Re: Catalyst 3750 Crash errors

jonesm111 · ‎10-14-2009

Hoping someone can help me make some sense of this...

Nov 5 12:59:43 UTC: %PLATFORM-1-CRASHED: System previously crashed with the following message: (sc-us-alt-002-1)

Nov 5 12:59:43 UTC: %PLATFORM-1-CRASHED: Cisco IOS Software, C3750 Software (C3750-ADVIPSERVICESK9-M), Version 12.2(25)SEE4, RELEASE SOFTWARE (fc1) (sc-us-alt-002-1)

Nov 5 12:59:43 UTC: %PLATFORM-1-CRASHED: Compiled Mon 16-Jul-07 03:24 by myl (sc-us-alt-002-1)

Nov 5 12:59:43 UTC: %PLATFORM-1-CRASHED: (sc-us-alt-002-1)

Nov 5 12:59:43 UTC: %PLATFORM-1-CRASHED: Debug Exception (Could be NULL pointer dereference) Exception (0x2000)! (sc-us-alt-002-1)

Nov 5 12:59:43 UTC: %PLATFORM-1-CRASHED: (sc-us-alt-002-1)

Nov 5 12:59:43 UTC: %PLATFORM-1-CRASHED: SRR0 = 0x00570F88 SRR1 = 0x00029230 SRR2 = 0x0056F7BC SRR3 = 0x00021000 (sc-us-alt-002-1)

Nov 5 12:59:43 UTC: %PLATFORM-1-CRASHED: ESR = 0x00000000 DEAR = 0x00000000 TSR = 0x8C000000 DBSR = 0x10000000 (sc-us-alt-002-1)

Nov 5 12:59:43 UTC: %PLATFORM-1-CRASHED: (sc-us-alt-002-1)

Nov 5 12:59:43 UTC: %PLATFORM-1-CRASHED: CPU Register Context: (sc-us-alt-002-1)

Nov 5 12:59:43 UTC: %PLATFORM-1-CRASHED: Vector = 0x00002000 PC = 0x0090C76C MSR = 0x00029230 CR = 0x44444024 (sc-us-alt-002-1)

Nov 5 12:59:43 UTC: %PLATFORM-1-CRASHED: LR = 0x0090C694 CTR = 0x0051FEC0 XER = 0x0000007F (sc-us-alt-002-1)

Nov 5 12:59:43 UTC: %PLATFORM-1-CRASHED: R0 = 0x00000001 R1 = 0x024119D0 R2 = 0x00000000 R3 = 0x00000000 (sc-us-alt-002-1)

Nov 5 12:59:43 UTC: %PLATFORM-1-CRASHED: R4 = 0xFFFFFFFE R5 = 0x00000000 R6 = 0x024119A8 R7 = 0x00000000 (sc-us-alt-002-1)

Nov 5 12:59:43 UTC: %PLATFORM-1-CRASHED: R8 = 0x00029230 R9 = 0x01EC0000 R10 = 0x01E6B718 R11 = 0x00000000 (sc-us-alt-002-1)

Nov 5 12:59:43 UTC: %PLATFORM-1-CRASHED: R12 = 0x44444028 R13 = 0x00110000 R14 = 0x024119E8 R15 = 0x01910000 (sc-us-alt-002-1)

Nov 5 12:59:43 UTC: %PLATFORM-1-CRASHED: R16 = 0x01670000 R17 = 0x01920000 R18 = 0x00000000 R19 = 0x00000000 (sc-us-alt-002-1)

Nov 5 12:59:43 UTC: %PLATFORM-1-CRASHED: R20 = 0x00000000 R21 = 0x02270000 R22 = 0x01EC0000 R23 = 0x01EC0000 (sc-us-alt-002-1)

Nov 5 12:59:43 UTC: %PLATFORM-1-CRASHED: R24 = 0x00000000 R25 = 0x02270000 R26 = 0x00000000 R27 = 0x01EC0000 (sc-us-alt-002-1)

Nov 5 12:59:43 UTC: %PLATFORM-1-CRASHED: R28 = 0x00000001 R29 = 0x00000000 R30 = 0x00000002 R31 = 0x01EC0000 (sc-us-alt-002-1)

Nov 5 12:59:43 UTC: %PLATFORM-1-CRASHED: (sc-us-alt-002-1)

Nov 5 12:59:43 UTC: %PLATFORM-1-CRASHED: Stack trace: (sc-us-alt-002-1)

Nov 5 12:59:43 UTC: %PLATFORM-1-CRASHED: PC = 0x0090C76C, SP = 0x024119D0 (sc-us-alt-002-1)

Nov 5 12:59:43 UTC: %PLATFORM-1-CRASHED: Frame 00: SP = 0x024119E0 PC = 0x0090C66C (sc-us-alt-002-1)

Nov 5 12:59:43 UTC: %PLATFORM-1-CRASHED: Frame 01: SP = 0x02411B60 PC = 0x0090B914 (sc-us-alt-002-1)

Nov 5 12:59:43 UTC: %PLATFORM-1-CRASHED: Frame 02: SP = 0xFFFFFFFF PC = 0x0090669C (sc-us-alt-002-1)

Nov 5 12:59:43 UTC: %PLATFORM-1-CRASHED: (sc-us-alt-002-1)

---Mike

Edison Ortiz · ‎10-14-2009

I suggest you open a TAC case

Regards,

Edison

Lucien Avramov · ‎10-14-2009

If you have something more readable from your switch, such as a traceback, that will be more helpful for me to look at it.

Also I would need a show version from the switch.

Otherwise, as Edison suggested, it will have to be a TAC case.

Leo Laohoo · ‎10-14-2009

Mike,

Can you kindly post the crashinfo file?

jonesm111 · ‎10-15-2009

How can I get the crashinfo file?