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New Member

Can't upgrade Catalyst 2960S-48LPS-L to 15.0.2X

I just purchased a new 2960S-48LPS-L. I can't upgrade it past 15.0.1-SE3. If I try to go any newer with the firmware it gives a licensing error. Then it boots into a cut mode of the IOS. Below is a copy of the licensing error after it boots to a newer IOS. The same error also appears in the switch log.

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Press RETURN to get started!

 

 

*Mar  1 00:00:09.332: Read env variable - LICENSE_BOOT_LEVEL = Mar 30 01:27:38.047: %IOS_LICENSE_IMAGE_APPLICATION-6-LICENSE_LEVEL: Module name = c2960s_lanbase Next reboot level = lanbase and License = No valid license found Mar 30 01:27:38.062: %LINK-4-NOMAC: A random default MAC address of 0000.0c8a.5700 has

  been chosen.  Ensure that this address is unique, or specify MAC

  addresses for commands (such as 'novell routing') that allow the

  use of this address as a default.

Mar 30 01:27:39.352: %SYS-5-RESTART: System restarted -- Cisco IOS Software, C2960S Software (C2960S-UNIVERSALK9-M), Version 15.0(2)SE6, RELEASE SOFTWARE (fc2) Technical Support: http://www.cisco.com/techsupport Copyright (c) 1986-2014 by Cisco Systems, Inc.

Compiled Wed 09-Apr-14 03:09 by prod_rel_team

9 REPLIES
Hall of Fame Super Gold

Mar 30 01:27:39.352: %SYS-5

Mar 30 01:27:39.352: %SYS-5-RESTART: System restarted -- Cisco IOS Software, C2960S Software (C2960S-UNIVERSALK9-M), Version 15.0(2)SE6, RELEASE SOFTWARE (fc2) 

Can you please post the output to the command "sh version"?  This output is showing me the switch has loaded 15.0(2)SE6.

New Member

The switch does load the 15.0

The switch does load the 15.0(2)SE6 and comes up to that prompt showing that there is no valid lanbase license. At that point it comes up to a cut version of the IOS it only shows a couple of enable and configuration commands (not the full list). It won't let me save the running configuration, it  also won't let me reboot the switch through the reload command. Due to it not being able to access the startup-config. The switch works perfectly running IOS 15.0(1)SE3 and below.

 

It gives the below errors while running IOS 15.0(2) and newer:

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Switch>ena
Switch#wr mem
startup-config file open failed (No such device)

Switch#
Mar 30 01:31:51.514: %SCHED-7-WATCH: Attempt to lock uninitialized watched semaphore (address 0). -Process= "Exec", ipl= 0, pid= 3
-Traceback= 37D834z 12F94B8z 38645Cz 38670Cz 3325F4z 2D049Cz 2D66BCz 2E5D00z 1C2CCE8z 1C27298z
Switch#reload
Proceed with reload? [confirm]
The startup configuration is currently being updated. Try again.

Switch#

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Anyways here is the show version from the switch when it is trying to run the 15.0(2)SE6 IOS. As you can see the Show License is not an available command in the cut IOS.

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Switch#show ver
Cisco IOS Software, C2960S Software (C2960S-UNIVERSALK9-M), Version 15.0(2)SE6, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2014 by Cisco Systems, Inc.
Compiled Wed 09-Apr-14 03:09 by prod_rel_team

ROM: Bootstrap program is C2960S board boot loader
BOOTLDR: C2960S Boot Loader (C2960S-HBOOT-M) Version 12.2(55r)SE, RELEASE SOFTWARE (fc1)

Switch uptime is 8 minutes
System returned to ROM by power-on
System restarted at
System image file is "flash:c2960s-universalk9-mz.150-2.se6.bin"

cisco WS-C2960S-48LPS-L (PowerPC) processor (revision D0) with 131072K bytes of memory.
Processor board ID
Last reset from power-on
The password-recovery mechanism is enabled.

512K bytes of flash-simulated non-volatile configuration memory.
Base ethernet MAC Address       : 3C:0E:23:4A:EF:00
Motherboard assembly number     : 73-12423-06
Power supply part number        : 341-0328-02
Motherboard serial number       :
Power supply serial number      :
Model revision number           : D0
Motherboard revision number     : A0
Model number                    : WS-C2960S-48LPS-L
Daughterboard assembly number   : 73-11933-04
Daughterboard serial number     :
System serial number            :
Top Assembly Part Number        : 800-32448-02
Top Assembly Revision Number    : C0
Version ID                      : V04
CLEI Code Number                : COMCU00ARD
Daughterboard revision number   : A0
Hardware Board Revision Number  : 0x01

Configuration register is 0xF

Switch#show license
              ^
% Invalid input detected at '^' marker.

