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Community Member

cisco3745 crash %ERR-1-GT64120 (PCI-0):

I have a cisco 3745 router ,It has been working OK till this morning when it failed to boot this is the error that i get:

%ERR-1-GT64120 (PCI-0): Fatal error, CPU out of range error

GT=0x24000000, cause=0x0900E083, mask=0x0ED01F00, real_cause=0x08000000

--------------------------------------------------------------------

   Possible software fault. Upon reccurence, please collect

   crashinfo, "show tech" and contact Cisco Technical Support.

--------------------------------------------------------------------

bus_err_high=0x00000000, bus_err_low=0x083259C0, addr_decode_err=0x00000470

r0  = FFFFFFFF r1  = FFFFFFFF r2  = 0        r3  = 658A0000 r4  = 0       

r5  = 1        r6  = 0        r7  = 0        r8  = 0        r9  = 4ECAB4A0

r10 = 0        r11 = 200      r12 = 0        r13 = 668BDF84 r14 = 0       

r15 = 358      r16 = 0        r17 = 668C72D4 r18 = FFFFFFFF r19 = 8DF53763

r20 = FFFFFFFF r21 = 8DF53762 r22 = FFFFFFFF r23 = FFFF00FF r24 = 0       

r25 = 668BCAEC r26 = 0        r27 = 4ECAB460 r28 = 0        r29 = 3D      

r30 = 0        r31 = 668BCE4C r32 = FFFFFFFF r33 = FFFFFFFF r34 = FFFFFFFF

r35 = FFFFFFFF r36 = FFFFFFFF r37 = FFFFFFFF r38 = FFFFFFFF r39 = FFFFFFFF

r40 = FFFFFFFF r41 = FFFFFFFF r42 = FFFFFFFF r43 = FFFFFFFF r44 = FFFFFFFF

r45 = FFFFFFFF r46 = FFFFFFFF r47 = FFFFFFFF r48 = 0        r49 = 668BB774

r50 = 0        r51 = 66049564 r52 = 0        r53 = 0        r54 = 0       

r55 = 0        r56 = FFFFFFFF r57 = FFFFFFFF r58 = 0        r59 = 667C7148

r60 = FFFFFFFF r61 = FFFFFFFF r62 = 0        r63 = 607DD52C

sreg     = 3401F903 mdlo_hi    = 0        mdlo        = 280    

mdhi_hi  = 0        mdhi       = 0        badvaddr_hi = FFFFFFFF

badvaddr = FFFFFFFF cause      = FFFFFFFF epc_hi      = 0      

epc      = 607DD5C0 err_epc_hi = FFFFFFFF err_epc     = FFFFFFFF

%ERR-1-FATAL: Fatal error interrupt, reloading

err_stat=0x0

System returned to ROM by error - a System Error, PC 0x607DD5C0 at 11:06:37 ARG Fri Jun 15 2012

System image file is "flash:c3745-adventerprisek9_ivs-mz.124-15.T5.bin"

Possible RAM fault??        

not performed any modification.

Please help,

Everyone's tags (1)
6 REPLIES
Hall of Fame Super Gold

cisco3745 crash %ERR-1-GT64120 (PCI-0):

Can you please post the complete crashinfo files?

Community Member

Re: cisco3745 crash %ERR-1-GT64120 (PCI-0):

file attached

thank

Hall of Fame Super Gold

cisco3745 crash %ERR-1-GT64120 (PCI-0):

Software-based crashed.

Community Member

cisco3745 crash %ERR-1-GT64120 (PCI-0):

ok... but I not found a bug that matched

Cisco Employee

cisco3745 crash %ERR-1-GT64120 (PCI-0):

Hi Leandro,

I have checked your crashinfo file and I see that 3745 crashed due to signal 22:

          11:06:43 ARG Fri Jun 15 2012: TLB (load or instruction fetch) exception, CPU signal 22, PC = 0x6003C3A8

That signal indicates a fatal hardware error. In you case the stack decodes is showing memory chunk functions, so likely the problem is with RAM or RAM socket on the motherboard. If you get the same crash again, I recommend to replace it along with DRAM.

Kind Regards,
Ivan

**Please grade this post if you find it useful.

Kind Regards, Ivan Shirshin **Please grade this post if you find it useful.
Community Member

cisco3745 crash %ERR-1-GT64120 (PCI-0):

Thank Ivan,

we will make the tests

Kind regards

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