Re: Cisco ISR 2811 Boot problem

kamounimohamed · ‎05-26-2012

Hello,

I have a problem when i try to boot my 2811 ISR, i tried to boot also from a usbflash i had the same error. Here is what i get when i try to boot

program load complete, entry point: 0x8000f000, size: 0x3d240

program load complete, entry point: 0x8000f000, size: 0x2a5cc10

Self decompressing the image : #################################################

################################################################################

########################################### [OK]

Smart Init is enabled

smart init is sizing iomem

ID MEMORY_REQ TYPE

0003E7 0X00474800 C2811 Mainboard

0X000021B8 Onboard USB

0X002C29F0 public buffer pools

0X00211000 public particle pools

TOTAL: 0X0094A3A8

If any of the above Memory Requirements are

"UNKNOWN", you may be using an unsupported

configuration or there is a software problem and

system operation may be compromised.

Rounded IOMEM up to: 10Mb.

Using 1 percent iomem. [10Mb/512Mb]

Restricted Rights Legend

Use, duplication, or disclosure by the Government is

subject to restrictions as set forth in subparagraph

(c) of the Commercial Computer Software - Restricted

Rights clause at FAR sec. 52.227-19 and subparagraph

(c) (1) (ii) of the Rights in Technical Data and Computer

Software clause at DFARS sec. 252.227-7013.

cisco Systems, Inc.

170 West Tasman Drive

San Jose, California 95134-1706

Cisco IOS Software, 2800 Software (C2800NM-SPSERVICESK9-M), Version 12.4(15)T12,

RELEASE SOFTWARE (fc3)

Technical Support: http://www.cisco.com/techsupport

Compiled Fri 22-Jan-10 02:04 by prod_rel_team

Image text-base: 0x400AF970, data-base: 0x42EEB550

SDRAM ECC Error,

err addr - 0xAB07602F, err data_l 0x00000000,err data_h 0x0000000A,

rcv ecc - 0x00000000, calc ecc 0x14000000, err cnt 0xD5030000

r0 = FFFFFFFF r1 = FFFFFFFF r2 = 0 r3 = 453B0000 r4 = 0

r5 = 0 r6 = 0 r7 = 3F6006C0 r8 = 0 r9 = 462BDF5C

r10 = 0 r11 = 44D90000 r12 = 0 r13 = 110 r14 = 0

r15 = 550 r16 = 0 r17 = 550 r18 = 0 r19 = 1000001

r20 = 0 r21 = FFFFFF r22 = 0 r23 = FF0000 r24 = 0

r25 = 110 r26 = FFFFFFFF r27 = FD0110DF r28 = FFFFFFFF r29 = FD010000

r30 = 0 r31 = 110 r32 = FFFFFFFF r33 = FFFFFFFF r34 = FFFFFFFF

r35 = FFFFFFFF r36 = FFFFFFFF r37 = FFFFFFFF r38 = FFFFFFFF r39 = FFFFFFFF

r40 = FFFFFFFF r41 = FFFFFFFF r42 = FFFFFFFF r43 = FFFFFFFF r44 = FFFFFFFF

r45 = FFFFFFFF r46 = FFFFFFFF r47 = FFFFFFFF r48 = 0 r49 = 45670000

r50 = 0 r51 = 1 r52 = 0 r53 = 3040A801 r54 = FFFFFFFF

r55 = A000F000 r56 = FFFFFFFF r57 = FFFFFFFF r58 = 0 r59 = 46323EE8

r60 = FFFFFFFF r61 = FFFFFFFF r62 = 0 r63 = 4033E294

sreg = 3400C103 mdlo_hi = 0 mdlo = 0

mdhi_hi = 0 mdhi = 0 badvaddr_hi = FFFFFFFF

badvaddr = FFFFFFFF cause = FFFFFFFF epc_hi = 0

epc = 4033E2CC err_epc_hi = FFFFFFFF err_epc = FFFFFFFF

%ERR-1-FATAL: Fatal error interrupt, reloading

err_stat=0x0

=== Flushing messages () ===

: Interrupt exception, CPU signal 22, PC = 0x0

--------------------------------------------------------------------

Possible software fault. Upon reccurence, please collect

crashinfo, "show tech" and contact Cisco Technical Support.

--------------------------------------------------------------------

-Traceback=

$0 : 00000000, AT : 00000000, v0 : 00000000, v1 : 00000000

a0 : 00000000, a1 : 00000000, a2 : 00000000, a3 : 00000000

t0 : 00000000, t1 : 00000000, t2 : 00000000, t3 : 00000000

t4 : 00000000, t5 : 00000000, t6 : 00000000, t7 : 00000000

s0 : 00000000, s1 : 00000000, s2 : 00000000, s3 : 00000000

s4 : 00000000, s5 : 00000000, s6 : 00000000, s7 : 00000000

t8 : 00000000, t9 : 00000000, k0 : 00000000, k1 : 00000000

gp : 00000000, sp : 00000000, s8 : 00000000, ra : 00000000

EPC : 00000000, ErrorEPC : 00000000, SREG : 00000000

MDLO : 00000000, MDHI : 00000000, BadVaddr : 00000000

DATA_START : 0x42EEB550

Cause 00000000 (Code 0x0): Interrupt exception

*** System received a System Error ***

signal= 0x16, code= 0x0, context= 0x462a7468

PC = 0x4008d45c, Cause = 0x20, Status Reg = 0x34008002

System Bootstrap, Version 12.4(13r)T11, RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Initializing memory for ECC

..

c2811 platform with 524288 Kbytes of main memory

Main memory is configured to 64 bit mode with ECC enabled

I need help please ASAP thanks a lot.

Richard Burts · ‎05-26-2012

I would suggest that the best thing to do about this error is to open a case with Cisco TAC because they have the best tools to investigate this and to determine the exact problem.

If a case with Cisco TAC is not possible then I have a couple of suggestions which you may try:

- eject and then reseat the flash.

- remove any network cards that are in the router.

- try booting again.

- if the problem still occurs you might try opening the case and see if there is anything that you can reseat.

- if the problem still occurs you might try booting, interrup the boot to go to rommon, and try to use tftpdnld to load and run a different (perhaps smaller) image file.

HTH

Rick

HTH

Rick

Emmanuel Valdez · ‎05-26-2012

Did you try booting with other IOS image? Did the router work with this image before? There is IOS version smaller than yours.

Another problem maybe is the RAM memory, If you change the IOS version you have to check the requirements before.

Regards.

Sent from Cisco Technical Support iPhone App

Ivan Shirshin · ‎05-26-2012

Hi,

You have HW failure related to SDRAM memory parity errors:

SDRAM ECC Error,

err addr - 0xAB07602F, err data_l 0x00000000,err data_h 0x0000000A,

rcv ecc - 0x00000000, calc ecc 0x14000000, err cnt 0xD5030000

Signal 22 exception indicates a fatal hardware exception as a reason for crash.

Interrupt exception, CPU signal 22, PC = 0x0

This is either DRAM chip or chassis DRAM memory slot failure on your router.

I suggest you replace the router SDRAM first, as DRAM memory failures are most often causes for such issues. Here is the guide on how to do that:

http://www.cisco.com/en/US/docs/routers/access/2800/hardware/installation/guide/10_hw.html#wp1056378

Kind Regards,
Ivan

**Please grade this post if you find it useful.

Kind Regards,
Ivan