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Cisco 3845 reloaded and need to know the reason

HI Experts ,

I have a 3845 router which got reloaded immediately and need to know the reason for the reload .

Router have created  crash info detail .

Please find the attached crashinfo details

Please help in knowing the RCA .

Regards

Angus

3 REPLIES

Cisco 3845 reloaded and need to know the reason

Hi,

When it come to analysing crash files, the only bet you got is Tech Support.

HTH,

Smitesh

Green

Cisco 3845 reloaded and need to know the reason

Hi,

At the top of your crash info you are alerted to

  Possible hardware fault. This could be an one time occurence, upon reoccurence please collect
   crashinfo, "show tech" and contact Cisco Technical Support.
--------------------------------------------------------------------

Bus Error Status Reg      = 0000000081DC3000
    Transfer ID           = CPU0 Instruction Fetch
    Responder ID          = MC
    Error Code            = Uncorrectable ECC Error in Data
    Multiple Errors       = No
ZBbus bits 255:192        = 240CFFFE01CC7024
ZBbus bits 191:128        = DFA80040400E6000
ZBbus bits 127:64         = DFA700388F0E0100
ZBbus bits  63:0          = DFA50028DD0E0030
System Revision           = 00000001112423FF

Do what it says

HTH

Alex

Regards, Alex. Please rate useful posts.
Cisco Employee

Cisco 3845 reloaded and need to know the reason

Correct that seems to be a parity error. If no reoccurrence - usually transient aka soft parity error. If will repeat - you will need to consider HW replacement - as that would be hard parity error.

To learn more about Parity Errors please check the following CCO documentations:

https://www.cisco.com/en/US/products/hw/routers/ps341/products_tech_note09186a0080094793.shtml

http://www.cisco.com/en/US/products/hw/routers/ps167/products_tech_note09186a0080094340.shtml

Hope this helps,

Nik

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