Cisco 867 ATM0 Not Showing + Question about IOS software

[pdsellers]

Just got a new 867W router. This router has shiped with ios 12.4 on it (specifically c860-universalk9-mz.124-24.T4.bin) , and for some reason it is not showing the ATM 0 interface. So it's effectivley useless to me at the moment.

Last month i set up a 887 with no hassle. This shipped  with ios 15 out  of the box. For some reason it seems this one has an old ios version  that doesnt fully support the hardware.

I've noticed other people are having this same problem:

https://supportforums.cisco.com/thread/2011066

https://supportforums.cisco.com/thread/2038862

http://www.dslreports.com/forum/r23756978-Re-Config-Cisco-router-867-what-is-the-DSL-interface

The solution seems to be to get ios 15.

As far as i understand it, i have no access to download ios images from the cisco support site without a support contract?

The device is brand new and purchased through a UK retailer.

So can someone advise me how i get the latest IOS for this router, or where i can go to log a support request?

Thanks

[Giuseppe Larosa]

Hello Paul,

see

http://www.cisco.com/en/US/prod/collateral/routers/ps380/qa_c67_458826.html

Cisco 867

Asymmetric DSL 2 (ADSL2) and ADSL2+ over basic telephone service (Annex A)

12.4(22)YB3 or 15.0(1)M

according to Cisco Feature navigator

http://www.cisco.com/go/fn

search by feature:

ADSL

the image supporting ADSL on platform 867 is:

c860-universalk9-mz.124-22.YB5.bin

the UK retailer should have given you a contract and that can be used to get the image (SMARTNET or something like that)

They could be kind in helping you on this

from feature navigator once the contract is associated to your account you can also download the image on your PC

Hope to help

Giuseppe

[pdsellers]

Thanks for the advise, it has confirmed what i suspected.

I have recieved a response back from the retailer:

The smartnet cover enables you to download software off Cisco website and obtain technical support. You would have to buy it as addon I am afraid. Cisco does not automatically include it with any of their items.

So unfortunately it seems i am stuck. I'm not even sure if my problem warrants a return as "faulty".

Does anyone have any other ideas?