Can't upgrade IOS 122-33.SXH5 to C6509E

edgar_pascal · ‎05-12-2010

Dear,

i have two C6509 E and try to upgrade IOS to s72033-advipservicesk9_wan-mz.122-33.SXH5

on switch A succesfull but not on switch B.

When upgrade to switch B, 10 Gb port on module 7 was hang / unknown state i have try to move to another module/slot 10 Gb port still same hang / unknown.

Currently on switch B i use IOS s72033-advipservicesk9_wan-mz.122-18.SXF17

Please help.

regards,

Edgar

Switch A.
C6509E_TW#sh module
Mod Ports Card Type                              Model              Serial No.
--- ----- -------------------------------------- ------------------ -----------
1   48 SFM-capable 48 port 10/100/1000mb RJ45 WS-X6548-GE-TX     SAL11487YDY
2   48 SFM-capable 48 port 10/100/1000mb RJ45 WS-X6548-GE-TX     SAL114992WA
3   48 SFM-capable 48 port 10/100/1000mb RJ45 WS-X6548-GE-TX     SAL11487YCM
4   48 SFM-capable 48 port 10/100/1000mb RJ45 WS-X6548-GE-TX     SAL114992WG
5    2 Supervisor Engine 720 (Active)         WS-SUP720-3B       SAL11488HHK
6    2 Supervisor Engine 720 (Hot)            WS-SUP720-3B       SAL11488DC5
7    4 CEF720 4 port 10-Gigabit Ethernet      WS-X6704-10GE      SAL11413HA8
8   24 CEF720 24 port 1000mb SFP              WS-X6724-SFP       SAL11488CU1
9   48 48-port 100FX SFP Ethernet Module      WS-X6148-FE-SFP    SAL114564MJ

Switch B.
C6509_Mi#sh module
Mod Ports Card Type                              Model              Serial No.
--- ----- -------------------------------------- ------------------ -----------
1   48 SFM-capable 48 port 10/100/1000mb RJ45 WS-X6548-GE-TX     SAL11487YDZ
2   48 SFM-capable 48 port 10/100/1000mb RJ45 WS-X6548-GE-TX     SAL11487YC3
3   48 SFM-capable 48 port 10/100/1000mb RJ45 WS-X6548-GE-TX     SAL1202CVM8
5    2 Supervisor Engine 720 (Active)         WS-SUP720-3B       SAL114881NJ
6    2 Supervisor Engine 720 (Hot)            WS-SUP720-3B       SAL11488AG2
7    4 CEF720 4 port 10-Gigabit Ethernet      WS-X6704-10GE      SAL11413HBC
8   24 CEF720 24 port 1000mb SFP              WS-X6724-SFP       SAL1149916P
9   48 48-port 100FX SFP Ethernet Module      WS-X6148-FE-SFP    SAL114564

Ganesh Hariharan · ‎05-12-2010

Dear,
i have two C6509 E and try to upgrade IOS to s72033-advipservicesk9_wan-mz.122-33.SXH5
 on switch A succesfull but not on switch B.
When
upgrade to switch B, 10 Gb port on module 7 was hang / unknown state i
have try to move to another module/slot  10 Gb port  still same hang /
unknown.
Currently on switch B i use IOS s72033-advipservicesk9_wan-mz.122-18.SXF17
Please help.
regards,
Edgar
Switch A.
C6509E_TW#sh module 
Mod Ports Card Type                              Model              Serial No.
--- ----- -------------------------------------- ------------------ -----------
  1   48  SFM-capable 48 port 10/100/1000mb RJ45 WS-X6548-GE-TX     SAL11487YDY
  2   48  SFM-capable 48 port 10/100/1000mb RJ45 WS-X6548-GE-TX     SAL114992WA
  3   48  SFM-capable 48 port 10/100/1000mb RJ45 WS-X6548-GE-TX     SAL11487YCM
  4   48  SFM-capable 48 port 10/100/1000mb RJ45 WS-X6548-GE-TX     SAL114992WG
  5    2  Supervisor Engine 720 (Active)         WS-SUP720-3B       SAL11488HHK
  6    2  Supervisor Engine 720 (Hot)            WS-SUP720-3B       SAL11488DC5
  7    4  CEF720 4 port 10-Gigabit Ethernet      WS-X6704-10GE      SAL11413HA8
  8   24  CEF720 24 port 1000mb SFP              WS-X6724-SFP       SAL11488CU1
  9   48  48-port 100FX SFP Ethernet Module      WS-X6148-FE-SFP    SAL114564MJ

Switch B.
C6509_Mi#sh module 
Mod Ports Card Type                              Model              Serial No.
--- ----- -------------------------------------- ------------------ -----------
  1   48  SFM-capable 48 port 10/100/1000mb RJ45 WS-X6548-GE-TX     SAL11487YDZ
  2   48  SFM-capable 48 port 10/100/1000mb RJ45 WS-X6548-GE-TX     SAL11487YC3
  3   48  SFM-capable 48 port 10/100/1000mb RJ45 WS-X6548-GE-TX     SAL1202CVM8
  5    2  Supervisor Engine 720 (Active)         WS-SUP720-3B       SAL114881NJ
  6    2  Supervisor Engine 720 (Hot)            WS-SUP720-3B       SAL11488AG2
  7    4  CEF720 4 port 10-Gigabit Ethernet      WS-X6704-10GE      SAL11413HBC
  8   24  CEF720 24 port 1000mb SFP              WS-X6724-SFP       SAL1149916P
  9   48  48-port 100FX SFP Ethernet Module      WS-X6148-FE-SFP    SAL114564

Hi,

Check out the below link for IOS upgradation procedure on Cisco 6500 series switches

http://www.cisco.com/en/US/products/hw/switches/ps708/products_configuration_example09186a0080116ff0.shtml

Hope to help !!

