Cisco 6500 TLB (Load/Fetch) Exception on SXJ6

[paulhughes5]

Hi

I have a new Cisco 6506-E chassis with VS-SUP720 3C and am trying to get it onto Adv IP Services SXJ6.  When setting the bootvar to either disk0 or bootdisk (to try and rule out media issues) I get:

Self extracting the image... [OK]
*** TLB (Load/Fetch) Exception ***
Access address = 0x88a7e02
PC = 0x8800001c, Cause = 0x8, Status Reg = 0x30409003
monitor: command "boot" aborted due to exception
Exit at the end of BOOT string

And the box drops into rommon.

Running SXI8a is fine from any media.

I have formatted the flash and re-uploaded the image again and still no luck.

Does anyone have any ideas?

Thanks

Paul

[Reza Sharifi]

Hi,

Try downloading the image from Cisco's site again and test. If that does not help, how about a different image in the SXJx series?

HTH

[paulhughes5]

Hi

Do you think its likely to be the software image?

Its a slightly complicated situation in that we bought the software from Cisco when we ordered the hardware so I have two CDs with SXJ6 on (both have the same issue).  Unfortatly we don't have a support contact directly with Cisco so I'm unable to download either the same or different image from the support site.

[Reza Sharifi]

Hi Paul,

It is hard to tell.  I am just trying to eliminate another possibility, but if you don't have SmartNet contract, you can't download any other image.  Here is another thing you can try.  Open a ticket with TAC and explain the situation and see if they let you download a different version or the same one.

HTH

[paulhughes5]

Ended up needing to upgrade the bootloader on the sups which seemed to fix it.