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Cisco 6509-E Supervisor Stuck with ROMmon Mode

Hi,
I'm using Cisco 6509-E and our Supervisor WS-SUP720-3B stuck at ROMmon Mode and giving all LED RED light except Power Supply Light. PwrMGMT is Red, Active is Red, System is Red and Status is Red.

I request you please help with solutions and troubleshooting on ROMmon console.

Thanks in Advance

Everyone's tags (1)
7 REPLIES
Hall of Fame Super Gold

Console into the supervisor

Console into the supervisor card and reboot. 

Kindly post the entire boot-up process. 

New Member

Self decompressing the image

Self decompressing the image : #################################################
################################################################################
################################################################################
############################################################################ [OK
]

Restricted Rights Legend

Use, duplication, or disclosure by the Government is
subject to restrictions as set forth in subparagraph
(c) of the Commercial Computer Software - Re
Rights clause at FAR sec. 52.227-19 and subparagraph
(c) (1) (ii) of the Rights in Technical Data and Computer
Software clause at DFARS sec. 252.227-7013.

cisco Systems, Inc.
170 West Tasman Drive
San Jose, California 95134-1706

Cisco Internetwork Operating System Software
IOS (tm) s72033_sp Software (s72033_sp-SPV-M), Version 12.2(17d)SXB11a, RELEASE
SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2006 by cisco Systems, Inc.
Compiled Thu 13-Apr-06 04:53 by kehsiao
Image text-base: 0x40020FBC, data-base: 0x40DD8000


00:00:03: %PFREDUN-6-ACTIVE: Initializing as ACTIVE processor
Active crashed three times, disabling auto-boot and dropping to rommon


%Software-forced reload


Unexpected exception, CPU signal 23, PC = 0x4013F25C


-Traceback= 4013F25C 4013D124 407020F8 4070305C 40704964 406FEA10 406FD62C 40114
0F8 401140E4
$0 : 00000000, AT : 436E0000, v0 : 43C00000, v1 : 40E10000
a0 : 43BCBC94, a1 : 0000FD00, a2 : 00000000, a3 : 40DE0000
t0 : 40143C90, t1 : 3400FD01, t2 : 40143C90, t3 : FFFF00FF
t4 : 40143C90, t5 : 00000000, t6 : 00009662, t7 : 44A1F560
s0 : 00000000, s1 : 00000000, s2 : 40DF0000, s3 : 44470000
s4 : 00000000, s5 : 44472BF0, s6 : 00000000, s7 : 40CC0000
t8 : 44A22FCC, t9 : 00000000, k0 : 30409001, k1 : 30410000
gp : 436EA280, sp : 44A1F580, s8 : 40CC0000, ra : 4013D124
EPC : 4013F25C, ErrorEPC : EF5F7C7F, SREG : 3400FD03
MDLO : 99999A37, MDHI : 00000275, BadVaddr : 00000000
Cause 00000024 (Code 0x9): Breakpoint exceptio
Free space check for bootflash:crashinfo_20170407-104138 failed (-1/1417)


=== Flushing messages (10:41:39 UTC Fri Apr 7 2017) ===

Buffered messages:
Queued messages:
00:00:05: %OIR-6-CONSOLE: Changing console ownership to switch processor

*** System received a Software forced crash ***
signal= 0x17, code= 0x24, context= 0x43bf84e4
PC = 0x40143d40, Cause = 0x1020, Status Reg = 0x34008002

System Bootstrap, Version 8.4(2) Release
Copyright (c) 1994-2005 by cisco Systems, Inc.
Cat6k-Sup720/SP processor with 52428

rommon 1 > confreg


Configuration Summary
enabled are:
break/abort has effect
console baud: 9600
boot: the ROM Monitor

do you wish to change the configuration? y/n [n]: n


rommon 2 > confreg 0x2142


You must reset or power cycle for new config to take effect
rommon 3 > boot
Loading image, please wait ...


Self decompressing the image : #################################################
################################################################################
###########################################
############################################################################ [OK
]

Restricted Rights Legend

Use, duplication, or disclosure by the Government is
subject to restrictions as set forth in subparagraph
(c) of the Commercial Computer Software - Restricted
Rights clause at FAR sec. 52.227-19 and subparagraph
(c) (1) (ii) of the Rights in Technical Data and Computer
Software clause at DFARS sec. 252.227-7013.

cisco Systems, Inc.
170 West Tasman Drive
San Jose, California 95134-1706

Cisco Internetwork Operating System Software
IOS (tm) s72033_sp Software (s72033_sp-SPV-M), Version 12.2(17d)SXB11a, RELEASE
SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2006 by cisco Systems, Inc.
Compiled Thu 13-Apr-06 04:53 by kehsiao
Image text-base: 0x40020FBC, data-base: 0x40DD8000


