Cisco 6509 software upgrade

[Alexander Yug]

Hello everyone. I have Cisco 6509-E with two (active and hot) supervisors SUP720-3B installed. IOS version 12.2.(33)SXI3 installed from factory. I've tried to upgrdade software to version 12.2.(33)SXI12 using instructions from document http://www.cisco.com/c/en/us/support/docs/switches/catalyst-6500-series-switches/71585-cat6k-red-supeng-swimg-upg.html (Catalyst 6000/6500 Series Switches with Redundant Supervisor Engines Software Image Upgrade Configuration Example). I've complited 9 steps and after reset the module it goes to ROMmon. Error messages are:

Feb 21 04:23:05.898: %PFREDUN-SP-4-VERSION_MISMATCH: Defaulting to RPR mode (Dif

ferent sw versions)

Feb 21 04:23:05.902: %PFREDUN-SP-3-CCMODE_MISMATCH: Standby Supervisor cannot su

pport Configured Card Mode DFC-ONLY(0x1) due to Redundancy mode RPR(enf mask 0x1

, cap mask 0x1, msg ver 0x1)!

Feb 21 04:23:12.312: %PFREDUN-SP-6-ACTIVE: Standby processor removed or reloaded

, changing to Simplex mode

Feb 21 04:23:12.316: %OIR-SP-3-PWRCYCLE: Card in module 6, is being power-cycled

'Module reset'

Any ideas how to solve this?

PS

I can restore previous IOS version using boot command on standby supervisor.

[Leo Laohoo]

Alexander,

Console into the supervisor card and reboot.  Post the entire bootup sequence.  I want to see where it's going wrong.

[Alexander Yug]

Leo Laohoo,

I cannot reboot active supervisor (downtime is not possible at the moment).

[Alexander Yug]

Below you can find the output of standby supervisor upgrade process (after hw-module module 6 reset). It looks like it upgraded to SXI12 normally but something wrong with active supervisor.

System Bo otstrap, Version 8.5(4)

Copyright (c) 19 94-20 09 by cisco Systems, Inc.

Cat6k-Sup720/SP processor with 524288 Kbytes of main memory

Autoboot executing command: "boot bootflash:s72033-adventerprisek9_wan-mz.122-33.SXI12.bin"

Loading image, please wait ...

Initializing ATA monitor library...

Self extracting the image... [OK]

Self decompressing the image : ######################################################################################################################################################################################################## [OK]

              Restricted Rights Legend

Use, duplication, or disclosure by the Government is

subject to restrictions as set forth in subparagraph

(c) of the Commercial Computer Software - Restricted

Rights clause at FAR sec. 52.227-19 and subparagraph

(c) (1) (ii) of the Rights in Technical Data and Computer

Software clause at DFARS sec. 252.227-7013.

           cisco Systems, Inc.

           170 West Tasman Drive

           San Jose, California 95134-1706

Cisco IOS Software, s72033_sp Software (s72033_sp-ADVENTERPRISEK9_WAN-M), Version 12.2(33)SXI12, RELEASE SOFTWARE (fc2)

Technical Support: http://www.cisco.com/techsupport

Copyright (c) 1986-2013 by Cisco Systems, Inc.

Compiled Fri 30-Aug-13 16:23 by prod_rel_team

Image text-base: 0x40101328, data-base: 0x42329710

*Feb 21 04:36:37.555: %SYS-3-LOGGER_FLUSHING: System pausing to ensure console debugging output.

*Feb 21 04:36:37.555: %PFREDUN-6-STANDBY: Initializing as STANDBY processor for this switch

*Feb 21 04:36:38.939: %SYS-3-LOGGER_FLUSHING: System pausing to ensure console debugging output.

*Feb 21 04:36:37.751: %SYS-3-LOGGER_FLUSHED: System was paused for 00:00:00 to ensure console debugging output.

Firmware compiled 19-Jan-12 11:10 by integ Build [100]

*Feb 21 04:36:38.939: %OIR-6-CONSOLE: Changing console ownership to route processor

System Bo otstrap, Version 12.2(17r)SX7, RELEASE SOFTWARE (fc1)

Technical Sup port: ht tp:/ /w w w.cisco.com/techsup port

Copyright (c) 20 09 by cisco Systems, Inc.

Cat6k-Sup720/RP platform with 524288 Kbytes of main memory

Download Start

! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! !

Download Completed! Booting the image.

Self decompressing the image : ########################################################################################################################################################################################################################################################################################################################################################################################################## [OK]

              Restricted Rights Legend

Use, duplication, or disclosure by the Government is

subject to restrictions as set forth in subparagraph

(c) of the Commercial Computer Software - Restricted

Rights clause at FAR sec. 52.227-19 and subparagraph

(c) (1) (ii) of the Rights in Technical Data and Computer

Software clause at DFARS sec. 252.227-7013.

           cisco Systems, Inc.

           170 West Tasman Drive

           San Jose, California 95134-1706

Cisco IOS Software, s72033_rp Software (s72033_rp-ADVENTERPRISEK9_WAN-M), Version 12.2(33)SXI12, RELEASE SOFTWARE (fc2)

Technical Support: http://www.cisco.com/techsupport

Copyright (c) 1986-2013 by Cisco Systems, Inc.

Compiled Fri 30-Aug-13 16:07 by prod_rel_team

Image text-base: 0x40101328, data-base: 0x448583B0

System Bo otstrap, Version 8.5(4)

Copyright (c) 19 94-20 09 by cisco Systems, Inc.

