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Catalyst 6509 syslog message

rivitusoj
Level 1
Level 1

I have been receiving the message below periodically on a catalyst 6509. Does anyone have any experience with this error message?

*Oct 12 09:04:38: %PM_SCP-SP-6-LCP_FW_ERR_INFORM: Module 8 is experiencing the f

ollowing error: Pinnacle #0, Frames with Bad Header Checksum on DBus (PI_CI_S_HD

R_FCS - 0xC5) = 27

2 Replies 2

ajagadee
Cisco Employee
Cisco Employee

Jack,

Based on the log message, it looks like you have a hardware failure.

Let me know if it helps.

Regards,

Arul

Anand Narayana
Level 6
Level 6

Hi,

just try the following mentioned below, which was given out by the "cisco output interpreter" based on ur log message.

ERROR MESSAGE NOTIFICATIONS (if any)

%PM_SCP-6-LCP_FW_ERR_INFORM (x1): Module [dec] is experiencing the following

error: [chars]

Explanation: This message indicates that the firmware of the module detected an

error condition. The module is informing the supervisor engine about the error

condition. [dec] is the module number, and [chars] is the error. This could be

a transient issue.

Recommended Action:

1. Try resetting the module (soft-reset) using the command hw-module reset.

2. If the error message still displayed Power down the switch. Do the hard reset

by pulling the module and reseating again. Power on the switch and monitor the

error message.

3. If the error persists, try reseating the module in another free slot. If the

error still displayed when moved to other module then there is no fault with the

chassis but module might be faulty.

4. Issue the command show test {module_number} before and after physically reseating

the module to make sure module is not faulty. Make sure you have configured set

test diaglevel complete command (a reset is required to enable this diagnostic

mode).

5. Submit the show tech-support command output into the Output Interpreter to

check for any errors.

6. If the error still persists with the module, you may have to replace the module.

%PM_SCP-6-LCP_FW_ERR_INFORM (x1): Module [dec] is experiencing the following

error: [chars]

Explanation: This message indicates that the firmware of the module detected

an error condition. The module is informing the supervisor engine about the error

condition. [dec] is the module number, and [chars] is the error.

hope this helps,

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