00:00:03: %PFREDUN-6-ACTIVE: Initializing as ACTIVE processor

00:00:05: %OIR-6-CONSOLE: Changing console ownership to route processor

System Bootstrap, Version 12.2(17r)S4, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 2005 by cisco Systems, Inc.
Cat6k-Sup720/RP platform with 524288 Kbytes of main memory

Download Start
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Download Completed! Booting the image.
Self decompressing the image : #################################################
################################################################################
################ [OK]

Restricted Rights Legend

Use, duplication, or disclosure by the Government is
subject to restrictions as set forth in subparagraph
(c) of the Commercial Computer Software - Restricted
Rights clause at FAR sec. 52.227-19 and subparagraph
(c) (1) (ii) of the Rights in Technical Data and Computer
Software clause at DFARS sec. 252.227-7013.

cisco Systems, Inc.
170 West Tasman Drive
San Jose, California 95134-1706

Cisco Internetwork Operating System Software
IOS (tm) s72033_rp Software (s72033_rp-PK9SV-M),
E SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2006 by cisco Systems, Inc.
Compiled Thu 13-Apr-06 04:50 by kehsiao
Image text-base: 0x40020FBC, data-base: 0x41F18000


This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to
export@cisco.com.

cisco WS-C6509-E (R7000) processor (revision 1.3) with 458752K/65536K bytes of
emory.
Processor board ID SMC1115008Q
SR71000 CPU at 600Mhz, Implementation 0x504, Rev 1.2, 512KB L2 Cache
Last reset from power-on
X.25 software, Version 3.0.0.
Bridging software.
4 Ethernet/IEEE 802.3 interface(s)
1 Virtual Ethernet/IEEE 802.3 interface(s)
98 Gigabit Ethernet/IEEE 802.3 interface(s)
4 Ten Gigabit Ethernet/IEEE 802.3 interface(s)
1917K bytes of non-volatile configuration memory.
8192K bytes of packet buffer memory.

65536K bytes of Flash internal SIMM (Sector size 512K).


Press RETURN to get sta


00:00:54: curr is 0x0

00:00:54: RP: Currently running ROMMON from S (Gold) region
00:00:58: %SYS-5-CONFIG_I: Configured from memory by console
00:01:00: %SYS-5-RESTART: System restarted --
Cisco Internetwork Operating System Software
IOS (tm) s72033_rp Software (s72033_rp-PK9SV-M), Version 12.2(17d)SXB11a, RELEAS
E SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2006 by cisco Systems, Inc.
Compiled Thu 13-Apr-06 04:50 by kehsiao
00:01:00: %SNMP-5-COLDSTART:
6509_core> SNMP agent on host 6509_core is undergoing a cold start
00:01:00: %SYS-6-BOOTTIME: Time taken to reboot after reload = 313270024 seconds


Firmware compiled 17-Mar-06 14:54 by integ Build [100]


00:00:52: SP: SP: Currently running ROMMON from S (Gold) region
00:01:00: %SYS-SP-5-RESTART: System restarted --
Cisco Internetwork Operating System Software
IOS (tm) s72033_sp Software (s72033_sp-SPV-M), Version 12.2(17d)SXB11a, RELEASE
SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2006 by cisco Systems, Inc.
Compiled Thu 13-Apr-06 04:53 by kehsiao
00:01:02: %OIR-SP-6-INSPS: Power supply inserted in slot 1
00:01:02: %OIR-SP-6-INSPS: Power supply inserted in slot 2
00:01:02: %C6KPWR-SP-4-PSOK: power supply 2 turned on.
00:01:04: %SNMP-5-CHASSISALARM: Chassis Alarm Trap: tmpAlarm(OFF), minorAlarm(ON
), and/or majorAlarm(OFF)
00:01:04: %C6KENV-SP-4-FANHIOUTPUT: Version 2 high-output fan-tray is in effect
00:01:04: %C6KENV-SP-4-PSFANFAILED: the fan in power supply 1 has fai
00:01:07: %MLS_RATE-4-OVERWRITING_VALUE: Overwriting the rate value for: ACL VAC
L LOG case
00:01:07: %FABRIC-SP-5-CLEAR_BLOCK: Clear block option is off for the fabric in
slot 5.
00:01:07: %FABRIC-SP-5-FABRIC_MODULE_ACTIVE: The Switch Fabric Module in slot 5
became active.
00:01:09: %DIAG-SP-6-RUN_MINIMUM: Module 5: Running Minimum Diagnostics...

