Systems Engineer
Internet Of Things
(Emerging Video)
  • MXA / CXS Trained Partners
  • Cisco Distributors
  • Cisco Systems Engineers
Internet Of Things
(Physical Security)
  • ATP Physical Security
  • ATP IP Interoperability and Collaboration Systems
  • Cisco Distributors
  • Cisco Systems Engineers

Assistance with Specializations

For Partners that have yet to obtain a specialization and need assistance with questions or issues pertaining to partner programs, please open a web case via Partner Relationship Team. Additionally partners should utilize existing in country support programs or contact their local Cisco channel support teams for assistance.

New Member

Can partners open tac case ?

Sir i have partner level access but still i am not able to open this link

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