Cat6k-Sup720/SP processor with 524288 Kbytes of main memory

rommon 1 >

rommon 1 >

[Leo Laohoo]

Post the "sh version" of the active supervisor card.

Either the config registry is set incorrectly or the boot variable string is incorrect.

Maybe the IOS is corrupt.

[Alexander Yug]

Here is the output of sh ver

Cisco IOS Software, s72033_rp Software (s72033_rp-ADVENTERPRISEK9_WAN-M), Versio

n 12.2(33)SXI3, RELEASE SOFTWARE (fc2)

Technical Support: http://www.cisco.com/techsupport

Copyright (c) 1986-2009 by Cisco Systems, Inc.

Compiled Tue 27-Oct-09 11:12 by prod_rel_team

ROM: System Bootstrap, Version 12.2(17r)SX7, RELEASE SOFTWARE (fc1)

UZADCSW01 uptime is 5 weeks, 2 days, 17 hours, 27 minutes

Uptime for this control processor is 5 weeks, 2 days, 17 hours, 25 minutes

Time since UZADCSW01 switched to active is 5 weeks, 2 days, 17 hours, 25 minutes

System returned to ROM by reload at 17:04:21 UZB Tue Jan 14 2014 (SP by reload)

System restarted at 17:07:02 UZB Tue Jan 14 2014

System image file is "sup-bootdisk:s72033-adventerprisek9_wan-mz.122-33.SXI3.bin

"

Last reload reason: Reload Command

This product contains cryptographic features and is subject to United

States and local country laws governing import, export, transfer and

use. Delivery of Cisco cryptographic products does not imply

third-party authority to import, export, distribute or use encryption.

Importers, exporters, distributors and users are responsible for

compliance with U.S. and local country laws. By using this product you

agree to comply with applicable laws and regulations. If you are unable

to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:

http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to

export@cisco.com.

cisco WS-C6509-E (R7000) processor (revision 1.5) with 458720K/65536K bytes of m

emory.

Processor board ID SMC1419002T

SR71000 CPU at 600Mhz, Implementation 0x504, Rev 1.2, 512KB L2 Cache

Last reset from s/w reset

16 Virtual Ethernet interfaces

28 Gigabit Ethernet interfaces

28 Ten Gigabit Ethernet interfaces

1917K bytes of non-volatile configuration memory.

8192K bytes of packet buffer memory.

65536K bytes of Flash internal SIMM (Sector size 512K).

Configuration register is 0x2102

[Alexander Yug]

For some reasons standby supervisor cannot come online after upgrade.

[Leo Laohoo]

Post the output to the command "dir bootflash:".

[Alexander Yug]

Here it is:

UZADCSW01#dir bootflash:

Directory of bootflash:/

    1  -rw-      452951  Aug 15 2012 05:20:40 +05:00  crashinfo_20120815-052040-

UZB

65536000 bytes total (65082920 bytes free)

[Leo Laohoo]

Ahhhhh ... so that's where the IOS is stored.

Ok.  Post the output to the command "dir sup-bootdisk:" from the active supervisor card.

[Alexander Yug]

Here it is:

UZADCSW01#dir sup-bootdisk:

Directory of sup-bootdisk:/

    1  -rw-   103490404  Jul 21 2010 13:46:34 +05:00  s72033-adventerprisek9_wan

-mz.122-33.SXI3.bin

    2  -rw-    33554432  Jul 21 2010 13:43:56 +05:00  sea_console.dat

    3  -rw-    33554432  Jul 22 2010 02:01:34 +05:00  sea_log.dat

    4  -rw-      478039  Aug 15 2012 05:20:48 +05:00  crashinfo_20120815-052048-

UZB

    5  -rw-   118708068   Oct 7 2013 16:17:02 +05:00  s72033-adventerprisek9_wan

-mz.122-33.SXI12.bin

512073728 bytes total (222273536 bytes free)

[Leo Laohoo]

Post the result when you run this command:  verify /md sup-bootdisk:s72033-adventerprisek9_wan-mz.122-33.SXI12.bin 6fc5ca88286f79b83d3b4ecbe83ee5b3

[Alexander Yug]

Here it is:

................................................................................

......................Done!

verify /md5 (sup-bootdisk:s72033-adventerprisek9_wan-mz.122-33.SXI12.bin) = 6fc5

ca88286f79b83d3b4ecbe83ee5b3

[Alexander Yug]

I have found the error description. But I don't know how to fix it.

Error Message   %PFREDUN-3-CCMODE_MISMATCH: Standby Supervisor cannot support

Configured Card Mode [chars]([hex]) due to [chars](enf mask [hex], cap mask [hex],

msg ver [hex])!

Explanation   The active supervisor engine is in user-configured mode (for example, DFC-only mode). The active supervisor engine attempts to bring the standby supervisor engine on line, but incompatible software on the standby cannot support this mode The active keeps the standby in ROMMON mode.

Recommended Action   Remove the user-configured mode on the active supervisor engine so that the active can bring the standby on line.

Feb 21 04:23:05.902: %PFREDUN-SP-3-CCMODE_MISMATCH: Standby Supervisor cannot support Configured Card Mode DFC-ONLY(0x1) due to Redundancy mode RPR(enf mask 0x1, cap mask 0x1, msg ver 0x1)!

[Leo Laohoo]

Basically, this means that the Supervisor card is running one IOS version and the standby card is running a different IOS version.  Because of the incompatibility, the standby supervisor card will be put in ROMmon until it can boot up the same IOS version.