Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Catalyst 3750 Crash errors

Hoping someone can help me make some sense of this...

Nov 5 12:59:43 UTC: %PLATFORM-1-CRASHED: System previously crashed with the following message: (sc-us-alt-002-1)

Nov 5 12:59:43 UTC: %PLATFORM-1-CRASHED: Cisco IOS Software, C3750 Software (C3750-ADVIPSERVICESK9-M), Version 12.2(25)SEE4, RELEASE SOFTWARE (fc1) (sc-us-alt-002-1)

Nov 5 12:59:43 UTC: %PLATFORM-1-CRASHED: Copyright (c) 1986-2007 by Cisco Systems, Inc. (sc-us-alt-002-1)

Nov 5 12:59:43 UTC: %PLATFORM-1-CRASHED: Compiled Mon 16-Jul-07 03:24 by myl (sc-us-alt-002-1)

Nov 5 12:59:43 UTC: %PLATFORM-1-CRASHED: (sc-us-alt-002-1)

Nov 5 12:59:43 UTC: %PLATFORM-1-CRASHED: Debug Exception (Could be NULL pointer dereference) Exception (0x2000)! (sc-us-alt-002-1)

Nov 5 12:59:43 UTC: %PLATFORM-1-CRASHED: (sc-us-alt-002-1)

Nov 5 12:59:43 UTC: %PLATFORM-1-CRASHED: SRR0 = 0x00570F88 SRR1 = 0x00029230 SRR2 = 0x0056F7BC SRR3 = 0x00021000 (sc-us-alt-002-1)

Nov 5 12:59:43 UTC: %PLATFORM-1-CRASHED: ESR = 0x00000000 DEAR = 0x00000000 TSR = 0x8C000000 DBSR = 0x10000000 (sc-us-alt-002-1)

Nov 5 12:59:43 UTC: %PLATFORM-1-CRASHED: (sc-us-alt-002-1)

Nov 5 12:59:43 UTC: %PLATFORM-1-CRASHED: CPU Register Context: (sc-us-alt-002-1)

Nov 5 12:59:43 UTC: %PLATFORM-1-CRASHED: Vector = 0x00002000 PC = 0x0090C76C MSR = 0x00029230 CR = 0x44444024 (sc-us-alt-002-1)

Nov 5 12:59:43 UTC: %PLATFORM-1-CRASHED: LR = 0x0090C694 CTR = 0x0051FEC0 XER = 0x0000007F (sc-us-alt-002-1)

Nov 5 12:59:43 UTC: %PLATFORM-1-CRASHED: R0 = 0x00000001 R1 = 0x024119D0 R2 = 0x00000000 R3 = 0x00000000 (sc-us-alt-002-1)

Nov 5 12:59:43 UTC: %PLATFORM-1-CRASHED: R4 = 0xFFFFFFFE R5 = 0x00000000 R6 = 0x024119A8 R7 = 0x00000000 (sc-us-alt-002-1)

Nov 5 12:59:43 UTC: %PLATFORM-1-CRASHED: R8 = 0x00029230 R9 = 0x01EC0000 R10 = 0x01E6B718 R11 = 0x00000000 (sc-us-alt-002-1)

Nov 5 12:59:43 UTC: %PLATFORM-1-CRASHED: R12 = 0x44444028 R13 = 0x00110000 R14 = 0x024119E8 R15 = 0x01910000 (sc-us-alt-002-1)

Nov 5 12:59:43 UTC: %PLATFORM-1-CRASHED: R16 = 0x01670000 R17 = 0x01920000 R18 = 0x00000000 R19 = 0x00000000 (sc-us-alt-002-1)

Nov 5 12:59:43 UTC: %PLATFORM-1-CRASHED: R20 = 0x00000000 R21 = 0x02270000 R22 = 0x01EC0000 R23 = 0x01EC0000 (sc-us-alt-002-1)

Nov 5 12:59:43 UTC: %PLATFORM-1-CRASHED: R24 = 0x00000000 R25 = 0x02270000 R26 = 0x00000000 R27 = 0x01EC0000 (sc-us-alt-002-1)

Nov 5 12:59:43 UTC: %PLATFORM-1-CRASHED: R28 = 0x00000001 R29 = 0x00000000 R30 = 0x00000002 R31 = 0x01EC0000 (sc-us-alt-002-1)

Nov 5 12:59:43 UTC: %PLATFORM-1-CRASHED: (sc-us-alt-002-1)

Nov 5 12:59:43 UTC: %PLATFORM-1-CRASHED: Stack trace: (sc-us-alt-002-1)

Nov 5 12:59:43 UTC: %PLATFORM-1-CRASHED: PC = 0x0090C76C, SP = 0x024119D0 (sc-us-alt-002-1)

Nov 5 12:59:43 UTC: %PLATFORM-1-CRASHED: Frame 00: SP = 0x024119E0 PC = 0x0090C66C (sc-us-alt-002-1)

Nov 5 12:59:43 UTC: %PLATFORM-1-CRASHED: Frame 01: SP = 0x02411B60 PC = 0x0090B914 (sc-us-alt-002-1)

Nov 5 12:59:43 UTC: %PLATFORM-1-CRASHED: Frame 02: SP = 0xFFFFFFFF PC = 0x0090669C (sc-us-alt-002-1)

Nov 5 12:59:43 UTC: %PLATFORM-1-CRASHED: (sc-us-alt-002-1)

---Mike

4 REPLIES
Hall of Fame Super Bronze

Re: Catalyst 3750 Crash errors

I suggest you open a TAC case

Regards,

Edison

Re: Catalyst 3750 Crash errors

If you have something more readable from your switch, such as a traceback, that will be more helpful for me to look at it.

Also I would need a show version from the switch.

Otherwise, as Edison suggested, it will have to be a TAC case.

Hall of Fame Super Gold

Re: Catalyst 3750 Crash errors

Mike,

Can you kindly post the crashinfo file?

New Member

Re: Catalyst 3750 Crash errors

How can I get the crashinfo file?

535
Views
0
Helpful
4
Replies
CreatePlease to create content