Cisco Nexus 2000 Hardware Support Question

[bgl-group]

I have a question on the support contract for an N2K - this is handled by a 3rd Party and not directly through Cisco.

We have multiple N2k Fabric extenders when you run a show inventory you get the following output from the Nexus 7000 (I have hidden parts of the serial number)

NAME: "FEX 104 CHASSIS",  DESCR: "N2K-C2248TP-E-1GE  CHASSIS"           
PID: N2K-C2248TP-E-1GE   ,  VID: V01 ,  SN: -------CR6         

NAME: "FEX 104 Module 1",  DESCR: "Fabric Extender Module: 48x1GE, 4x10GE Supervisor"
PID: N2K-C2248TP-E-1GE   ,  VID: V01 ,  SN: ------VBE         

NAME: "FEX 104 Fan 1",  DESCR: "Fabric Extender Fan module"           
PID: N2K-C2248-FAN       ,  VID: N/A ,  SN: N/A                 

NAME: "FEX 104 Power Supply 1",  DESCR: "Fabric Extender AC power supply"      
PID: N2200-PAC-400W      ,  VID: V03 ,  SN: ------0KB         

NAME: "FEX 104 Power Supply 2",  DESCR: "Fabric Extender AC power supply"      
PID: N2200-PAC-400W      ,  VID: V03 ,  SN: ------0KD         

Now the strange thing is we have the same PID appearing twice (N2K-C2248TP-E-1GE) but it has two descriptions and two serial numbers.

So do I need the support company to quote for both serial numbers even though the part number is identical?

Thanks in advance

Giles Cooper

[Reza Sharifi · Accepted solution]

You only need the chassis's serial number for support.  The other serial numbers are for parts inside the switch.

HTH

[bgl-group]

Thanks for your answer - this is what I thought it would be.

Giles