Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Catalyst 6506 crash!!!

Hi guys,

Can you help me understand this carsh info?

show version show this line:

System returned to ROM by s/w reset at 00:09:09 UTC Sat Jan 1 2000 (SP by watchdog NMI at PC 0xBFC262B0, address 0x0)

Partial CrashInfo:

Writing crashinfo to bootflash:crashinfo_20100625-13480460).
43w0d: %C6K_PLATFORM-2-PEER_RESET: RP is being reset by the SP

%Software-forced reload


Breakpoint exception, CPU signal 23, PC = 0x41C1BC4C


-Traceback= 41C1BC4C 41C19B98 41709970 4170AD2C 41967170 419672C8 41C0E66C
$0 : 00000000, AT : 42DB0000, v0 : 44740000, v1 : 43300000
a0 : 46E6F29C, a1 : 00008100, a2 : 00000000, a3 : 42B00000
t0 : 41C0E758, t1 : 34008101, t2 : 41C0E780, t3 : FFFF00FF
t4 : 41C0E758, t5 : 00000000, t6 : 00000000, t7 : 00000000
s0 : 00000000, s1 : 42D70000, s2 : 00000000, s3 : 42D40000
s4 : 42D40000, s5 : 42D40000, s6 : 42860000, s7 : 42860000
t8 : 5001025C, t9 : 00000008, k0 : 00000000, k1 : 00000000
gp : 42DB7450, sp : 50010340, s8 : 42860000, ra : 41C19B98
EPC  : 41C1BC4C, ErrorEPC : 050436F9, SREG     : 34008103
MDLO : 00000000, MDHI     : 00000000, BadVaddr : 00000000
DATA_START : 0x42AB5B30
Cause 00000824 (Code 0x9): Breakpoint exception


========= Start of Crashinfo Collection (14:48:04 WEST Fri Jun 25 2010) ========
For image:
Cisco Internetwork Operating System Software
IOS (tm) s72033_rp Software (s72033_rp-IPSERVICES_WAN-M), Version 12.2(18)SXF16, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2009 by cisco Systems, Inc.
Compiled Tue 03-Mar-09 23:43 by kellythw
...

How can i debug this file?

Regards,

NC

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Catalyst 6506 crash!!!

Hi guys,

Can you help me understand this carsh info?

show version show this line:

System returned to ROM by s/w reset at 00:09:09 UTC Sat Jan 1 2000 (SP by watchdog NMI at PC 0xBFC262B0, address 0x0)

Partial CrashInfo:

Writing crashinfo to bootflash:crashinfo_20100625-13480460).
43w0d: %C6K_PLATFORM-2-PEER_RESET: RP is being reset by the SP

%Software-forced reload


Breakpoint exception, CPU signal 23, PC = 0x41C1BC4C


-Traceback= 41C1BC4C 41C19B98 41709970 4170AD2C 41967170 419672C8 41C0E66C
$0 : 00000000, AT : 42DB0000, v0 : 44740000, v1 : 43300000
a0 : 46E6F29C, a1 : 00008100, a2 : 00000000, a3 : 42B00000
t0 : 41C0E758, t1 : 34008101, t2 : 41C0E780, t3 : FFFF00FF
t4 : 41C0E758, t5 : 00000000, t6 : 00000000, t7 : 00000000
s0 : 00000000, s1 : 42D70000, s2 : 00000000, s3 : 42D40000
s4 : 42D40000, s5 : 42D40000, s6 : 42860000, s7 : 42860000
t8 : 5001025C, t9 : 00000008, k0 : 00000000, k1 : 00000000
gp : 42DB7450, sp : 50010340, s8 : 42860000, ra : 41C19B98
EPC  : 41C1BC4C, ErrorEPC : 050436F9, SREG     : 34008103
MDLO : 00000000, MDHI     : 00000000, BadVaddr : 00000000
DATA_START : 0x42AB5B30
Cause 00000824 (Code 0x9): Breakpoint exception


========= Start of Crashinfo Collection (14:48:04 WEST Fri Jun 25 2010) ========
For image:
Cisco Internetwork Operating System Software
IOS (tm) s72033_rp Software (s72033_rp-IPSERVICES_WAN-M), Version 12.2(18)SXF16, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2009 by cisco Systems, Inc.
Compiled Tue 03-Mar-09 23:43 by kellythw
...

How can i debug this file?