%Software-forced reload


Unexpected exception, CPU signal 23, PC = 0x402EF6BC


-Traceback= 402EF6BC 402ED584 403D7E14 403D7E40 40470650 403C5C84 403C5CDC 40394
D40 40395ADC 4034497C 40342008 40342254 402F3BB4
$0 : 00000000, AT : 420D0000, v0 : 42640000, v1 : 421D0000
a0 : 4261ADA4, a1 : 0000F100, a2 : 00000000, a3 : 41F50000
t0 : 402F4178, t1 : 3401F101, t2 : 402F4188, t3 : FFFF00FF
t4 : 402F4178, t5 : 00000000, t6 : 00000000, t7 : 00000000
s0 : 00000000, s1 : 00000000, s2 : 41F70000, s3 : 5048191C
s4 : 00000040, s5 : 42660000, s6 : 0000005A, s7 : 5048191C
t8 : 00000000, t9 : 00000002, k0 : 00000000, k1 : 00000000
gp : 420D4A60, sp : 50006CA0, s8 : 00000000, ra : 402E
EPC : 402EF6BC, ErrorEPC : 36CFEDE7, SREG : 3401F103
MDLO : 00000000, MDHI : 00000000, BadVaddr : 00000000
Cause 00000024 (Code 0x9): Breakpoint exception

Writing crashinfo to bootflash:crashinfo_20170407-104507

=== Flushing messages (03:45:08 PDT Fri Apr 7 2017) ===

Buffered messages:

00:00:54: curr is 0x0

00:00:54: RP: Currently running ROMMON from S (Gold) region
00:00:58: %SYS-5-CONFIG_I: Configured from memory by console
00:01:00: %SYS-5-RESTART: System restarted --
Cisco Internetwork Operating S
IOS (tm) s72033_rp Software (s72033_rp-PK9SV-M), Version 12.2(17d)SXB11a, RELEAS
E SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2006 by cisco Systems, Inc.
Compiled Thu 13-Apr-06 04:50 by kehsiao
00:01:00: %SNMP-5-COLDSTART: SNMP agent on host 6509_core is undergoing a cold s
tart
00:01:00: %SYS-6-BOOTTIME: Time taken to reboot after reload = 313270024 seconds


Firmware compiled 17-Mar-06 14:54 by integ Build [100]


00:00:52: SP: SP: Currently running ROMMON from S (Gold)
00:00:52: SP: SP: Currently running ROMMON from S (Gold)
Cisco Internetwork Operating System Software
IOS (tm) s72033_sp Software (s72033_sp-SPV-M), Version 12.2(17d)SXB11a, RELEASE
SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2006 by cisco Systems, Inc.
Compiled Thu 13-Apr-06 04:53 by kehsiao
00:01:02: %OIR-SP-6-INSPS: Power supply inserted in slot 1
00:01:02: %OIR-SP-6-INSPS: Power supply inserted in slot 2
00:01:02: %C6KPWR-SP-4-PSOK: power supply 2 turned on.
00:01:04: %SNMP-5-CHASSISALARM: Chassis Alarm Trap: tmpAlarm(OFF), minorAlarm(ON
), and/or majorAlarm(OFF)
00:01:04: %C6KENV-SP-4-FANHIOUTPUT: Version 2 high-output fan-tray is in effect
00:01:04: %C6KENV-SP-4-PSFANFAILED: the fan in power supply 1 has failed
00:01:07: %MLS_RATE-4-OVERWRITING_VAL01:40: %SYS-SP-3-LOGGER_FLUSHED: System was
paused for 00:00:00 to ensure console debugging output.

00:01:40: %OIR-SP-6-CONSOLE: Changing console ownership to switch processor

*** System received a Software forced crash ***
signal= 0x17, code= 0x24, context= 0x43bf84e4
PC = 0x40143d40, Cause = 0x5820, Status Reg = 0x34008002

Hall of Fame Super Gold

Active crashed three times,

Active crashed three times, disabling auto-boot and dropping to rommon

What you're witnessing is what some of us like to call a boot-crash-loop.  Try this: 

1.  If the chassis has other line cards, except the supervisor card, eject them all.  Reboot the chassis with the other line cards eject.  

2.  If the supervisor card still goes into a boot-crash-loop, then go into ROMmon, copy and load a different IOS. 

Give these two options a try.

New Member

Thanks for sharing your input

Thanks for sharing your input.

Option 1 tried but then too issue cont.

Let me try to Option 2. In meanwhile can you please share process for loading a different iOS on Supervisor. ??

Hall of Fame Super Gold
New Member

Hi

Hi

I've tried to boot system from stored other boot image & it started boot sucessfully. Can you please how to change boot system to path in auto boot

Hall of Fame Super Gold

Can you please how to change

Can you please how to change boot system to path in auto boot

You mean change the boot variable string so the chassis can boot the specified image?  See below:

config t
no boot system flash bootflash:old_ios.bin
boot system flash bootflash:new_ios.bin
end
wr

And don't forget to change the config-registry value back to 0x2102.

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