Ganesh.H

Remember to rate the helpful post

edgar_pascal · ‎05-12-2010

Ganesh,

i have read that documentation and try that way but still can't upgrade to IOS 122-33.SXH5. I do same step on switch A and switch B, switch A success, switch B it is not.

And i comfuse why only module CEF720 4 port 10-Gigabit Ethernet (WS-X6704-10GE) was hang another modules normal?

Edgar

Ganesh Hariharan · ‎05-12-2010

Ganesh,

i have read that documentation and try that way but still can't upgrade to IOS 122-33.SXH5. I do same step on switch A and switch B, switch A success, switch B it is not.

And i comfuse why only module CEF720 4 port 10-Gigabit Ethernet (WS-X6704-10GE) was hang another modules normal?

Edgar

Edgar,

When a module appears as Unknown on the show module command output, make sure you check these:

* The supervisor engine and the software it runs support the module.
* The specifications of the module. Make sure the module can be inserted in any slot or if it can only be inserted in specific slots.

Check out the below link on OIR

http://www.ciscosystems.li/en/US/products/hw/switches/ps708/products_configuration_example09186a008086ed2e.shtml

Hope to Help !!

Ganesh.H

Remember to rate the helpful post

edgar_pascal · ‎05-17-2010

Ganesh,

i have check with this command but still can't work.

http://www.ciscosystems.li/en/US/products/hw/switches/ps708/products_configuration_example09186a008086ed2e.shtml

for you info:

my first IOS on C6509 is 122-18.SXF11, when i try to upgrade to 122-33.SXH5 my WS-X6704-10GE module was hang.

but when i upgrade to IOS 122-18.SXF17 that module is works.

regards,

Edgar

Giuseppe Larosa · ‎05-17-2010

Hello Edgar,

if I remember correctly you need to upgrade for another issue.

I would suggest you to try with a different IOS image like for example 12.2(33)SXI2a.

the 12.2(33)SXH5 may be performing some sanity checks on the module that makes the system think the module is not operational (false alarm)

Also what kind of submodule are you using on the WS-6704-10GE ? CFC or DFC

http://www.cisco.com/en/US/docs/switches/lan/catalyst6500/ios/12.2SX/release/notes/hardware.html#wp3746838

We have many switches with WS-6708-10GE with 12.2(33)SXH2 or 12.2(33)SXI2a

edit:

look at sh log it should give you some info about the reason why the linecard is placed in the unknown state see if there are messages about health fabric test failed and similar for slot 7.

Hope to help

Giuseppe

edgar_pascal · ‎05-18-2010

Giuseppe,

please find my question on the top, why one of two my C6509''s can't upgrade to 122.33.SXH5.

WS-6704-10GE using CFC.

Edgar

Leo Laohoo · ‎05-18-2010

Hi Edgar,

I'm with Giuseppe here. Why not upgrade to another IOS, say, 12.2(33)SXI2a instead of 12.2(33)SXH5?

edgar_pascal · ‎05-18-2010

Lealahoo,

currently my C6509E working on 12.18.SXF17, but why can't upgrade to SXH5? how to find error / peoblem on my C6509E or my WS-X6704-10GE module?

Edgar

Leo Laohoo · ‎05-18-2010

but why can't upgrade to SXH5

If you upgrade to a higher IOS version you could be able to determine if the module works or not.

how to find error / peoblem on my C6509E or my WS-X6704-10GE module

You could either a) upgrade to a higher IOS version; b) wait until a suitable answer appeals to you; or c) open a Cisco TAC case

Giuseppe Larosa · ‎05-18-2010

Hello Edgar,

try to see in sh log why the module is not considered good.

in my understanding you could upgrade to 12.2(33)SXH5, but the WS-6704-10GE linecard in one chassis is not considered good.

of course your uplinks are on that linecard and this is a true issue

as I wrote before the switch should give you some error message about the linecard when booting in 12.2(33)SXH5

the older IOS image may be performing tests in a different way, or it may be not doing the same test as 12.2(33)SXH5 does

the CFC or DFC could cause the issue for example.

I saw some cases where the problem was with the submodule (CFC or DFC)

post the sh log if you have one or a sh tech and someone will help you in finding related messages

Hope to help

Giuseppe

edgar_pascal · ‎05-18-2010

Lealoho and Giuseppe,

- i'll try to upgrade with higher IOS later maybe SX12a.
- can you share info with menif you found the problem
- currently i can't open TAC to cisco due to my C6509 not under the maintenance contract but my C6513 yes, if you have good friend on cisco maybe can help me.

regards,

Edgar

edgar_pascal · ‎05-18-2010

Giuseppe,

attach sh tech-support of my C6509E.

Edgar

Giuseppe Larosa · ‎05-18-2010

Hello Edgar,

>> Module 7: CEF720 4 port 10-Gigabit Ethernet SerialNo : SAL11413HBC

Overall Diagnostic Result for Module 7 : PASS

Diagnostic level at card bootup: minimal

Test results: (. = Pass, F = Fail, U = Untested)

but this is taken with 12.2(18)SXF, you should load the 12.2(33)SXH5 and you should take a sh tech with that IOS image to see the differences

ask for a maintanance window to do the test

Hope to help

Giuseppe

edgar_pascal · ‎05-20-2010

Giuseppe,

i'll test when i upgrading to new IOS next schedule.

But please inform me when you find issue about this.

regards,

Edgars