Regards,

NC

Hi NC,

Check out the below bug details for the above logs

CSCsk70087 Bug Details


Sup720 TLB exception created by fill_earl_vlan_stats_hdr

The RP crashinfo reports the following:
%C6K_PLATFORM-2-PEER_RESET: RP is being reset by the SP
%Software-forced reload

Breakpoint exception, CPU signal 23, PC = 0x41CDA8E4

Since the crash is triggered by the SP, the crashinfo in sup-bootflash logged the following:
%ALIGN-1-FATAL: Illegal access to a low address
addr=0x0, pc=0x40362F24, ra=0x40363000, sp=0x43A179F8
%ALIGN-1-FATAL: Illegal access to a low address
addr=0x0, pc=0x40362F24, ra=0x40363000, sp=0x43A179F8

TLB (store) exception, CPU signal 10, PC = 0x40362F24


This problem is seen at a customer site.
Hw and Sw version info as follows:
WS-SUP720-3B running 12.2(18)SXF2

Trigger for crash: Unknown
Workaround: None

Fixed in version for the above bug :-

12.2(33)SRC
12.2(32.8.11)SX125
12.2(18.11.5)SXF
12.2(18)SXF12
12.2(32.8.11)SR106
12.2(33.2.9)SRB
12.2(33)SXH1
12.2(18)ZYA
12.2(33)SRB3
12.2(32.8.99a)SR133
12.2(32.8.11)XJC153.1
12.2(32.8.1)YCA172.24
12.2(32.8.1)YCA206.18                                                          

Hope to Help !!

Ganesh.H

Remember to rate the helpful post

1 REPLY

Re: Catalyst 6506 crash!!!

Hi guys,

Can you help me understand this carsh info?

show version show this line:

System returned to ROM by s/w reset at 00:09:09 UTC Sat Jan 1 2000 (SP by watchdog NMI at PC 0xBFC262B0, address 0x0)

Partial CrashInfo:

Writing crashinfo to bootflash:crashinfo_20100625-13480460).
43w0d: %C6K_PLATFORM-2-PEER_RESET: RP is being reset by the SP

%Software-forced reload


Breakpoint exception, CPU signal 23, PC = 0x41C1BC4C


-Traceback= 41C1BC4C 41C19B98 41709970 4170AD2C 41967170 419672C8 41C0E66C
$0 : 00000000, AT : 42DB0000, v0 : 44740000, v1 : 43300000
a0 : 46E6F29C, a1 : 00008100, a2 : 00000000, a3 : 42B00000
t0 : 41C0E758, t1 : 34008101, t2 : 41C0E780, t3 : FFFF00FF
t4 : 41C0E758, t5 : 00000000, t6 : 00000000, t7 : 00000000
s0 : 00000000, s1 : 42D70000, s2 : 00000000, s3 : 42D40000
s4 : 42D40000, s5 : 42D40000, s6 : 42860000, s7 : 42860000
t8 : 5001025C, t9 : 00000008, k0 : 00000000, k1 : 00000000
gp : 42DB7450, sp : 50010340, s8 : 42860000, ra : 41C19B98
EPC  : 41C1BC4C, ErrorEPC : 050436F9, SREG     : 34008103
MDLO : 00000000, MDHI     : 00000000, BadVaddr : 00000000
DATA_START : 0x42AB5B30
Cause 00000824 (Code 0x9): Breakpoint exception


========= Start of Crashinfo Collection (14:48:04 WEST Fri Jun 25 2010) ========
For image:
Cisco Internetwork Operating System Software
IOS (tm) s72033_rp Software (s72033_rp-IPSERVICES_WAN-M), Version 12.2(18)SXF16, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2009 by cisco Systems, Inc.
Compiled Tue 03-Mar-09 23:43 by kellythw
...

How can i debug this file?

Regards,

NC

Hi NC,

Check out the below bug details for the above logs

CSCsk70087 Bug Details


Sup720 TLB exception created by fill_earl_vlan_stats_hdr

The RP crashinfo reports the following:
%C6K_PLATFORM-2-PEER_RESET: RP is being reset by the SP
%Software-forced reload

Breakpoint exception, CPU signal 23, PC = 0x41CDA8E4

Since the crash is triggered by the SP, the crashinfo in sup-bootflash logged the following:
%ALIGN-1-FATAL: Illegal access to a low address
addr=0x0, pc=0x40362F24, ra=0x40363000, sp=0x43A179F8
%ALIGN-1-FATAL: Illegal access to a low address
addr=0x0, pc=0x40362F24, ra=0x40363000, sp=0x43A179F8

TLB (store) exception, CPU signal 10, PC = 0x40362F24


This problem is seen at a customer site.
Hw and Sw version info as follows:
WS-SUP720-3B running 12.2(18)SXF2

Trigger for crash: Unknown
Workaround: None

Fixed in version for the above bug :-

12.2(33)SRC
12.2(32.8.11)SX125
12.2(18.11.5)SXF
12.2(18)SXF12
12.2(32.8.11)SR106
12.2(33.2.9)SRB
12.2(33)SXH1
12.2(18)ZYA
12.2(33)SRB3
12.2(32.8.99a)SR133
12.2(32.8.11)XJC153.1
12.2(32.8.1)YCA172.24
12.2(32.8.1)YCA206.18                                                          

Hope to Help !!

Ganesh.H

Remember to rate the helpful post

7157
Views
0
Helpful
1
Replies