Cisco 2921 ISR ERROR MESSAGE_ SW ERROR!

[Hardi Ahmed]

hello experts,

I have a Cisco 2921 route and on  my dayly check I found an error in the log. also I decoded the error but I couldn't get any useful information, this is the 2nd time that am getting this message from last Feb. please refer to the below for more information:

ERROR MESSAGE:

032989: Oct  4 08:06:24.861 PCTime: %SIP-3-UNSUPPORTED: Unsupported ptime value

Decoded by Cisco error message decoder:

1.

%SIP-3-UNSUPPORTED:

[chars]

An internal software error has occurred.

Recommended Action: Copy the error message exactly as it appears on the console or in the system log. Research and attempt to resolve the error using the Output Interpreter https://www.cisco.com/cgi-bin/Support/OutputInterpreter/home.pl. Enter the show tech-support command to gather data that may help identify the nature of the error. Also perform a search of the Bug Toolkithttps://tools.cisco.com/bugsearch/?referring_site=emd. If you still require assistance, open a case with the Technical Assistance Center via the Internet https://tools.cisco.com/ServiceRequestTool/scm/mgmt/case, or contact your Cisco technical support representative and provide the representative with the gathered information.

Related documents- No specific documents apply to this error message.

  till now  the error message is pending on my router please I need your advice accordingly.

Regards,

[vmiller]

First, don't post the same question on multple forums.

Have you followed the Action steps listed above ?

If you have, and the issue remains open a TAC case.

[Hardi Ahmed]

Hi,

I posted in multple forums, because I want to get the answer quickly.

I did the same steps, but in the results are OK, only I have a leaking in the memory, according to the result and also the *DEAD* pro is using more than 1Mb.

to I need open a TAG case?

regards,

[vmiller]

memory leaks are not uncommon with router operating systems.

I would open a tac case, and be prepared to update the Operating system.

You might want to delete the post on the WAN forum.

[Hardi Ahmed]

Hi,

one of the points that recommended is to updating the system, and after this process if I faced my router occured the sam eerror message I have to open a TAC with Cisco.

also I have received this message from the result:

WARNING: The process '*Dead*' is holding more than 1 MB of memory.

&

This problem can also be caused due to a Cisco IOS Bug

also I removed the post on the WAN forum.

your comment please.

regards,

[vmiller · Accepted solution]

If the problem still exists, work with the TAC.

From the looks of it, wha ever version of the Operating system has issues anyway.

[Hardi Ahmed]

OK, I will open a TAC case with Cisco.

thanks,