Cisco 6500 VSS Dram Error

[CSCO11177789]

Hello;

Since yesterday, i see

Nov 16 13:23:21.355: %SYSTEM_CONTROLLER-3-MORE_COR_ERR:  255 correctable DRAM memory errors in previous hour

Nov 16 13:23:21.355: %SYSTEM_CONTROLLER-3-COR_MEM_ERR: Correctable DRAM memory error. Count 623, log 8053C830

Nov 16 14:23:21.340: %SYSTEM_CONTROLLER-3-MORE_COR_ERR:  255 correctable DRAM memory errors in previous hour

Nov 16 14:23:21.340: %SYSTEM_CONTROLLER-3-COR_MEM_ERR: Correctable DRAM memory error. Count 879, log 8053C810

error on switch console every hour.

ios version :

Cisco IOS Software, s72033_rp Software (s72033_rp-ADVIPSERVICESK9_WAN-M), Version 12.2(33)SXJ1, RELEASE SOFTWARE (fc2)

what do you suggest ?

Thanks, best regards

[Reza Sharifi]

Hi,

This might be memory or Sup issue

SYSTEM_CONTROLLER-3

Error Message    %SYSTEM_CONTROLLER-3-COR_MEM_ERR: Correctable DRAM memory error. Count [dec], log [hex]

Explanation    A transient DRAM memory error was detected and corrected.

Recommended Action    If the error message appears infrequently, no action is required. If the message  recurs, reseat the SDRAM SIMM on the supervisor engine. If errors persist, replace the SIMM. If  the errors continue after the SIMM is replaced, the supervisor engine may need to be replaced.

http://www.cisco.com/en/US/docs/ios/12_2sx/system/messages/sm2sx09.html#wp1013864

HTH

[CSCO11177789]

Thank you for your fast and useful response.

Best regards

[CSCO11177789]

let me ask one more question;

How could i know which sups ram has an error ? Is it on active sup ?  I've 4 sup on two chasis.

Best regards

[Reza Sharifi]

It would have to be the active Sup, because the stand-by is not managing the chassis until the primary goes down.

HTH