Switch#show run
Unable to get configuration. Try again later.
Locked by -1
Unable to get configuration. Try again later.
Locked by -1

Switch#


++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Here is the version and license output when the switch is functioning properly with the 15.0(1)SE3 Loaded:

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Switch#show ver
Cisco IOS Software, C2960S Software (C2960S-UNIVERSALK9-M), Version 15.0(1)SE3, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2012 by Cisco Systems, Inc.
Compiled Wed 30-May-12 14:35 by prod_rel_team

ROM: Bootstrap program is Alpha board boot loader
BOOTLDR: C2960S Boot Loader (C2960S-HBOOT-M) Version 12.2(55r)SE, RELEASE SOFTWARE (fc1)

Switch uptime is 13 minutes
System returned to ROM by power-on
System image file is "flash:c2960s-universalk9-mz.150-1.se3.bin"


This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to
export@cisco.com.

cisco WS-C2960S-48LPS-L (PowerPC) processor (revision D0) with 131072K bytes of memory.
Processor board ID
Last reset from power-on
1 Virtual Ethernet interface
1 FastEthernet interface
52 Gigabit Ethernet interfaces
The password-recovery mechanism is enabled.

512K bytes of flash-simulated non-volatile configuration memory.
Base ethernet MAC Address       : 3C:0E:23:4A:EF:00
Motherboard assembly number     : 73-12423-06
Power supply part number        : 341-0328-02
Motherboard serial number       :
Power supply serial number      :
Model revision number           : D0
Motherboard revision number     : A0
Model number                    : WS-C2960S-48LPS-L
Daughterboard assembly number   : 73-11933-04
Daughterboard serial number     :
System serial number            :
Top Assembly Part Number        : 800-32448-02
Top Assembly Revision Number    : C0
Version ID                      : V04
CLEI Code Number                : COMCU00ARD
Daughterboard revision number   : A0
Hardware Board Revision Number  : 0x01


Switch Ports Model              SW Version            SW Image
------ ----- -----              ----------            ----------
*    1 52    WS-C2960S-48LPS-L  15.0(1)SE3            C2960S-UNIVERSALK9-M


Configuration register is 0xF

Switch#show lic
Index 1 Feature: lanlite
        Period left: 0  minute  0  second
Index 2 Feature: lanbase
        Period left: Life time
        License Type: Permanent
        License State: Active, In Use
        License Priority: Medium
        License Count: Non-Counted


Switch#

 

Hall of Fame Super Gold

I've only had a few minutes

I've only had a few minutes of testing with 15.0(2)SE6 so I can't tell you why this is happening, however, I have to hazard a guess is that the "sh license" is a useless command in a fixed license-configured switch like a 2960S because you can't upgrade the license.  The command is, therefore, useless (if not irrelevant).  

 

My recommendation is to roll back to either 15.0(2)SE4 or use the 15.2(2)E.

New Member

Unfortunately, I cannot go

Unfortunately, I cannot go above 15.0(1)SE3 at all, period. I know about the licensing being fixed, but it is probably an important clue that is why I posted it. At 15.0(1)SE3 and below the switch works fine and I can see that it is showing it is licensed. The firmware itself verifies which switch model it is on and allows it to be licensed accordingly. I think I got a switch that either has a different chip or number in its hardware config somewhere that won't allow the newer firmwares to identify the switch correctly, past firmware 15.0(1)SE3. The craziest part is that the switch's manufacture date is 12-29-2013 and it cannot load any firmware past 6-6-2012. Anyways, I am sending it back.

I was told that if switch  or

I was told that if switch  or router lost licence file so only TAC can help you restore. or they can send you it again.

 

and dont farget to rate post

 

New Member

This is a fixed switch and

This is a fixed switch and the licensing is, for lack of better terminology, fixed itself to the Lanbase license. The firmware of the switch identifies the model it is on and loads the correct license automatically. I think I have a switch with something hardware wise programmed incorrectly, or a wrong chip or something. Anyways, it is going back. It was a brand new switch out of the box, so the company will take it back.

also possible that switch has

also possible that switch has hidden licence file in flash. and TAC can restore it for you

New Member

Have you tried to load a

Have you tried to load a previous version of 15.0.2 SE? I only ask because I had a situation similar on a set of 4948e-f switches and had to load an older version before I could put the newest one on.

New Member

I did, but I didn't try the

I did, but I didn't try the first one only the second one. the SE1 not the first SE. I can always try that to see if it upgrades the boot loader or something. I did check the requirements and of upgrading to the 15.0(2) series and I was within the minimum IOS version and the Model I have was supported.

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