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New Member

Cisco 6509 rebooted with crashfile

Hi,

Last Sunday, i have the Cisco 6509 in version 8.6(4) that rebooted without reason. And i saw there is crashfile generated for that reboot. I tried to search for software or hardware failure but could not see anything.

Can you help me please?

I attached the show tech and the crashfile of the equipment.

Thank you,

Kind regards,

Vinh

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: Cisco 6509 rebooted with crashfile

    Error Msg:

    PID = 43 SptBpduTx

    Bus Error Exception (data) occurred

A data bus error occurs when a data load or store instruction results in either a parity error or memory access timeout. If the CPU attempts to access a memory location where no hardware is present, the system controller will force a data bus error exception to the CPU. Data bus error exceptions can be caused by a software bug or hardware problems.

Since you are already on 8.6(4)-latest CATOS code for SUP2, you either upgrade it to Native IOS or replace the supervisor (recommended if there has been multiple crash due to same reason).

For more details you might want to open a case with Cisco TAC.

Let me know if this helps

2 REPLIES
Cisco Employee

Re: Cisco 6509 rebooted with crashfile

    Error Msg:

    PID = 43 SptBpduTx

    Bus Error Exception (data) occurred

A data bus error occurs when a data load or store instruction results in either a parity error or memory access timeout. If the CPU attempts to access a memory location where no hardware is present, the system controller will force a data bus error exception to the CPU. Data bus error exceptions can be caused by a software bug or hardware problems.

Since you are already on 8.6(4)-latest CATOS code for SUP2, you either upgrade it to Native IOS or replace the supervisor (recommended if there has been multiple crash due to same reason).

For more details you might want to open a case with Cisco TAC.

Let me know if this helps

New Member

Re: Cisco 6509 rebooted with crashfile

Hi Viral,

Many thanks for your response. We'll put the chassis in observation and if it comes back, we'll replace the supervisor module.

Kind regards,

Vinh

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